15-185-15R

Service Bulletin Details

Public Details for: 15-185-15R

This service information bulletin is intended to provide helpful insight to use when responding to customer inquiries involving the pairing and use of cellular phones with clarion audio units. This includes customer concerns where the phone

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ATTENTION:
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
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SERVICE MANAGER
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SERVICE INFORMATION
APPLICABILITY: 2012-14MY Legacy and Outback
2012-15MY Forester Models
2013-14MY XV Crosstrek Models
2012-15MYWRX and STi Models
2012-14MY Impreza Models
NUMBER: 15-185-15R
DATE: 08/24/15
REVISED: 09/08/15
SUBJECT: Cellular Phone Pairing to Clarion Audio Units
INTRODUCTION:
This Service Information bulletin is intended to provide helpful insight to use when responding to
customer inquiries involving the pairing and use of cellular phones with Clarion audio units. This
includes customer concerns where the phone will not automatically pair itself but instead requires
manual phone selection on the audio unit to allow pairing to proceed.
SERVICE PROCEDURE / INFORMATION:
There are 2 ways to pair a cellular device to a Clarion audio unit:
•
Pair using the Hands-free (voice command /recognition) or VR feature (RECOMMENDED).
•
Pair using the Bluetooth® “hands-on” audio feature (using the buttons on the face of the
unit. This is NOT the recommended pairing method.
Of these 2 pairing options, the Hands-free method which utilizes
the Talk switch on the steering wheel and follows a series
of voice commands is the recommended method primarily
because of its user-friendliness. In addition, the paired phone
automatically re-connects to the unit any time the ignition is
turned on. The Hands-free method also allows for pairing of
more than one phone.
In contrast, when using the “hands-on” procedure, every time the
ignition is turned on, the user must “re-synchronize” the paired
phone with the audio unit by following a lengthy series of manual
steps utilizing buttons and controls on the faceplate. Customers
often find this procedure to be cumbersome if they are even aware the option exists. In addition,
only one phone can be paired at a time using this mode. If an attempt to pair a second phone is
made, a “MEMORY FULL’ message will be shown on the display. The Bluetooth audio
(“hands-on”) procedure is provided in the applicable Owner’s Manual.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-185-15; Revised: 09/08/15
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
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For purposes of this bulletin, only the recommended Bluetooth Hands-free (VR) pairing method will
be reviewed here and the corresponding photo sequence provided.
NOTE: Before beginning the pairing procedure, the phone being paired must be placed in the
“discoverable” mode from the device’s Settings / Bluetooth menu.
VERY IMPORTANT: After receiving a voice prompt from the system and pressing the talk
switch, the user must always WAIT FOR THE BEEP before speaking back to the system with their
command. Speaking before the beep will result in the command being cut off and in most all cases,
misinterpreted by the system’s voice recognition software. This can lead to frustration and customer
perception of a problem with the unit when in fact, it is operating normally.
PRELIMINARY STEP. Press the “Talk” switch on the steering wheel satellite switch and listen to
the voice which will provide some basic information, instructions and a list of options to select from.
In some cases, a “SELECT LANGUAGE” screen may be displayed. Turn the Tune / Track knob to
select the language desired then press the talk switch, (wait for the beep) and say “Confirm”.
VR Pairing Procedure:
NOTE: If the system does not automatically display the SETUP / PAIR PHONE screen after
the WELCOME screen refer to TSB 15-186-15
Step 1. Push the talk switch, (wait for the beep)then say “Setup”.
Step 2. Push the talk switch, (wait for the beep) then say “Phone Setup”.
Step 3. Push the talk switch, (wait for the beep) then say “Pair Phone”.
Step 4. The system will confirm (repeat) the stated command then instruct to press the talk
switch (wait for the beep) and say a name for the phone. In this example, “Donald’s
iPhone” was the user-stated phone name.
Continued...
Bulletin Number: 15-185-15; Revised: 09/08/15
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Step 5. The system will play back the recorded phone name then instruct to push the talk switch
again (wait for the beep) and say “Confirm”.
Step 6. After repeating “CONFIRM”, the system will automatically begin the pairing process
and start searching for a phone to pair with. The system generates its own “name”
which will be shown on the display and on the phone’s list of paired devices. In this
case “CAR M_MEDIA” was the name used.
Continued...
Bulletin Number: 15-185-15; Revised: 09/08/15
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Step 7. The system will also assign and display a “pass key” (PKY) which must be entered
using the phone’s keypad to complete the “synchronization”.
IMPORTANT NOTE: When pairing some Android-based phones, if unable to pair the phone, the
pass key may need to be changed from the default 1-2-3-4 to 0-0-0-0. The pass key change can also
be performed using the VR feature. Exit the pairing procedure by cycling the key then performing
the pass key change steps listed below.
7A - Push the talk switch, wait for the beep then say “Setup”.
ush the talk switch, wait for the beep then say “Phone Setup”.
7B - P
7C - After the system lists the available options from the phone setup menu, push the talk
switch, wait for the beep then say “Set Pass Key”.
ush the talk switch, wait for the beep then say the new 4-digit pass key (zero-zero7D - P
zero-zero).
he system will repeat and display the new 4-digit pass key. If OK, push the talk switch,
7E - T
wait for the beep then say “Confirm”. If N/G, push the talk switch, wait for the beep then
say “Go back”. The system will go back to step 7D. Once your voice input matches the
pass key displayed, push the talk switch, wait for the beep then say “Confirm”.
After the pass key change is complete, cycle the ignition key and restart the VR pairing procedure
over again from Step 1.
Continued...
Bulletin Number: 15-185-15; Revised: 09/08/15
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fter entering the pass key into the phone, the process will complete automatically, the audio unit
A
will be listed on the phone, the Bluetooth icons will be shown on the display as confirmation and
a voice prompt will announce the phone is now paired and ready to use. Additional phones can be
paired by following this same procedure starting with Step 2.
REMINDER: SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 15-185-15; Revised: 09/08/15
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