16U32

Michael A. Berardi
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
December 30, 2016
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 16U32
Certain 2017 Model Year F-250 to F-750 F-Super Duty Vehicles Equipped with a 6.7L
Diesel Engine
Engine Oil Pressure Inspection
PROGRAM TERMS
This program will be in effect through December 31, 2017, for new unsold vehicles only, and is not
applicable to sold vehicles.
AFFECTED VEHICLES
Vehicle
Model Year
F-250 – F-550
F-350 – F-550
Assembly Plant
Build Dates
Kentucky
February 3, 2016 through November 30, 2016
2017
May 4, 2016 through December 6, 2016
Ohio
F-650 – F-750
April 18, 2016 through December 6, 2016
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the engine may lack oil pressure at start up after a cold soak due to
concerns with the oil pump. This condition may lead to engine failure at very low mileage.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to
inspect for a lack of engine oil pressure following the technical instructions found in Attachment III.
Do not demonstrate or deliver vehicles that fail inspection. This Dealer Bulletin will be updated the
week of January 16, 2017, when it is expected that parts ordering information and repair instructions
will be available for vehicles that require a repair based on the inspection.
NOTE: Less than 1% of the affected vehicles are expected to require a repair based on the
inspection.
NOTE: To ensure a positive customer delivery experience, dealers are requested to immediately
conduct this procedure on all affected new in-stock vehicles in your inventory. The inspection
procedure is a two-phase operation with an 8 hour wait between phases. Please ensure that
adequate time is allotted to perform this procedure prior to the demonstration or delivery of vehicles
affected.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
 Copyright 2016 Ford Motor Company
ATTACHMENTS
Attachment I:
Attachment II:
Attachment III:
Administrative Information
Labor Allowances
Technical Information
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Michael A. Berardi
 Copyright 2016 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD - Update Prior to Sale 16U32
Certain 2017 Model Year F-250 to F-750 F-Super Duty Vehicles Equipped with a 6.7L Diesel Engine
Engine Oil Pressure Inspection
OASIS ACTIVATION
OASIS will be activated on December 30, 2016.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on December 30,
2016.
SOLD VEHICLES
Repair affected vehicles brought to your dealership that exhibit low oil pressure under the applicable
Ford Bumper-to-Bumper warranty coverage period.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
 For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty
and policy guidelines for related damage claims. No SSSC approval is required for these
vehicles:
o Ford vehicles – 3 years or 36,000 miles
o F-650 / F-750 trucks – 2 years, regardless of miles driven
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
 Copyright 2016 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD - Update Prior to Sale 16U32
Certain 2017 Model Year F-250 to F-750 F-Super Duty Vehicles Equipped with a 6.7L Diesel Engine
Engine Oil Pressure Inspection
CLAIMS PREPARATION AND SUBMISSION
NOTE: Prepare and enter claims using Direct Warranty Entry (DWE) or One Warranty Solution
(OWS).
 DWE: If you enter claims in the ACESII Warranty screen, enter claims using DWE.
o Refer to ACESII Manual for claims preparation and submission information.
 Use code information shown below:
 Program Code (DWE) – 16U32
 Labor Operation – 16U32A or 16U32B (inspection dependent)
 Causal Component – 6019
 Condition Code – 42
 Customer Concern Code – E69
 OWS: Enter claims in Dealer Management Software (DMS). These instructions are only for
dealers that have completed the launch to OWS and, as a result, are no longer able to reach
ACESII online.
o Refer to the OWS Manual for claims preparation and submission information.
 Use code information shown below:
 Claim Type 31 – Field Service Action
 Sub Code (OWS) – 16U32
 Labor Operation – 16U32A or 16U32B (inspection dependent)
 Additional labor and/or parts must be claimed as related damage on a separate repair line
from the FSA.
 PROGRAM TERMS: This program will be in effect through December 31, 2017, for vehicles
within the new bumper-to-bumper warranty coverage period.
 Provision for Locally Obtained Supplies: An allowance is provided for locally obtaining 2
gallons of diesel fuel.
- Program Code: 16U32
- Misc. Expense: OTHER
- Misc. Expense: Claim actual cost up to $8
 Copyright 2016 Ford Motor Company
ATTACHMENT II
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD - Update Prior to Sale 16U32
Certain 2017 Model Year F-250 to F-750 F-Super Duty Vehicles Equipped with a 6.7L Diesel Engine
Engine Oil Pressure Inspection
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
Inspect Engine Oil Pressure – PASS (no service required)
This labor operation closes the program
16U32A
0.4 Hours
Inspect Engine Oil Pressure – FAIL (do not demonstrate or
deliver vehicle)
This labor operation does NOT close the program
16U32B
0.4 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
This Dealer Bulletin will be updated the week of January 16, 2017, when it is expected that parts
ordering information will be available for vehicles that require a repair based on the inspection.
NOTE: Less than 1% of the affected vehicles are expected to require a repair based on the
inspection.
