A91166420425063

Technical Service Bulletin
91 Drive select, ACC, cruise control, navigation, Bluetooth, smartphone interface, or voice recognition not
available
91 16 64 2042506/3 July 26, 2016. Supersedes Technical Service Bulletin Group 91 number 16-37 dated April 14,
2016 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A3
2015 - 2018
All
Not Applicable
A4, Q7, R8
2017 - 2018
All
Not Applicable
A6, A7, TT
2016 - 2018
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
3
-
Revised title
Revised header data (Added DTCs)
Revised Condition (Added DTC)
Revised Technical Background (Updated entire section)
Revised Service (Completely updated step 1)
2
04/14/2016
Revised title
Revised header data (Added models and model years)
Revised Condition (Added condition and image)
Revised Technical Background (Updated list of functions; added Note)
Revised Service (Completely revised)
1
11/17/2015
© 2016 Audi of America, Inc.
Initial publication
Page 1 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
The customer complains of one or more of the
following conditions:
• Audi drive select functions cannot be selected
(Figure 1).
• Cruise control does not work (in A3, TT, R8, B9, or
Q7 only) and DTC P161200 (ECM incorrect
coding) is stored in one or more of the control units
on the Powertrain CAN bus (address word 03
(ABS), address word 01 (ECM), etc.).
• Navigation is not activated (Figure 2 and Figure 3).
• Bluetooth is unavailable.
Figure 1. Audi drive select functions unavailable and
greyed-out.
• Audi smartphone interface, including CarPlay or
Android Auto, is not available.
• Voice recognition is unavailable (in all cars except
A3 cabriolet. For A3 cabriolet, see TSB 2038136).
Figure 2. Navigation not activated message (Original MIB
HMI)
Figure 3. Navigation not activated message (New MIB2
HMI)
© 2016 Audi of America, Inc.
Page 2 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Technical Background
Audi drive select, ACC, regular cruise control, navigation, Audi smartphone interface, Bluetooth, and voice
recognition are functions controlled by activation keys, which are stored in certain control units in the
vehicle. These activation keys are designed to allow customer to purchase features/functions as an aftersales
add-on. Some features are standard in the North American market but optional in other markets, so the activation
codes are preprogrammed into the control units when a car for the North American market leaves the factory. The
activation keys are stored in an AUDI AG backend server, and can be obtained through the SVM Activations test
plan.
The following scenarios can cause the issues listed in the Condition:
• Replacement or vehicle-to-vehicle swap of the data bus diagnostic interface (Gateway), J533 (address word
19), without running the SVM Recovery Activation test plan (automatically added in 19-GFF replacement test
plan), or if the test plan is executed and fails.
• Replacement of the information electronics control module 1 (MMI), J794 (address word 5F), without running
the SVM Recovery Activation test plan (automatically added in 5F-GFF replacement test plan), or if the SVM
Activation test plan is executed and fails.
• Replacement of the complete lock set in the vehicle without running the SVM Activations test plan, or if the test
plan fails.
Note: Always run the appropriate GFF Replacement test plan for an ECU when replacing the control unit. Do
no rely on SVM spec/actual or SVM configuration.
• DTC P161200 (ECM incorrect coding) is set in one or more of the control units on the Powertrain CAN bus
when the ACC or regular cruise control function is not activated in the Gateway. This is by design to indicate to
the technician that the feature will not be functional until the activation is completed in the Gateway module.
Production Solution
Not applicable.
© 2016 Audi of America, Inc.
Page 3 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
1. • For MMI related concerns: Enter the Red Engineering Update menu to view the status of all activation
keys of the information electronics control module 1 (MMI), J794 (address word 5F): Red Engineering Menu
>> System >> Activation Keys. Note that it is not possible to view the activation keys of the data bus
diagnostic interface (Gateway), J533 (address word 19) without using ODIS.
• For other non-MMI related concerns: Skip to the repair procedure below.
2. • For A3 MIB1: Hold north-west soft key + BACK button for 5-10 seconds (Press the BACK button first).
• For A6, A7 MIB2: Hold north-west soft key + BACK button for 5-10 seconds (Press the BACK button first).
• For TT, R8, B9, Q7: Hold left NAV toggle UP + right Media toggle DOWN for 5-10 seconds (Press NAV
toggle up first).
ACTIVATION KEY DEFINITIONS:
Legal = The activation key is activated in the MMI and the
function should be active. If the function remains inactive,
contact TAC.
Temporarily withdrawn or Temp illegal = This indicates
that the SVM activation test plan was not completed
(Figure 4). This status is normal for all parts that have
been swapped from a different vehicle. Perform the SVM
Activations test plan as indicated below, under Repair
Figure 4. Activation keys showing “Temporarily
Procedure.
withdrawn”
Illegal = This indicates that the activation key currently
stored in the MMI is not for the vehicle in which it is
currently installed. This status is normal for all service
parts. If the part is original, this can be an indication of a
hardware issue. Follow the Repair Procedure below.
© 2016 Audi of America, Inc.
Page 4 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Repair Procedure
1. In ODIS, run the SVM Activations test plan at
FLASH >> START FLASH >> SVM
Activations >> PERFORM TEST >> -2Obtain existing activations from server for
replacement control module? (Figure 5). This
test plan will recover all activation codes for
the MMI and Gateway functions.
Figure 5. Obtain existing activations from server for
replacement control module?
2. When prompted, select “obtain existing
activations.”
3. If the complaint persists, reset terminal 30
(for five minutes), then disconnect ODIS, roll
the windows up, and lock the car to allow the
vehicle systems to go to sleep. Allow the
vehicle to sit for at least two minutes before
turning on the ignition.
If the issue cannot be resolved, contact TAC.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
Additional Information
All parts and service references provided in this TSB (2042506) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2016 Audi of America, Inc.
Page 5 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.