T-SB-0035-16

T-SB-0035-16
May 11, 2016
Entune Audio Head Unit Software Update (Panasonic)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2014 - 2015
4Runner, Highlander,
Highlander HV, Sequoia,
Tacoma, Tundra
2015
Avalon, Avalon HV, Prius V,
Sienna, Venza
ADDITIONAL INFORMATION
SUPERSESSION NOTICE
The information contained in this bulletin supersedes SB No. T-SB-0160-14.
The Required Tools & Equipment section has been updated.
Service Bulletin No. T-SB-0160-14 is Obsolete and any printed versions should be discarded.
Be sure to review the entire content of this bulletin before proceeding.
Introduction
Some 2014 model year applicable vehicles equipped with Entune™ Audio (version 010169) /
Entune™ Audio Plus (version 010171) / Entune™ Premium Audio (version 010185) may exhibit
one or more of the following conditions:

Bluetooth® sometimes disconnects with Android™ phones

Bluetooth® disconnects with iPhone® 4 when connected to USB

Radio reboots with heavy radio load condition (e.g., dual map and POIs ON and Entune™
Audio music ON and multiple destinations set) (Entune™ Premium Audio only)

Radio reboots after completing a navigation route by voice command system and pressing
Talk Switch (Entune™ Premium Audio only)
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Entune Audio Head Unit Software Update (Panasonic)
Introduction (Continued)
Some 2014 model year applicable vehicles equipped with Entune™ Audio (version 010173) /
Entune™ Audio Plus (version 01017C) / Entune™ Premium Audio (version 010195) may exhibit
one or more of the following conditions:

Voice command screen is cancelled by pop-up screen

Voice command system does not respond for an extended period of time

Radio reboots and navigation route is deleted (Entune™ Premium Audio only)

Bluetooth® disconnects when phone is connected to Bluetooth® Audio from
USB connection

Radio reboots after entering a particular address as destination (Entune™ Premium
Audio only)

Route guidance is lost after ACC is cycled and after arriving at second destination
(Entune™ Premium Audio only)
Some 2014 model year applicable vehicles equipped with Entune™ Audio (version 010179) /
Entune™ Audio Plus (software version 010183) / Entune™ Premium Audio (software version
0101A1) may exhibit one or more of the following conditions:

Radio reboots after using voice command system or after screen goes blank (Entune™
Premium Audio only)

Bluetooth® disconnects or repeats disconnect and connect

Entune™ is inoperative (Entune™ Premium Audio only)

Radio freezes when certain Home address is set as destination (Entune™ Premium
Audio only)

House number is not displayed in Home or preset locations (Entune™ Premium
Audio only)
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Entune Audio Head Unit Software Update (Panasonic)
Introduction (Continued)
Some 2014 model year applicable vehicles equipped with Entune™ Audio (software version
01017B)/Entune™ Audio Plus (software version 010185)/Entune™ Premium Audio (software
version 0101A5) may exhibit one or more of the following conditions:

Navigation re-route pop-up comes up continuously (Entune™ Premium Audio only)

No map is displayed with new vehicles (Entune™ Premium Audio only)

“i” button is displayed when navigation route guidance is not used (Entune™ Premium
Audio only)

Radio screen goes blank or freezes occasionally while using navigation function
(Entune™ Premium Audio only)

Radio reboots when an Apple® device which has 9,999 songs or more is connected

Unselected music is played when certain playlists are selected by voice commands

CD does not play occasionally

Voice prompt ends unexpectedly while trying to make a call by voice commands

Voice commands are inoperative for music

Radio screen goes black after using voice commands
Some 2014 model year applicable vehicles equipped with Entune™ Audio (software version
010180)/Entune™ Audio Plus (software version 01018B or 010190)/Entune™ Premium Audio
(software version 0101B1 or 0101BE) may exhibit one or more of the following conditions:

Bluetooth® call cannot be muted

Email/Text message does not display and keeps showing “Loading message list”

Radio reboots when text message is received

Pandora® sound is interrupted

No sound if “Ringtone Volume” and “Message Readout Volume” are changed during
Bluetooth® connection

Radio reboots when some HD radio channels are received

Radio reboots with Bluetooth® operation.

iPod® is paused after Bluetooth® phone call

Pop noise from AM radio

Noise on AM radio when brake is pressed in hybrid vehicles

Destination cannot be set (Entune™ Premium Audio only)

Distance to traffic incident is shown incorrectly (Entune™ Premium Audio only)

Intersection map is not displayed (Entune™ Premium Audio only)

Traffic incident icon is not displayed (Entune™ Premium Audio only)
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Entune Audio Head Unit Software Update (Panasonic)
Introduction (Continued)

Radio freezes with navigation operation (Entune™ Premium Audio only)

Touch screen becomes unresponsive after setting destination nearby and pop-up screen of
“You are nearby” is displayed (Entune™ Premium Audio only)

Arrival time shows incorrectly after destination is set (Entune™ Premium Audio only)

