A911667203046510

Technical Service Bulletin
91 MMI 3G+ MMI inop; blank screen at startup; various technical issues (K0942 ZUG update; supersedes
K0814 update)
91 16 67 2030465/10 August 18, 2016. Supersedes Technical Service Bulletin Group 91 number 16-49 dated
June 23, 2016 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4
2013 - 2016
All
MMI3G+
A5
2013 - 2016
All
MMI3G+
A5 Cabriolet
2013 - 2016
All
MMI3G+
A6
2011 - 2016
All
MMI3G+
A7
2012 - 2016
All
MMI3G+
A8
2010 - 2015
All
MMI3G+
Q3
2015 - 2016
All
MMI3G+
Q5
2013 - 2016
All
MMI3G+
Q7
2012 - 2015
All
MMI3G+
Condition
REVISION HISTORY
Revision
Date
10
-
9
6/23/2016
Purpose
Revised Service (Updated step 7)
Revised Warranty (Updated time for A8 w/ RSE)
Revised Condition (Corrected referenced bulletin number)
Revised title
Revised header data (Added model, model years, and DTCs)
8
6/23/2016
Revised Condition (Added complaints)
Revised Service (Updated instructions for K0942)
Revised Warranty (Updated Claim Type)
© 2016 Audi of America, Inc.
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Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Customer may report one of the following concerns:
Group
Complaint
A&B
Sound system “pops” and loses audio for a few seconds (for vehicles with base sound
system)
-orSound system loses audio for a few seconds and returns on its own (for vehicle with Bose or
Bang & Olufsen sound system)
Tip: If the sound does not return on its own, or is accompanied by relevant DTCs in the
vehicle, another issue may be present. Please verify the root cause before proceeding with
this bulletin.
A
MMI system randomly freezes and/or resets.
A
DVD changer playback inoperative after bus sleep (A8 only).
A
HD radio does not playback in stereo.
A
HD radio experiences poor blending between digital and analog signals.
A
Google Earth does not properly update the maps after leaving an area of 2G or poor cellular
reception.
A
The lower MMI display flickers when an iPod is connected and the Function or Settings menu
is selected and the vehicle is stationary.
A
Bluetooth® will not automatically reconnect to certain iPhone models after vehicle sleep.
A
Surround settings are lost after ignition cycle (vehicles equipped with BOSE® sound systems
only).
B
Google Earth does not load in 2G roaming areas.
C
Voicemail number stored in MMI intermittently is deleted.
C
HVAC vent position shown in MMI does not match setting on climate control (C7 only).
C
Microphone sensitivity settings stored in MMI intermittently change back to default settings.
C
MMI system becomes slow to respond and eventually freezes or resets. This can cause the
navigation map screen to appear to freeze, jump, or skip either with or without Google Earth
map view.
D
MMI screen is blank and appears to be completely inoperative after ignition is turned on. The
screen remains blank until the ignition is cycled.
D
MMI screen stops at the initial splash screen showing the Audi logo.
D
The MMI is frozen and does not respond to any input.
© 2016 Audi of America, Inc.
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Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
D
One or both of the following DTCs is present in the system:
• DTC 000384 (Optical data bus, disruption - static)
• DTC 03041 (Energy management active - sporadic)
D
Error message in MMI: “Navigation data is invalid” (See TSB 2040579 before performing
update)
Tip: The MMI software version can be found
under Menu >> Setup MMI >> Version Information. The
software version will show the 4-digit software version
number with a “P” or “K” prefix (“P” for Production and
“K” for Service”) (Figure 1).
• Group A complaints: Valid for vehicles with MMI
software below version 0566.
• Group B complaints: Valid for vehicles with MMI
software at or above version 0566 but below 0715.
• Group C complaints: Valid for vehicles with MMI
software at or above version 0715 but below 0814.
• Group D complaints: Valid for vehicles with MMI
software at or above 0814 but below 0942.
Figure 1. Example showing MMI software version
(0566).
Tip: Only apply this bulletin to vehicles if the customer complaint is in the correct group. Applying the update
to vehicles outside of the appropriate group can cause repeat repairs and the warranty claim may be denied.
Note:
This bulletin only applies to vehicles with MMI3G+ Navigation (PR Number “7T6”) with or without Audi connect.
Technical Background
Continual improvements to MMI software provides solutions to issues experienced in the field.
Production Solution
Production vehicles received improved MMI software at the start of Model Year 2017.
© 2016 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
Note:
Review this entire bulletin before proceeding and follow all steps exactly to avoid damage to the MMI components.
If how to proceed is unclear at any time, please contact TAC.
• For model year 2011-2013 Vehicles with MMI3G+, perform steps 1-10 below.
• For model year 2014-2016 Vehicles with MMI3G+, only perform steps 6-10 below
A software update can be performed. In many cases, HD radio may have been disabled as a temporary solution to
the “popping” concern. The HD radio option must be verified and if necessary, reactivated as part of this
procedure.
1. Verify the HD radio is enabled in the MMI by navigating to Radio >> Settings.
• If the HD radio options are present in the MMI menu, proceed directly to Step 6.
• If the HD radio options are not present in the MMI menu, continue with Step 2.
2. Using ODIS, right-click on 56 – Radio in the Control
module list, and select Control Module OBD (Figure
2).
Figure 2. Radio self-diagnosis.
© 2016 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
3. Select Code (Figure 3).
Tip: This option will not be available until ODIS
has completed loading all tasks.
Figure 3. Code radio option.
