TSB ELE101_SA223

GROUP
Electrical
MODEL
2014MY Soul (PS)
2014MY Sorento (XMa)
2014MY Optima (TF/QF)
2014MY Forte (YD)
2014MY Sportage (SL)
2014MY Rio (UB)
NUMBER
101
DATE
March 2016
TECHNICAL SERVICE BULLETIN
SUBJECT:
COMBINED TSB/SERVICE ACTION: BASE AUDIO SYSTEM
UPGRADE (SA 223)
This bulletin provides the procedure for upgrading the base audio system software of some
2014MY Soul (PS), Optima (TF/QF), Sorento (XMa), Sportage (SL), Rio (UB), and Forte (YD)
vehicles, to improve Bluetooth® connectivity, Phonebook Download, Audio Streaming and Call
History Download.
For vehicles not on the Affected Vehicles list, but with a customer concern as described above,
perform the following procedure outlined in this bulletin and submit a warranty claim per
"customer concern" (Standard TSB) claim information on page 11.
GDS - Audio Update Module (AUM)
14MY VDS Audio Upgrade USB Drive
 NOTICE
A Service Action is a repair program without customer notification that is performed
during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
Repair status for a VIN is provided on WebDCS (Service> Warranty Coverage>
Warranty Coverage Inquiry> Campaign Information). Not completed Recall / Service
Action reports are available on WebDCS (Consumer Affairs> Not Completed Recall>
Recall VIN> Select Report), which includes a list of affected vehicles.
This issue number is SA223.
File Under: 
Circulate To:
x General Manager

x Service Advisors

x Technicians

x Service Manager

x Parts Manager

x Body Shop Manager  Fleet Repair

Page 2 of 11
SUBJECT:
COMBINED TSB/SERVICE ACTION: BASE AUDIO SYSTEM
UPGRADE (SA 223)
Service Procedure:
 NOTICE

Delete all paired phones from the system and delete the head unit from all
phones. If you do not delete phones, the phone(s) will still show and act as
paired, but performance or functionality issues may occur. Anytime a
software update is performed to either a paired phone or the system, the
pairing should be deleted from both phone and system and then paired again
after update.

A fully charged battery is necessary before audio head unit upgrade can take
place. It is recommended that the Midtronics GR8-1299 system be used, in
ECM mode, during charging. Do NOT connect any other battery charger to
the vehicle during audio head unit upgrade.

An AUM upgrade may NOT be available for this TSB at the time of launch. In
the meantime, perform the upgrade using the USB upgrade sticks.
 NOTICE
USB drives containing the 14MY Base Audio upgrade were shipped directly to
all Kia dealers and addressed to the Service Manager. See the table below to
determine which USB upgrade stick to use based on the microphone type
installed in the vehicle.
USB Upgrade Stick
Microphone (3.3V)
USB Upgrade Stick
Microphone (8V)
CAUTION
If the wrong USB stick is used to perform the upgrade (mismatch with
microphone type) Bluetooth may be inoperative (no sound during Bluetooth
call).
TSB: ELE 101 / SA 223 Various Models March 2016
Page 3 of 11
SUBJECT:
COMBINED TSB/SERVICE ACTION: BASE AUDIO SYSTEM
UPGRADE (SA 223)
UPGRADE (SA 223)
1.
Start the vehicle or connect the Midtronics GR8-1299 charger.
2.
Record the customer’s radio presets before performing the upgrade.
3.
Prior to performing the procedure, check
to ensure that the current software
version is at or above the level shown in
the table below. NOTE: to check S/W
version, follow steps 7~10 on Pages
4~5.
Model
Current Version
Sorento (XMa) 3.3V
V1.01 or higher
Sorento (XMa) 8V
V1.05 or higher
Forte (YD) ALL
V1.05 or higher
Optima (TF/QF) 8V
V1.03 or higher
Soul (PS) 8V
V1.02 or higher
Sportage (SL) 3.3V
V1.03 or higher
Rio (UB) 3.3V
V1.08 or higher
 NOTICE
If the current software version is
lower than the information listed in
the table above, and the VIN is listed
on the service action, open a
Techline Case.
4.
If performing the update using the GDS AUM, refer to TSB SST 032 or click on User’s
Guide > GDS AUM on the GDS main screen, as shown below, and follow the on-screen
instructions.
TSB: ELE 101 / SA 223 Various Models March 2016
Page 4 of 11
SUBJECT:
COMBINED TSB/SERVICE ACTION: BASE AUDIO SYSTEM
UPGRADE (SA 223)
5.
Turn the head unit ON and wait until
booting is finished (approx. 10 seconds)
before proceeding to the next step.
6.
If performing the update using a USB
stick, obtain the correct 14MY Audio
Upgrade USB Drive (yellow or green)
from your Service Manager and insert it in
the vehicle’s USB port. NOTE: Make
sure to allow for the sound file to play
for one second before proceeding to
the next step.
CAUTION
If the wrong USB stick is used to
perform the upgrade (mismatch with
microphone type) Bluetooth may be
inoperative
(no
sound
during
Bluetooth call).
7.
Turn the head unit OFF.
 NOTICE
Do NOT turn the vehicle ignition
OFF while the update is in
progress.
8.
Press and hold preset button “1” and
then preset button “4” at the same time
for five (5) seconds.
TSB: ELE 101 / SA 223 Various Models March 2016
Images shown are for demonstration only
purposes and will vary by model.
Page 5 of 11
SUBJECT:
COMBINED TSB/SERVICE ACTION: BASE AUDIO SYSTEM
UPGRADE (SA 223)
UPGRADE (SA 223)
 NOTICE
If the software version screen is displayed when pressing and holding the preset
buttons 1 and 4, restart the procedure from step 7.
9.
Immediately after releasing preset
buttons “1” and “4”, press preset button
“1” four (4) times in a row within half a
second each.
 NOTICE
Do not remove the USB thumb
drive, AUM connector or turn the
radio OFF while the update is in
progress.
10.
If the S/W version screen displays
correctly, press the SETUP button.
TSB: ELE 101 / SA 223 Various Models March 2016
Page 6 of 11
SUBJECT:
COMBINED TSB/SERVICE ACTION: BASE AUDIO SYSTEM
UPGRADE (SA 223)
11.
Press preset button “1” to display the
firmware upgrade menu.
12.
Once the Firmware upgrade menu is
displayed, press preset button “4” to
update MICOM.
13.
The upgrade will begin and system will
display the progress on the screen. Once
the upgrade is complete, turn the head
unit OFF.
 NOTICE