Radio reboots with navigation operation (Entune™ Premium Audio only)

Along My Route POI search does not show any results (Entune™ Premium Audio only)

Traffic information icon is not displayed after returning from future time prediction to Now
(Entune™ Premium Audio only)

Traffic event icon disappears after going to traffic forecast (Entune™ Premium Audio only)

Doppler traffic is not displayed after removing map SD card and reinserting it. (Entune™
Premium Audio only)

Traffic event does not display intermittently (Entune™ Premium Audio only)
Some 2014 and 2015 model year applicable vehicles equipped with Entune™ Audio Version
(software version 010185)/ Entune™ Audio Plus (software version 010190 or 010191)/ Entune™
Premium Audio (software version 0101BE or 0101C1) may exhibit one or more of the
following conditions:

Intermittent radio rebooting

Bluetooth® inoperative (grey icon)

Unable to delete certain Bluetooth registered devices

Stuck on Toyota logo screen for 3 to 4 minutes before booting up

Touch screen becomes unresponsive on voice recognition screen

Fuel consumption screen does not update when update button is pressed

Sudden “Call Ended” during a call

iPhone 6/6 plus will not charge or play music (non-detection of iPhone 6/6 plus via USB)

Current time display changes frequently while driving

HD traffic/weather system update

Street name orientations corrected
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Entune Audio Head Unit Software Update (Panasonic)
Introduction (Continued)
Some 2014 and 2015 model year applicable vehicles equipped with Entune™ Audio Version
(software version 01018A or 01012E)/Entune™ Audio Plus (software version 010197 or 01012A)/
Entune™ Premium Audio (software version 0101D1 or 01014E) may exhibit one or more of the
following conditions:

Sonar screen intermittently comes up at startup

Rebooting when phone is connected

Unable to identify Cyrillic symbols

Intermittent rebooting when XM and Navigation are being used

Head unit and HVAC animation out of sync

Abnormal Voice Recognition operation

Intermittent rebooting when using the navigation

Missing words from navigation screens

Traffic information update

Speed limit intermittently blank

Unable to Delete the all destination text input with a long press of the back space key

