SSM72908

TOPIx - SSM72908 - Difficulty Subscribing to SiriusXM
Reference
SSM72908
Models
F-PACE / X761
XE / X760
Title
Difficulty Subscribing to SiriusXM
Category
Electrical
Last modified
11-Aug-2016 00:00:00
Symptom
207000 Entertainment Systems
Content
Affected Models and VIN ranges
Page 1 of 1
XE( X760) A942528 to A955890 Equipped with InControl Touch Audio
F-PACE ( X761) A045446 to A065670 Equipped with InControl Touch Audio
Issue
Incomplete vehicle data transfer to SiriusXM creating delays when customers wish to activate the Sirius XM Satellite Radio and
subscribe to the service.
Cause
JLR may not have captured the SiriusXM Electronic Serial Numbers (ESNs) for a number of 17MY XE and F-PACE vehicles fitted with
InControl Touch audio systems. As a result, SiriusXM would not have that information from JLR to facilitate the activation of customer
subscriptions.
Action
Please use SRO 86.99.99. 0.2 hours
Unsold Vehicles
If you have any affected unsold vehicles within the VIN ranges, please use the Google form (link below) to capture the vehicle details
prior to vehicle sale.
Read the SiriusXM ID as below
1. Startup InControl Touch.
2. Select the Satellite radio source.
3. Select channel "0"
4. Read the 8 character XMID off the Touch Screen.
5. (If indoors - you will need to press the "i" information icon ("Letter "i" in a circle") to bring up a pop up which displays the XMID 8
character number.
6. Click or paste the "Google" link below to fill out the vehicle and ESN information and press 'submit' at the bottom of the page.
Once the ESNs are gathered by JLR, this information will be forwarded to SiriusXM to ensure the customer does not face any difficulties
when subscribing to the service
Sold Vehicles
If a customer complains of difficulty subscribing to SiriusXM and the vehicles falls in the VIN ranges below, please
Read the SiriusXM ID as below
1. Startup InControl Touch.
2. Select the Satellite radio source.
3. Select channel "0"
4. Read the 8 character XMID off the Touch Screen.
5. (If indoors - you will need to press the "i" information icon ("Letter "i" in a circle") to bring up a pop up which displays the XMID 8
character number.
6. Click or paste the 'Google' link below to fill out the vehicle and ESN information in the Google spread sheet and press 'submit' at the
bottom of the page
7. Call the dealer support number (800-852-9696 USA or 866-635-0578 CAN ) they will require your Retailer code. You will need to
provide the VIN and ESN, plus the customer's full name, address and phone number.
8. Request SiriusXM activate the 3 months free trial for the sold car.
.
Link to Google Form
https://docs.google.com/a/jaguarlandrover.com/forms/d/e/1FAIpQLSc7WrI_xnNW2lUys4UVN5Dt2l6j2ADxIxSMlrXoSFMrHvE5_g/viewform
http://topix.jaguar.jlrext.com/topix/service/archive/677821/index
9/2/2016