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WQL48, WQM49 Takata Front Passenger Air
Bag Inflator Recalls
TO:
SDC EST CEN WST
FROM:
Gary Palanjian
DEPARTMENT: VP - Parts & Service
DATE:
11/06/2014
CATEGORY:
Show in all Categories
Part Numbers:



98279AE00A
98279FE000
98279AG00A
In consideration of the sensitivity and urgency surrounding the Takata air bag inflator
recalls, Subaru of America, Inc. has decided to waive Fixed Freight charges for these
parts. This will be effective immediately.
We currently have inventory available for these repairs. To receive no charge shipping, the
parts should be ordered as follows: enter a VOR order; request ‘Next Day Air’ ship
method. These orders are on a ‘Special Hold’ which means that you will not be charged
freight for these orders. This only applies to the part numbers listed above for the Takata
air bag recalls.
Although we have not experienced a parts shortage, we will cover the expense of a loaner
vehicle if the retailer does not have the part in stock to repair a customer’s vehicle under
these recalls. We will also cover towing if the customer is not comfortable driving the
vehicle in for the repair.
We strongly urge you to ensure that the vehicles are repaired in an expeditious manner.
If necessary, offer extended hours and priority for these appointments. Also, please have
your Service Advisors review the open recall lists on a daily basis. To get a current report
of open recalls use the following link for Care Connect:
https://subarucareconnect.com/DMS/App/Reports/OpenRecallReport.aspx.*
If there are any issues or questions that would hinder a quick resolution to a vehicle
repair, please immediately contact the appropriate Subaru retailer call center: Parts
Information, Claims or Techline.
* After downloading the open recall report, search for the recall code, NOT the recall
description. If you need assistance with your Care Connect username or password, contact
Subaru Care Connect support at 877-273-3783 or [email protected].
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https://www.subarunet.com/home/announcements/viewAnnouncement.do?id=59953
11/10/2014