K421NAS1

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TECHNICAL BULLETIN
K421NAS1
25 OCT 2016
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and
equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you
are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar service facility to
determine whether this bulletin applies to a specific vehicle.
SECTION: 204-02
Service Action: Rear Spring Creak
AFFECTED VEHICLE RANGE:
F-PACE (X761)
Model Year:
VIN:
Assembly Plant:
2017
045119-075852
Solihull
MARKETS:
NAS
CONDITION SUMMARY:
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where a
'creak' and/or 'knock' noise, generated by contact between the rear suspension coil spring and the body, may be
evident from the rear of the vehicle while driving.
Action: Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the Service Instruction detailed in this Technical Bulletin. Unsold
vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed
prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS:
NOTE: Order only the expected percentage demand of parts identified.
DESCRIPTION
PART No./SUNDRY
CODE
QTY./VALUE*
EXPECTED % of VEHICLES REQUIRING
PARTS
Rear Spring Creak
Kit
T4A2013
1
100
Etch Primer
ZZZ001
$10.15 (CAD); $7.75
(USD)
100
* - an allowance has been provided to cover the cost of the locally sourced etch primer.
SPECIAL TOOLS:
Refer to Workshop Manual/Service Instruction for any required special tools
WARRANTY:
NOTE: Check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework
action.
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At the time of confirming a booking for vehicle repair, ensure that all outstanding Recalls and Service Actions are identified
to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code K421 together with the relevant Option Code from the table.
SRO and parts information is included for information only. The Option Code(s) that allows for the drive in / drive out
allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 October 2018 closure date
must be submitted or payment within 30 calendar days of completion of the repair.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be
taken as guidance only. Refer to TOPIx to obtain the latest repair time.
PROGRAM
CODE
OPTION
CODE
K421
B
K421
DESCRIPTION
SRO
TIME
(HOURS)
PARTS/SUNDRY
CODE
QTY./VALUE*
Renew isolator
set
64.20.02.99 0.70
T4A2013
ZZZ001
1
$10.15 (CAD); $7.75
(USD)
Renew isolator
set
64.20.02.99 0.70
T4A2013
ZZZ001
-
1
$10.15 (CAD); $7.75
(USD)
-
C
10.10.10
0.20
Drive in/drive
out
* - an allowance has been provided to cover the cost of the locally sourced etch primer.
Workshop Procedure
CAUTION: Nuts and bolts must be tightened with vehicle at normal ride height.
1.
CAUTION: Make sure to support the vehicle
with axle stands.
Remove the rear left wheel (see TOPIx Workshop
Manual section 204-04: Wheels and Tires).
2. Using a suitable transmission jack, support the rear
suspension.
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3. Using a suitable tool, compress the spring.
4. Remove and discard the stabilizer bar link nut.
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5. Remove and discard the rear shock absorber nut and
bolt.
6. Remove and discard the rear tie-rod outer nut and bolt.
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7. Remove and discard the rear lower arm nut and bolt.
8. Note the orientation of the coil spring isolator on the
rear lower arm.
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9. Lower the transmission jack to allow the rear lower arm to articulate (1) and remove (2) the rear coil spring.
10. Apply etch primer to the upper mount in the area shown.
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11. Apply etch primer to the lower mount in the area shown.
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12. Remove and discard the upper and lower coil spring isolators.
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13.
CAUTION: Make sure the upper and lower coil spring isolators are fitted in the correct orientation.
Install the new upper and lower coil spring isolators.
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14.
WARNING: Make sure the rear coil spring is correctly located.
Install the rear coil spring (1) and use the transmission jack to support and raise (2) the rear lower arm.
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15.
WARNING: Make sure the rear coil spring is
correctly located.
Make sure the lower rear coil spring isolator is engaged
correctly on the rear lower arm.
16. Using the transmission jack, raise the rear suspension.
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17. Install the new rear lower arm nut and bolt.
• Stage one - Torque: 110 Nm
• Stage two - Turn: 60°
18. Install a new tie-rod nut and bolt.
• Stage one - Torque: 60 Nm
• Stage two - Turn: 60°
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19. Install a new rear shock absorber nut and bolt.
• Torque: 170 Nm
20. Install the new stabilizer bar link nut.
• Stage one - Torque: 40 Nm
• Stage two - Turn: 45°
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21. Remove the tool used to compress the spring.
22. Lower and remove the transmission jack.
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23.
WARNING: Apply a small amount of grease
to the bore and spigot areas of the wheel before
installation. Make sure the grease does not come
into contact with the braking components and the
wheel stud threads. Failure to follow these
instructions may result in personal injury.
Install the left rear wheel.
• Stage one - Torque: 4 Nm
• Stage two - Torque: 70 Nm
• Stage three - Torque: 133 Nm
24. Repeat the procedure for the rear right suspension.
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