15-164-13R
Service Bulletin Details
Public Details for: 15-164-13R
This bulletin provides information to help diagnose 6 different conditions relating to customer concerns which may arise when using the f10 audio / navigation system. We will continue to add more helpful tips to this tsb as information is r
Models from 2014
2014 SUBARU FORESTER |
Models from 2013
2013 SUBARU BRZ |
2013 SUBARU FORESTER |
2013 SUBARU IMPREZA |
2013 SUBARU LEGACY |
2013 SUBARU OUTBACK |
2013 SUBARU WRX STI |
2013 SUBARU XV CROSSTREK |
ATTENTION: GENERAL MANAGER PARTS MANAGER CLAIMS PERSONNEL SERVICE MANAGER q q q q IMPORTANT - All Service Personnel Should Read and Initial in the boxes provided, right. SERVICE BULLETIN APPLICABILITY: 2012-13MY Impreza and WRX STI 2013MY Legacy, Outback, BRZ and XV Crosstrek 2012-14MY Forester NUMBER: 15-164-13R DATE: 06/07/13 REVISED: 08/26/13 SUBJECT: Fujitsu Ten (F10) SD Card Audio/Navigation System Operation Tips INTRODUCTION: This Bulletin provides information to help diagnose 6 different conditions relating to customer concerns which may arise when using the F10 Audio / Navigation system. We will continue to add more helpful tips to this TSB as information is received from F10. CONDITION: Static or Echo is heard when making a Bluetooth hands-Free call. CAUSE: The HVAC blower speed is set on high and the dash vents are pointed upward toward the Bluetooth microphone which is picking up “wind noise”. RECOMMENDATIONS: • Position the HVAC vents to not blow air upward toward the Bluetooth microphone when attempting to make a hands-free call. • Lowering the blower speed setting can also reduce the static and/or echo. Continued... CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Bulletin Number: 15-164-13R; Date: 08/26/13 SUBARU OF AMERICA, INC. IS “ISO 14001 COMPLIANT” The international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. Page 1 CONDITION: V oice Recognition function does not recognize Navigation and/or Bluetooth hands-free commands. CAUSE: For Navigation and Bluetooth hands-free voice commands, there is a hierarchy of commands which must be followed for proper operation. RECOMMENDATIONS: Navigation: Fig. 1 1. First, press the “I Agree” button on the display screen or the voice recognition feature will not work properly 2. Press the Push to Talk button Fig. 1 3. After the Beep, say “Navigation” 4. A list of available navigation commands will appear on the screen. Fig. 2 Bluetooth Handsfree: 1. Press the Push to Talk button Fig. 1 2. After the beep, say “Hands free” 3. A list of Bluetooth Handsfree commands will appear on screen Fig. 3 Fig. 2 Fig. 3 Bulletin Number: 15-164-13R; Date: 08/26/13 Page 2 CONDITION: V oice Recognition function does not recognize “Call ________cell phone”. Name CAUSE: The way the number is stored in the phone may not be listed as “cell phone”. RECOMMENDATIONS: On the user’s cell phone, check to see how the person’s phone number is listed. If the number is listed as “mobile” you will need to use that term instead of the term “cell phone”. EXAMPLE: Press the Push to Talk button. After the beep, say “Hands-free”. After the second beep, say “Call (Test) mobile”. Name CONDITION: XM Traffic stopped working but XM Radio operates normally. CAUSE: The user may have not paid for the Sirius XM traffic service after the Free Trial period expired. RECOMMENDATIONS: 1. Check with Sirius XM to verify the customer is subscribed to both Sirius XM Radio and Traffic. 2. After verifying an active subscription, with the vehicle outside, go to www.SiriusXm.com. Click on “Help and Support” then select “Refresh My Radio” to have another activation signal sent to the vehicle. Tune to channel 0 (zero) and the Radio ID number will display. 3. If the Traffic does not start working within about 15 minutes after sending the “Refresh” request, exchange the audio unit. 1-866-528-7474 1. On www. Siriusxm.com, select “Help&Support”. MONDAY – SATURDAY 8am to 11pm EST 2. From the drop down menu, select “Refresh My Radio” SUNDAY 8am – 8pm EST 3. Input the “Radio ID #” then select “Send Activation Request” Continued... Bulletin Number: 15-164-13R; Date: 08/26/13 Page 3 CONDITION: T he clock shows the incorrect time. CAUSE: The “Auto Time Zone” feature may be turned off. RECOMMENDATIONS: If the clock’s time is incorrect, check the Time Zone setting and make sure “Auto Time Zone” feature is set to “On”. 1. Press the “Info” button 2. Press the “Settings” button 3. Press Time Zone “Set” button 4. Select Auto Time Zone “On” If “Auto Time Zone” is turned off, the clock will need to be adjusted manually for different time zones. Continued... Bulletin Number: 15-164-13R; Date: 08/26/13 Page 4 CONDITION: 1 . Bluetooth will not auto connect to specific phone models. 2. Bluetooth Handsfree and Bluetooth Audio do not operate after connecting to the system. CAUSE: Bluetooth connection between the navigation unit and the phone will not connect without accepting the pairing request on the phone or in the phone’s notification area. Fig. 1 Fig. 2 (Pairing requests will only last for a few minutes as they automatically cancel or time out. You will need to start the process again if the pairing request cancels.) RECOMMENDATIONS: Fig. 3 1. Check the notification area on the phone for a pairing request (Figs 1 & 2). 2. Check the authentication screen for a pairing request, then select “Pair” (Figs. 3 & 4). 3. If the option for “Don’t ask again” is available, make sure this box is checked. (Fig. 5) Fig. 4 4. After this process, the Bluetooth will connect. The user may need to perform this process again for future connections. NOTES: Listed below are some examples of phones which depending upon cellular provider and the operating system installed, may require completion of an authentication process for Bluetooth connection. Select “Pair” or “Accept” when authentication screen pops up. Fig. 5 • Motorola Droid RAZR • Motorola Droid RAZR Maxx • Motorola Droid RAZR HD • HTC 1 X Plus Note: This option is not available on every phone or operating system and may vary by phone, cellular provider and operating system installed. Always consult the phone manufacturer for specific information on the available functions and operation of your phone. Bulletin Number: 15-164-13R; Date: 08/26/13 If available, make sure “Don’t Ask Again” is checked Page 5 CONDITION: N o Power / No Display CAUSE: The wrong SD card is installed in the unit. Part Number RECOMMENDATIONS: The SD Cards are NOT compatible between vehicles. DO NOT swap SD Cards. Follow the matrix chart below for proper Vehicle to SD Card compatibility. SD Card and Vehicle / Audio Unit Compatability Matrix Chart Note: This information is subject to change and will not be updated. This information is current at the time of this publication release but may change at any time in the future. Bulletin Number: 15-164-13R; Date: 08/26/13 Page 6