16U32-S1

Michael A. Berardi
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
January 23, 2017
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 16U32 – Supplement #1
Certain 2017 Model Year F-250 to F-750 F-Super Duty Vehicles Equipped with a
6.7L Diesel Engine
Engine Oil Pressure Inspection
REF:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 16U32
Dated December 30, 2016
New! REASON FOR THIS SUPPLEMENT
Service Action Update: Service parts and repair instructions are now available to repair vehicles
that fail the engine oil pressure inspection.
Labor Allowances: Claims with labor operation code 16U32B with a repair date of January 28, 2017
and later will no longer be accepted.
PROGRAM TERMS
This program will be in effect through December 31, 2017, for new unsold vehicles only, and is not
applicable to sold vehicles.
AFFECTED VEHICLES
Vehicle
Model Year
F-250 – F-550
F-350 – F-550
F-650 – F-750
2017
Assembly Plant
Build Dates
Kentucky
February 3, 2016 through November 30, 2016
Ohio
May 4, 2016 through December 6, 2016
April 18, 2016 through December 6, 2016
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the engine may lack oil pressure at start up after a cold soak due to
concerns with the oil pump. This condition may lead to engine failure at very low mileage.
New! SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to
inspect for a lack of engine oil pressure and if necessary replace the engine front cover following the
technical instructions found in Attachment III.
NOTE: Less than 1% of the affected vehicles are expected to require engine front cover replacement
based on the inspection.
 Copyright 2017 Ford Motor Company
New! SERVICE ACTION (Continued)
NOTE: To ensure a positive customer delivery experience, dealers are requested to immediately
conduct this procedure on all affected new in-stock vehicles in your inventory. The inspection
procedure is a two-phase operation with an 8 hour wait between phases. Please ensure that
adequate time is allotted to perform this procedure prior to the demonstration or delivery of vehicles
affected.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances
Attachment III:
Technical Information
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Michael A. Berardi
 Copyright 2017 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 16U32 – Supplement #1
Certain 2017 Model Year F-250 to F-750 F-Super Duty Vehicles Equipped with a 6.7L Diesel Engine
Engine Oil Pressure Inspection
OASIS ACTIVATION
OASIS will be activated on December 30, 2016.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on December 30,
2016.
SOLD VEHICLES
Repair affected vehicles brought to your dealership that exhibit low oil pressure under the applicable
Ford Bumper-to-Bumper warranty coverage period.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty
and policy guidelines for related damage claims. No SSSC approval is required for these
vehicles:
o Ford vehicles – 3 years or 36,000 miles
o F-650 / F-750 trucks – 2 years, regardless of miles driven
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
 Copyright 2017 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 16U32 – Supplement #1
Certain 2017 Model Year F-250 to F-750 F-Super Duty Vehicles Equipped with a 6.7L Diesel Engine
Engine Oil Pressure Inspection
New! CLAIMS PREPARATION AND SUBMISSION
NOTE: Prepare and enter claims using Direct Warranty Entry (DWE) or One Warranty Solution
(OWS).
• DWE: If you enter claims in the ACESII Warranty screen, enter claims using DWE.
o Refer to ACESII Manual for claims preparation and submission information.
Use code information shown below:
Program Code (DWE) – 16U32
Labor Operation – 16U32A or 16U32C (inspection dependent)
Causal Component – 6019
Condition Code – 42
Customer Concern Code – E69
• OWS: Enter claims in Dealer Management Software (DMS). These instructions are only for
dealers that have completed the launch to OWS and, as a result, are no longer able to reach
ACESII online.
o Refer to the OWS Manual for claims preparation and submission information.
• Use code information shown below:
Claim Type 31 – Field Service Action
Sub Code (OWS) – 16U32
Labor Operation – 16U32A or 16U32C (inspection dependent)
• Additional labor and/or parts must be claimed as related damage on a separate repair line
from the FSA.
• PROGRAM TERMS: This program will be in effect through December 31, 2017, for new
unsold vehicles only, and is not applicable to sold vehicles.
• Provision for Locally Obtained Supplies: An allowance is provided for locally obtaining 2
gallons of diesel fuel.
- Program Code: 16U32
- Misc. Expense: OTHER
- Misc. Expense: Claim actual cost up to $8
• Provision for Metal Surface Prep Wipes: One container of Metal Surface Prep Wipes (ZC31-B) can be used on approximately 25 vehicles (one wipe per vehicle required). This
provision is for the amount used for one vehicle repair. Submit on the same line as the repair.
- Program Code: 16U32
- Misc. Expense: OTHER
- Misc. Expense: Claim up to $10.00
 Copyright 2017 Ford Motor Company
ATTACHMENT II
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 16U32 – Supplement #1
Certain 2017 Model Year F-250 to F-750 F-Super Duty Vehicles Equipped with a 6.7L Diesel Engine
Engine Oil Pressure Inspection
New! LABOR ALLOWANCES
Description
Labor Operation
Labor Time
Inspect Engine Oil Pressure – PASS (no service required)
This labor operation closes the program
16U32A
0.4 Hours
Engine Front Cover Replacement – FAIL
Includes Engine Oil Pressure Inspection
16U32C
16.7 Hours
New! PARTS REQUIREMENTS / ORDERING INFORMATION
NOTE: Less than 1% of the affected vehicles are expected to require engine front cover replacement
based on the inspection.
