A91163720425062

Technical Service Bulletin
Audi
91 Audi drive select, cruise control, navigation, Bluetooth, smartphone interface, or voice recognition is
not available
91 16 37 2042506/2 April 14, 2016. Supersedes Technical Service Bulletin Group 91 number 15-25 dated
November 17, 2015 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A3
2015- 2018
All
Not Applicable
A4,Q7, RS
2017 - 2018
All
Not Applicable
A6, A7, TT
2016- 2018
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised title
Revised header data (Added models and model years)
Revised Condition (Added condition and image)
Revised Technical Background (Updated list of functions; added Note)
Revised Service (Completely revised)
1
11/17/2015
Initial publication
The customer complains of one or more of the
following conditions:
•
Audi drive select functions cannot be selected
(Figure 1).
•
Cruise control does not work (in A3, TT, R8, B9, or
Q7 only)
•
Navigation is not activated (Figure 2 and Figure 3).
•
Bluetooth is unavailable.
•
Audi smartphone interface, including CarPlay or
Android Auto, is not available.
•
Voice recognition is unavailable (in all cars except
A3 cabriolet. For A3 cabriolet, see TSB 2038136).
Figure 1. Audi drive select functions unavailable and
greyed-out.
Page 1 of 4
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights arc reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Audi
Figure 2. Navigation not activated message (Original MIB
HM/)
Figure 3. Navigation not activated message (New M/82
HM/)
Technical Background
Audi drive select, cruise control, navigation, Audi smartphone interface, Bluetooth, and voice recognition are
functions controlled by activation keys, which are stored on an AUDI AG backend server, and can be obtained
through the SVM Activations test plan.
The following scenarios can cause the issues listed in the Condition:
•
Replacement of the data bus diagnostic interface (Gateway), J533 (address word 19), without running the SVM
Recovery Activation test plan (automatically added in 19-GFF replacement test plan), or if the test plan fails.
•
Replacement of the information electronics control module 1 (MMI), J794 (address word SF), without running
the SVM Recovery Activation test plan (automatically added in SF-GFF replacement test plan), or if the SVM
Activation test plan fails.
•
Replacement of the complete lock set in the vehicle without running the SVM Activations test plan, or if the test
plan fails.
0
Note: Always run the appropriate GFF Replacement test plan for an ECU when replacing the control unit. Do
no rely on SVM spec/actual or SVM configuration.
Page 2 of 4
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights arc reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Audi
Production Solution
Not applicable.
Service
1.
Enter the Red Engineering Update menu to view the status of all activation keys: Red Engineering Menu »
System » Activation Keys
2.
•
For A3 MIB1: Hold north-west soft key+ BACK button for 5-10 seconds (Press the BACK button first).
•
For AG, A7 MIB2: Hold north-west soft key+ BACK button for 5-10 seconds (Press the BACK button first).
•
For TT, RS, 89, Q7: Hold left NAV toggle UP+ right Media toggle DOWN for 5-1 O seconds (Press NAV
toggle up first).
ACTIVATION KEY DEFINITIONS:
Legal = The activation key is activated in the MMI and
the function should be active. If the function remains
inactive, contact TAC.
Temporarily withdrawn or Temp illegal = This
indicates that the SVM activation test plan was not
completed (Figure 4). This status is normal for all parts
that have been swapped from a different vehicle.
Perform the SVM Activations test plan as indicated
below, under Repair Procedure.
Figure 4. Activation keys showing "Temporarily
withdrawn"
Illegal = This indicates that the activation key currently
stored in the MMI is not for the vehicle in which it is
currently installed. This status is normal for all service
parts. If the part is original, this can be an indication of
a hardware issue. Follow the Repair Procedure below.
Page 3 of 4
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights arc reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Audi
Repair Procedure
1.
In ODIS, run the SVM Activations test plan at
FLASH » START FLASH » SVM Activations
» PERFORM TEST» -2- Obtain existing
activations from server for replacement control
module? (Figure 5).
-===:;;.....---==============:.!!::=:::::=
_, _
.2.
. 3.
Aclivo.te n.ewt~ obtained data/functions?
, J. .
Cancel the itel!il program?
JJ! Note:
A R,,..lme ( 2 -) may only M /Mf!"'mad ii al,...,dy acqwrnd rJalM''-""'IJon• rn Ille
ve/oc/e are oo lonQer Bl'lll/Bb!e (~me9.
Fcm11on descr~1k
Figure 5. Obtain existing activations from server for
replacement control module?
2.
When prompted, select "obtain existing
activations."
3.
If the complaint persists, reset terminal 30 (for
five minutes), then disconnect ODIS, roll the
windows up, and lock the car to allow the
vehicle systems to go to sleep. Allow the
vehicle to sit for at least two minutes before
turning on the ignition.
If the issue cannot be resolved, contact TAC.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
Additional Information
All parts and service references provided in this TSB (2042506) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
Page 4 of 4
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights arc reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.