4. Verify the coding in byte 2 is HEX 07.
• If it is not HEX 07, change the coding to HEX 07.
Apply changes (Figure 4).
Figure 4. Changed radio coding.
5. If the coding had to be changed, perform a 3-finger reset on the MMI system. When the coding is successful,
the HD radio options will show in the Band settings on the MMI.
6. As part of the update, wireless settings and paired devices
will be deleted. All devices will need to be re-paired after
the update, and all wireless settings restored to the
customer’s settings. To access the Wireless network
settings on the MMI (Figure 5), press TEL >> Settings >>
Wireless network connection >> Wireless network
settings. Record all settings so they can be re-entered at
the end of the update.
Figure 5. Wireless network settings.
© 2016 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
7. Update the MMI software following the instructions in TSB 2028141, Generic instructions for updating MMI 3G
/ MMI 3G+ software and navigation data; using the appropriate update media (SD card) for this vehicle:
• MY2012-2015 A6, A7
• MY2011-2016 A8
• MY2015-2016 Q3
Use 8R0 906 961 ES
(For A8 RSE equipped vehicles, the RSE must be updated
sequentially, or only after the front MMI has completed the update.
The update will fail for the rear if the front MMI is still in the Red
Engineering Setup menu)
Use 8R0 906 961 ET
• MY2013-2016 A4, A5, Q5
• MY2012-2015 Q7
(For vehicles equipped with Audi connect, a script patch will need to
be executed after the software update is completed to allow Google
Earth to function properly. See TSB 2044940 “91 MMI3G+ Google
Earth does not load after K0942 MMI software update”)
Note:
The MMI system may remain blank for extended
periods of time during the update. If the screen
remains blank for over 20 minutes, contact TAC.
Note:
Some earlier model year 2012 vehicles, or vehicles
equipped with Bose® sound systems may
experience certain modules that will not update
properly during Step 16 of TSB 2028141. If this
should occur, either choose ‘Cancel’ (Figure 6), or
‘Skip device’ (Figure 7), depending on the type of
error. Do not choose ‘Cancel update’, as this may
cause the software update to fail entirely. After the
update is finished and the summary page is shown,
select ‘Retry’ at the bottom of the list if it is available
to attempt to update the modules again. If ‘Retry’ is
greyed out, then the software update was
successful. Select ‘Continue” to proceed. In some
cases ‘Retry’ may have to be repeated two or three
times to get all modules to update successfully.
© 2016 Audi of America, Inc.
Figure 6. A device requiring a ‘Cancel’ selection.
Page 6 of 9
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Figure 7. A device requiring a ‘Skip device’ selection.
8.
Verify that the software update has been completed
successfully by accessing the logging page (Figure
8). To access this screen, proceed to step 8 in TSB
2028141 and press the lower left softkey. A
successful update will show the date the update was
performed and the software that was installed
(HN+R_US_AU_K0715_X), with ‘OK’ listed on the
right (example 0715 installation). The ‘X’ may be
one of several different numbers. If K0715_X does
not have any rows with ‘OK’, the update must be
retried until it is successful. For the latest P0942
Figure 8. Software update log showing a successful
update, this line would show K0942_X.
software installation.
Tip: If the update must be performed two or
more times due to modules not updating correctly, a
screenshot of the software update log is required
(Figure 9). This should be kept on-hand for warranty
auditing purposes. To take a screenshot, insert an
SD Card into slot 1. For A6/A7/A8/Q7, press and
hold the left and right arrow keys at the same time.
For A4/A5/Q5, press and hold the bottom two
softkeys at the same time. All 4 softkeys will flash
when the screenshot is taken. A screenshot should
Figure 9. Software update log showing 2 failed
be taken of each page in the logging display.
attempts before a successful installation.
9.
Perform the SVM code listed on the MMI update SD card to establish a reference for this vehicle, and add
the test plan to clear DTCs created from the update. If any errors are encountered while the SVM code is
performed, call TAC and attach the diagnostic log showing the error. If the DTC for “Checking Software
Version Management” is active, then the SVM part of the repair was not successful. If this DTC remains after
running the SVM code, contact TAC.
10. Using the recorded Wireless network settings from Step 6, reenter the values to restore the settings to the
customer’s selections. Inform the customer that Wi-Fi and Bluetooth® devices will need to be reconnected to
the vehicle.
© 2016 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
• 110 up to 48/50
Claim Type:
• G10 for CPO Covered Vehicles – Verify Owner
• If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9196
Damage Code:
0039
Labor Operations:
If necessary, code HD radio
9130 2599
20 TU
Update MMI software (All except A8 w/ RSE)
9196 2599
120 TU
Update MMI software (A8 w/ RSE only)
9196 9999
220 TU
If necessary, perform repeat update due to
failure (All except A8 w/ RSE)
9196 2599
60 TU for each
repeat
If necessary, perform repeat update due to
failure (A8 w/ RSE only)
9196 9999
60 TU for each
repeat
GFF – Checking and clearing fault codes
included in existing labor operations
No allowance
0 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Diagnostic Time:
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB # 2030465/10
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
8R0906961ES
MMI 3G+ Software Update (A6, A7, A8, Q3)
1 per dealer
8R0906961ET
MMI 3G+ Software Update (A4, A5, Q5, Q7)
1 per dealer
© 2016 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
• TSB 2028141, Generic instructions for updating MMI 3G / MMI 3G+ software and navigation data.
• TSB 2044940, 91 MMI3G+ Google Earth does not load after K0942 MMI software update.
All parts and service references provided in this TSB (2030465) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2016 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.