K423NAS1

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TECHNICAL BULLETIN
K423NAS1
29 AUG 2016
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge,
tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on
some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by
'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an
authorized Jaguar service facility to determine whether this bulletin applies to a specific vehicle.
SECTION: 415-01
Service Action: InControl© Touch Pro™ System Resetting
AFFECTED VEHICLE RANGE:
XE (X760)
Model Year:
VIN:
Assembly Plant:
2017
930481-948333
XF (X260)
Model Year:
VIN:
Assembly Plant:
2016-2017
Y00072-Y28524
Solihull
Castle Bromwich
MARKETS:
NAS
CONDITION SUMMARY:
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle
Range which may require an update to the InControl© Touch Pro™ System to address one or more of the
following possible intermittent issues:
• system 'freezes' and restarts;
• loss of favorites;
• navigation destination must be entered more than once; and/or
• mobile phone must be paired more than once.
Action: Retailers are required to HOLD affected new vehicles that are within your control and refrain from
releasing the vehicles for new vehicle sale pending completion of the Service Instruction detailed in this
Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI)
process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS:
No parts required.
SPECIAL TOOLS:
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Jaguar Land Rover-approved diagnostic tool with latest SDD software, Calibration File, and InControl© Touch
Pro™ Software
Jaguar Land Rover-approved Midtronics Battery Power Supply
USB Memory Stick DTSE9G2/32GB
WARRANTY:
NOTE: Check DDW to ensure that a vehicle is affected by this program prior to undertaking any
rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recalls and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting Program Code K423 together with the relevant Option Code from the
table. SRO and parts information is included for information only. The Option Code(s) that allows for the drive in /
drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 August 2018
closure date must be submitted or payment within 30 calendar days of completion of the repair.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
PROGRAM
CODE
OPTION
CODE
DESCRIPTION
SRO
TIME
(HOURS)
PARTS/SUNDRY QTY./VALUE
CODE
K423
B
Configure InControl
Touch Pro
86.98.27 0.50
-
-
K423
C
Configure InControl
Touch Pro
Drive in/drive out
86.98.27 0.50
10.10.10 0.20
-
-
Normal Warranty policies and procedures apply.
SERVICE INSTRUCTION:
CAUTION: Before commencing, make sure that the Touch Screen displays the 'Home' screen with
the ignition ON. If not (leaper displayed or Touch Screen is blank), the vehicle must be: locked; left for
five minutes; unlocked; ignition switched ON; and Touch Screen / RSE screens checked for 'Home'
screen display.
CAUTION: A Jaguar Land Rover-approved Midtronics battery power supply must be connected to
the vehicle battery during diagnosis / module programming.
CAUTION: Ensure all ignition ON/OFF requests are carried out; failure to perform these steps may
cause damage to control modules in the vehicle.
CAUTION: This software update is split into two separate procedures and may require an update
to the GateWay Module (GWM) depending on its software level.
CAUTION: The software transfer process can take some time. The vehicle ignition will turn OFF
during this software transfer (normal expected operation); do not touch the engine START/STOP
button unless instructed to do so.
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NOTE: The Jaguar Land Rover-approved diagnostic tool must be loaded with SDD146.06 v.247
NGI_Phase1.5_001.00.001 (or later).
1. Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.
CAUTION: The USB Memory Stick DTSE9G2/32GB must not have any data stored on it before
starting this software update. The diagnostic tool will transfer a large number of files to the USB
Memory Stick DTSE9G2/32GB; these files will then be transferred to the vehicle.
2. Turn ignition ON (engine not running).
3. Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.
4. Follow the on-screen prompts, allowing the diagnostic tool to read the VIN and identify the vehicle and
initiating the data collect sequence.
5. Select Diagnosis from the Session Type screen.
6. Select the Selected Symptoms tab, and then select the following:
• Electrical - Information and entertainment system - Entertainment system
7. Run and close the Datalogger tool to expose the Extras tab.
8. Select the Extras tab.
9. From the Recommendations tab, select Run to perform the 'Configure existing module - InControl
Touch Pro' option.
10. Follow all on-screen instructions.
• If the GateWay Module software parts status displays 'Software update available', select the green tick
(✓
✓) to continue.
11. Follow all on-screen instructions until prompted to insert the USB Memory Stick DTSE9G2/32GB into the
diagnostic tool.
• Do as instructed and then wait for 40 seconds before proceeding.
12.
NOTE: Make sure the vehicle ignition is ON; if not press, the engine START/STOP button
to turn it ON.
Transfer the USB Memory Stick DTSE9G2/32GB into the vehicle and wait a minimum of 40 seconds before
proceeding on the diagnostic tool.
• If the diagnostic tool exits (indicating the operation has completed successfully), continue to the next
Step.
• If the diagnostic tool indicates an error, select Retry until the operation completes successfully.
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• Once the diagnostic tool exits (indicating the operation has completed successfully),
continue to the next Step.
13. Scroll to the bottom of the Recommendation tab and run the 'Complete vehicle - Clear all stored
diagnostic trouble codes' option.
14. When all tasks are complete, select the Session tab and then select the Close Session option.
15. Disconnect the diagnostic tool and battery power supply from the vehicle and remove the USB Memory
Stick DTSE9G2/32GB from the vehicle.
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