The
update
will
take
approximately three (3) minutes
to complete and the system will
restart.

If the system restarts immediately
and the power stays off, the
update may have failed. Restart
the procedure from step 4.
TSB: ELE 101 / SA 223 Various Models March 2016
Page 7 of 11
SUBJECT:
COMBINED TSB/SERVICE ACTION: BASE AUDIO SYSTEM
UPGRADE (SA 223)
UPGRADE (SA 223)
14.
Make sure audio unit is powered OFF.
First press button “Seek Down”. Then
press “SETUP” button and hold both for
four seconds prior to releasing.
15.
The upgrade will proceed to “Format ->
Font -> BT -> DSP -> VG -> VR”
 NOTICE
16.

The
update
will
take
approximately
twenty
(20)
minutes to complete and the
system will restart.

If the system restarts immediately
and the power stays off, the
update may have failed. Restart
the procedure from step 7.
Power up the head unit and repeat steps
7~10 to check the new software versions,
as shown in the table on Page 8.
 NOTICE
Confirm that software levels for each
system; Main, Bluetooth, Voice
Recognition (VR) and DSP have
updated. If a system is NOT showing
as updated, the software upgrade
will need to be performed again.
TSB: ELE 101 / SA 223 Various Models March 2016
Page 8 of 11
SUBJECT:
COMBINED TSB/SERVICE ACTION: BASE AUDIO SYSTEM
UPGRADE (SA 223)
Model
Mic. Type
Rio (UB)
3.3V
Forte (YD)
(4DR)
3.3V
Forte (YD)
(4DR)
8V
Forte (YD)
(2DR)
8V
Forte (YD)
(5DR)
8V
Optima
(QF/TF)
8V
Soul (PS)
8V
Sorento
(XMa)
3.3V
Sorento
(XMa)
8V
Sportage
(SL)
3.3V
Before
MAIN : V1.08
BT : V6.8R_130912
VR : VR_US_170013
DSP : UB20IU5G
MAIN : V1.05
BT : v6.8R_130912
VR : VR_US_170013
DSP : YD20EU4D
MAIN : V1.05
BT : v6.8R_130912
VR : VR_US_170013
DSP : YD20EU4G
MAIN : V1.05
BT : v6.8R_130912
VR : VR_US_170013
DSP : YD20EU26
MAIN : V1.05
BT : v6.8R_130912
VR : VR_US_170013
DSP : YD20EU55
MAIN : V1.03
BT : v6.8R_130912
VR : VR_US_170013
DSP : TF20IU43
MAIN : V1.02
BT : v6.8R_130912
VR : VR_US_170013
DSP : PS20KU5D
MAIN : V1.00
BT : v2.4D
VR : VR_US_150012
DSP : XM20IU5B
MAIN : V1.05
BT : v7.1S
VR : VR_US_180006
DSP : XM20IU5H
MAIN : V1.03
BT : v6.8R_130912
VR : VR_US_170013
DSP : SL20IU53
17.
Restore the customer’s radio presets as
recorded in step 2.
18.
Check Voice Recognition (VR) is
operational by tuning to a particular
station (AM or FM) using Voice
Recognition.
TSB: ELE 101 / SA 223 Various Models March 2016
After
MAIN : V1.10
BT : V7.6S_150430
VR : VR_US_181010
DSP : UB20IU5J
MAIN : V1.07
BT : v7.6S_150430
VR : VR_US_181010
DSP : YD20EU4D
MAIN : V1.07
BT : v7.6S_150430
VR : VR_US_181010
DSP : YD20EU4J
MAIN : V1.07
BT : v7.6S_150430
VR : VR_US_181010
DSP : YD20EU27
MAIN : V1.07
BT : v7.6S_150430
VR : VR_US_181010
DSP : YD20EU56
MAIN : V1.06
BT : v7.1S_140521
VR : VR_US_180006
DSP : TF20IU45
MAIN : V1.04
BT : v7.6S_150430
VR : VR_US_181010
DSP : PS20KU5G
MAIN : V1.06
BT : v7.6S_150430
VR : VR_US_181010
DSP : XM20IU5D
MAIN : V1.06
BT : v7.6S_150430
VR : VR_US_ 181010
DSP : XM20IU5H
MAIN : V1.07