Slow screen transitions

Pop up screen sentence cut off

Screen frozen when setting multiple destinations

“Go” button inoperative on VR screen
Updated system software is now available to address these conditions. Follow the software update
procedure in this bulletin to install the latest software version.
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Entune Audio Head Unit Software Update (Panasonic)
Warranty Information
OP CODE
DESCRIPTION
MODEL
TIME
Software Update
4Runner
86100-35260
86100-35270
86100-35320
Highlander
Highlander HV
86804-0E110
86804-0E120
Prius V
86140-47210
86804-47230
86804-47250
Sequoia
86140-0C060
86140-0C070
86804-0C030
86804-0C050
Sienna
T1
T2
86140-07070
86140-07071
86804-07070
86804-07090
86804-07100
Avalon
Avalon HV
EL1607
OFP
0.3
Tacoma
Tundra
Venza
86804-08010
86804-08020
86140-04040
86140-04120
86140-04130
86140-04150
86804-04010
86804-04030
86804-04050
86804-04070
86140-0C010
86140-0C021
86140-0C040
86140-0C050
86804-0C070
86804-0C080
86804-0C090
86804-0C100
86140-0T120
86140-0T130
86804-0T040
86804-0T050
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2016 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Required Tools & Equipment
MODEL
Sequoia, Tacoma,
Tundra, Venza
4Runner, Highlander,
Highlander HV,
Sequoia,
Tacoma,
Tundra,
Venza
Avalon,
Avalon HV
Sienna, Prius V
Prius V
MULTIMEDIA UPDATE ID
HEAD UNIT
Entune™ Audio
13TBDANA-DA00_0139.kwi
Entune™ Audio Plus
13TDDANA-DA00_0154.kwi
Entune™ Premium Audio
13TDANNA-DA00_0212.kwi
Entune™ Audio Plus
13TDDANA-DA02_0044.kwi
Entune™ Premium Audio
13TDANNA-DA02_0084.kwi
Entune™ Premium Audio
13TDANNA-DA01_0084.kwi
Entune™ Audio
13TBDANA-DA01_0049.kwi
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The Multimedia software update file may also be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the “zip” folder and saved directly to a commonly-available blank USB flash drive.
For USB flash drive requirements and download instructions:
Refer to the Technical Information System (TIS): Diagnostics – Calibrations –
Reference Documents – “Multimedia Software Download Instructions”
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Entune Audio Head Unit Software Update (Panasonic)
Software Procedure
1. Confirm the audio system type by checking the Panel ID printed on the bottom-right or bottomcenter of the machine.
Figure 1. Avalon, Avalon HV, Highlander, Highlander HV,
Prius V, Sienna, Sequoia, Tacoma & Tundra.
Figure 2. 4Runner
Table 1. Panel ID Information
Model
Entune™ Audio
Entune™ Audio Plus
Entune™ Premium Audio
57079
57080
57083
57084
57085
57087
4Runner
N/A
N/A
Highlander
Highlander HV
N/A
N/A
Sequoia
57096
57097
Tacoma
57089
510078
57090
510079
510080
Tundra
57067
57068
57070
57071
Avalon
N/A
510022
Sienna
N/A
N/A
510026
510027
Prius V
510056
N/A
510057
510059
Venza
510018
510019
510020
510021
© 2016 Toyota Motor Sales, USA
57063
57064
57099
570A1
57092
57094
510074
510075
510076
510077
57072
57073
57074
57075
510023
510024
510081
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Entune Audio Head Unit Software Update (Panasonic)
Software Procedure (Continued)
2. Start the engine.
3. Go to the Setup screen.
A. For Entune™ Audio:
Press the SETUP button on the panel.
Figure 3. 4Runner, Highlander, Highlander HV,
Sequoia, Tacoma & Tundra
Figure 4. 4Runner
B. For Entune™ Audio Plus / Entune™ Premium Audio:
(1) Press the APPS button on the panel.
Figure 5. 4Runner, Highlander, Highlander HV,
Sequoia, Tacoma & Tundra
Figure 6. Tundra
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Entune Audio Head Unit Software Update (Panasonic)
Software Procedure (Continued)
Figure 7.
NOTE
If Entune™ pop-up displays, select OK.
(2) Select Setup on the Apps Screen.
4. Select General on the Setup screen.
Figure 8.
Figure 9.
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Entune Audio Head Unit Software Update (Panasonic)
Software Procedure (Continued)
5. Select Software Update from the list on the
General Settings screen.
Figure 10.
HINT
Scroll down the list until Software Update
is displayed.
6. Select Update on the Software Update Screen.
Figure 11.
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Entune Audio Head Unit Software Update (Panasonic)
Software Procedure (Continued)
Figure 12.
NOTE
If software has been detected properly, a
“New software was found.” Pop-up will be
displayed.
7. Verify that the new software is up-to-date on the
Software Update screen.
Figure 13.
xxxxxx
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Entune Audio Head Unit Software Update (Panasonic)
Software Procedure (Continued)
Table 2. Software Version Information
Entune™ Audio
Type
Audio
Current Version
01012B
010169
010173
010179
01017B
010180
010185
01018A
01012E
New
Version
01018B
010131
Entune™ Audio Plus
Current
Version
New
Version
010171
01017C
010183
010185
01018B
010190
010191
010121
010197
01012A
01019A
01012C
Entune™ Premium
Audio
Current
New
Version
Version
01013E
01014D
010185
010195
0101A1
0101A5
0101B1
0101BE
0101C1
010129
010130
0101D1
01014E
Audio System
000072
–
000072
–
Dsp Module
420020
–
520020
–
Sub
010001
–
010001
–
000072
000074
00007B
520020
520050
010001
Can
130209
–
130209
–
130209
8. Select Update Software on the Software
Update screen.
Figure 14.
© 2016 Toyota Motor Sales, USA
0101D4
010154
–
–
–
–
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Entune Audio Head Unit Software Update (Panasonic)
Software Procedure (Continued)
9. Select Yes on the “Would you like to start
the software update?” pop-up.
Figure 15.
10. The unit begins installation. The update will
take about 10 minutes.
Figure 16.
NOTE
Do NOT turn off the engine or ACC
before the software is ready for
updating.
Do NOT pull the USB Drive SST out of
the vehicle USB port.
For Entune™ Premium Audio:
Figure 17.
If update fails and the error message “New
software is not compatible with the system.”
displays, cycle the ignition OFF, remove the
Map Micro SD Card from the head unit, and
repeat steps 2 – 11.
NOTE
Software update error is more likely to
occur in areas with more
traffic information.
Once update is complete, reinsert the Map
Micro SD card into the head unit, cycle the
ignition OFF, and proceed to step 13.
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Entune Audio Head Unit Software Update (Panasonic)
Software Procedure (Continued)
11. When “The software is ready for updating.”
displays, cycle the ignition OFF.
Figure 18.
12. Remove the USB Drive SST from the vehicle USB port.
Software Version Confirmation
1. Perform steps 3 – 7 of the Software Update procedure to re-enter the Software Update screen.
2. Verify that the software information is
updated on the Software Update screen.
Figure 19.
xxxxxx
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Entune Audio Head Unit Software Update (Panasonic)
Software Version Confirmation (Continued)
Table 3. New Software Version Information
Entune™ Audio
TYPE
Audio
Current
Version
010131*
or
01018B*
Audio System
000072
Dsp Module
Entune™ Audio Plus
New Version
Current
Version
–
01019A*
or
01012C*
New
Version
–
Entune™ Premium
Audio
Current
New
Version
Version
0101D4*
or
010154*
–
–
000072
000074
00007B
–
520020
–
520050
–
–
010001
–
010001
–
–
130209
–
130209
–
–
000072
420020
–
Sub
010001
Can
130209
* Updated version information
© 2016 Toyota Motor Sales, USA