SSSC Web Contact Site:
To place an order for the engine front cover, submit a VIN-specific Part Order contact via the SSSC
Web Contact Site.
Part Number
Description
HC3Z-6019-A
Engine Front Cover
Order
Quantity
Claim
Quantity
1
1
The DOR/COR number for this program is 51069.
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
Order the parts below through normal order processing channels:
Order
Quantity
Claim
Quantity
Transmission Oil Cooler Coolant Tube O-rings
(1/package, 2 needed)
2
2
BC3Z-6379-B
Crankshaft Pulley Bolts (4/package, 4 needed)
1
4
BC3Z-6700-A
Front Crankshaft Seal
1
1
BC3Z-6310-A
Front Crankshaft Slinger
1
1
W715618-S437
Torque Converter Nut (4/package, 6 needed)
2
6
N808684-S101
Steering Column Shaft Bolt
1
1
HC3Z-2A572-A
Vacuum Pump Gasket
1
1
W715106-S439
Engine Mount Cross Through Bolt (4/package, 2
needed)
1
2
W718444-S439
Engine Mount Bracket Bolt (4/package, 8 needed)
2
8
Part Number
Description
HC3Z-8527-B
 Copyright 2017 Ford Motor Company
ATTACHMENT II
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 16U32 – Supplement #1
Certain 2017 Model Year F-250 to F-750 F-Super Duty Vehicles Equipped with a 6.7L Diesel Engine
Engine Oil Pressure Inspection
New! PARTS REQUIREMENTS / ORDERING INFORMATION (Continued)
Order the parts below through normal order processing channels (Continued):
Order
Quantity
Claim
Quantity
Upper Intake Manifold Gasket (2/package, 2 needed)
1
2
BC3Z-9439-A
Upper Intake Manifold Gasket
1
1
BC3Z-9439-B
Upper Intake Manifold Gasket
1
1
W716088-S900
Turbo Coolant Outlet Tube Bolt (2/package, 1 needed)
1
1
BC3Z-6587-A
Turbo Mounting Gasket
1
1
W714639-S439
Turbo Mounting Bolt (1/package, 4 needed)
4
4
BC3Z-6N640-A
Exhaust Manifold to Turbo Inlet Pipe Gasket
(2/package, 2 needed)
1
2
W711402-S900
Exhaust Manifold to Turbo Inlet Pipe Nut (1/package, 6
needed)
6
6
BC3Z-8287-A
Turbo Inlet Pipe to Turbo Clamp (1/package, 2 needed)
2
2
FC3Z-8287-A
Turbo Outlet Pipe to Turbo Clamp
1
1
W718005-S900
Turbo Outlet Pipe to Exhaust Bolt (2/package, 2
needed)
1
2
W520112-S442
Turbo Outlet Pipe Mount Nut (4/package, 2 needed)
1
2
W709771-S440
Transmission Mount Nut (1/package, 2 needed)
1
2
DC3Z-6710-A
Upper Oil Pan to Block Gasket (2/package, 2 needed)
1
2
DC3Z-6710-B
Upper Oil Pan to Block Gasket
1
1
DC3Z-6L621-A
Upper Oil Pan to Oil Cooler Gasket
1
1
DC3Z-6L621-C
Upper Oil Pan to Oil Cooler Gasket
1
1
DC3Z-6L621-B
Upper Oil Pan to Oil Cooler Gasket
1
1
BC3Z-6840-A
Upper Oil Pan to Oil Filter Adapter Gasket
1
1
DS7Z-19B596-A
A/C Line O-ring (1/package, 2 needed)
2
2
BC3Z-6731-B
Oil Filter
1
1
XO-10W30-QSD
SAE 10W-30 Super Duty Diesel Motor Oil
13 quarts
13 quarts
VC-3-B
Orange Concentrated Antifreeze/Coolant
1
1
XT-10-QLVC
Mercon LV Automatic Transmission Fluid
3 quarts
3 quarts
TA-357
High Performance Engine RTV Silicone
1
1
Part Number
Description
BC3Z-9439-C
 Copyright 2017 Ford Motor Company
ATTACHMENT II
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 16U32 – Supplement #1
Certain 2017 Model Year F-250 to F-750 F-Super Duty Vehicles Equipped with a 6.7L Diesel Engine
Engine Oil Pressure Inspection
New! PARTS REQUIREMENTS / ORDERING INFORMATION (Continued)
Order the parts below through normal order processing channels (Continued):
Order
Quantity
Claim
Quantity
Silicone Gasket Remover
1
1
PM-4-A
Metal Brake Parts Cleaner
1
1
XL-5-A
Multi-Purpose Grease Spray
1
1
TA-25-B
Threadlock Sealer (To be used for body bolts)
1
1
ZC-31-B
Metal Surface Prep Wipes (25/package, 1 needed)
1
Claim as
Misc.
OTHER
Part Number
Description
ZC-30-A
To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2017 Ford Motor Company
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