 Copyright 2016 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 6
UPDATE PRIOR TO SALE 16U32
CERTAIN 2017 MODEL YEAR F-250 TO F-750 F-SUPER DUTY VEHICLES
EQUIPPED WITH A 6.7L DIESEL ENGINE — ENGINE OIL PRESSURE INSPECTION
OVERVIEW
In some of the affected vehicles, the engine may lack oil pressure at start up after a cold soak due
to concerns with the oil pump. This condition may lead to engine failure at very low mileage. Before
demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to inspect for a
lack of engine oil pressure following these technical instructions.
Do not demonstrate or deliver vehicles that fail the inspection. This Dealer Bulletin will be updated the
week of January 16, 2017, when it is expected that parts ordering information and repair instructions
will be available for vehicles that require a repair based on this inspection. Less than 1% of the affected
vehicles are expected to require a repair based on this inspection.
NOTE: To ensure a positive customer delivery experience, dealers are requested to immediately conduct 		
				this procedure on all affected new in-stock vehicles in your inventory. The inspection procedure is
				a two-phase operation with an 8 hour wait between phases. Please ensure that adequate time is
				allotted to perform this procedure prior to the demonstration or delivery of vehicles affected.
SERVICE PROCEDURE
NOTE: If the vehicle has been stored in ambient temperatures -18C (0F) or below, allow the vehicle
			 to warm inside the shop before starting this procedure. Otherwise in extremely cold
				temperatures, the Integrated Diagnostic Software (IDS) Desired Idle Speed RPM (RPMDSD)
				control function will not increase the RPM to the level required in step 2.
1. Connect IDS and navigate to the RPMDSD Parameter Identification (PID). See Figures 1 and 2.
			 a. Select Tool Box > Data Logger > Powertrain > Engine.
			 b. Clear all pre-selected Parameter Identification (PID) boxes by pressing the clear button in the 		
				 lower right corner of the screen. See Figure 1.
			 c. Select the RPMDSD PID. Click the check mark. See Figure 2.
1602B
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2016
FIGURE 1
ATTACHMENT III
PAGE 2 OF 6
UPDATE PRIOR TO SALE 16U32
1602I
FIGURE 2
NOTE: It is not necessary to run the vehicle inside the shop once it has been allowed to warm.
2. Select the control function and use the control function buttons to increase engine RPM 2,400 to 2,500
RPM for 30 minutes. See Figure 3.
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FIGURE 3
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CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2016
ATTACHMENT III
PAGE 3 OF 6
UPDATE PRIOR TO SALE 16U32
3. Shut off engine. Allow vehicle to soak for a minimum of 8 hours.
4. After 8 hour soak, connect IDS and select Tool Box > Data Logger > Powertrain > Engine.
5. Clear all pre-selected PID boxes by pressing the clear button in the lower right corner of the screen. 		
See Figure 1.
NOTE: Do not start the engine until the OIL_LOW_SW (MODE) PID and the RPM (RPM) PID are 		
			 displayed in graph form as shown in Figure 5.
6. Select the OIL_LOW_SW (MODE) PID and the RPM (RPM) PID. Click the check mark. See Figure 4.
1602D
FIGURE 4
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CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2016
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ATTACHMENT III
PAGE 4 OF 6
UPDATE PRIOR TO SALE 16U32
7. On the graph screen, select the OIL_LOW_SW PID in the upper LH corner of the screen and then click
the plot format button. See Figure 5.
1602E
FIGURE 5
8. In the OIL_LOW_SW PID dialog box, select the graph button and then click the check mark.			
See Figure 6.
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1602F NUT
FIGURE 6
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CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2016
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ATTACHMENT III
PAGE 5 OF 6
UPDATE PRIOR TO SALE 16U32
9. Once both PIDs are displayed in graph form, start the engine and monitor the OIL_LOW_SW (MODE) 		
PID and the RPM (RPM) PID. Press the data capture button, to record the OIL_LOW_SW PID 		
switching from "Low" to "Not Low". See Figure 7.
1602H
FIGURE 7
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CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2016
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ATTACHMENT III
PAGE 6 OF 6
UPDATE PRIOR TO SALE 16U32
10. View the IDS recording to measure the time it takes the OIL_LOW_SW PID to change from "Low" to
"Not Low". Measurement of the time it takes to change from OIL_LOW_SW to "Not Low" should
begin at approximately 400 RPM. See Figure 8.
- If the time is less than 3.25 seconds, no additional service is required.
- If the time is greater than 3.25 seconds, do not demonstrate or deliver the vehicle. The Dealer
Bulletin will be updated the week of January 16, 2017, when it is expected that parts ordering
information and repair instructions will be available for vehicles that require a repair based on
this inspection.
MEASUREMENT FROM
APPROXIMATELY 400 RPM
TO THE OIL_LOW_SW
SWITCHING TO NOT LOW
1602G
FIGURE 8
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2016
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