BT : v7.6S_150430
VR : VR_US_181010
DSP : SL20IU55
Page 9 of 11
SUBJECT:
19.
COMBINED TSB/SERVICE ACTION: BASE AUDIO SYSTEM
UPGRADE (SA 223)
UPGRADE (SA 223)
Verify proper system operation by
obtaining the customer’s phone(s) and
pairing it (them) with the system. If the
customer’s phone is not available for
pairing, inform the customer that the
phone must be paired to the head unit.
REQUIRED TOOLS:
Part Name
GDS AUM /
Upgrade USB Drive
Description
14MY VDS Audio
Upgrade
Figure
Comments
Additional USB upgrade
sticks can be ordered
through Snap-on Equipment
Solutions at (888) 542-1011
TSB: ELE 101 / SA 223 Various Models March 2016
Page 10 of 11
SUBJECT:
COMBINED TSB/SERVICE ACTION: BASE AUDIO SYSTEM
UPGRADE (SA 223)
AFFECTED VEHICLE PRODUCTION RANGE:
Model
Production Date Range
Soul (PS)
August 26, 2013 through January 24, 2014
Sorento (XMa)
January 08, 2013 through February 02, 2014
Optima (TF)
August 29, 2013 through January 27, 2014
Optima (QF)
September 03, 2013 through February 22, 2014
Forte (YD)
February 22, 2013 through January 20, 2014
Sportage (SL)
October 03, 2013 through January 21, 2014
Rio (UB)
October 07, 2013 through January 22, 2014
SERVICE ACTION WARRANTY CLAIM INFORMATION:
Claim
Type
Causal P/N
Qty.
N
CODE
C
CODE
96150
2K200
96140
1U200CA
96160
2TAA0
V
96160
2TAA0
96160
A7100WK
96160
3W160WK
96160
1W005
0
N99
C99
Repair
Description
(SA 223)
Base Audio
Upgrade
Soul (PS)
(SA 223)
Base Audio
Upgrade
Sorento (XMa)
(SA 223)
Base Audio
Upgrade
Optima (QF)
(SA 223)
Base Audio
Upgrade
Optima (TF)
(SA 223)
Base Audio
Upgrade
Forte (YD)
(SA 223)
Base Audio
Upgrade
Sportage (SL)
(SA 223)
Base Audio
Upgrade
Rio (UB)
TSB: ELE 101 / SA 223 Various Models March 2016
Labor Op
Code
Op
Time
Replacement
P/N
Qty.
0.3
M/H
N/A
0
160009R0
160A07R2
160A08R2
160009R2
160009R4
160009R1
160009R3
Page 11 of 11
SUBJECT:
COMBINED TSB/SERVICE ACTION: BASE AUDIO SYSTEM
UPGRADE (SA 223)
UPGRADE (SA 223)
STANDARD WARRANTY CLAIM INFORMATION:
Use this information only to file a warranty claim for vehicles for which:
1. A customer complains of the same concern, as described on Page 1.
2. The VIN does not appear on the Affected Vehicles list for Service Action 223.
3. The vehicle model year and production date range are as identified in this bulletin.
N CODE: N50 C CODE: C98
Claim
Type
Causal P/N
Qty.
0
96160
3W160WK
Replacement
P/N
Qty.
28325F22
0.3
M/H
N/A
0
(ELE 101)
Base Audio
Software Upgrade
Optima (QF/TF)
96160
2TAA0
96160
1W005
Op Time
(ELE 101)
Base Audio
Software Upgrade
Sorento (XMa)
96140
1U200CA
96160
A7100WK
Labor Op
Code
(ELE 101)
Base Audio
Software Upgrade
Soul (PS)
96150
2K200
W
Repair
Description
(ELE 101)
Base Audio
Software Upgrade
Forte (YD)
(ELE 101)
Base Audio
Software Upgrade
Rio (UB)
(ELE 101)
Base Audio
Software Upgrade
Sportage (SL)
 NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers
should reference SA223 when accessing the WebDCS system.
TSB: ELE 101 / SA 223 Various Models March 2016