F10_DEALER LETTE

TOYOTA
Toyota Motor Sales, USA, Inc.
19001 South Western Avenue
Torrance, CA 90501
(310) 468-4000
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
Subject:
2007 – Certain 2014 Model Year Tundra
Spare Tire Carrier Instructions Update
Purpose
Toyota is providing enhanced instructions for the use and reinstallation of the spare tire.
Action
Owners of vehicles covered by this mailing will receive a notification letter along with a plastic sheet to insert into their
tool bag, or a new tool bag which has detailed instructions, showing the correct use and reinstallation of the spare tire.
Covered Vehicles
There are approximately 839,000 2007 – 2014 Tundra vehicles covered by this mailing.
Model Name
Model Year
Production Period
Tundra
2007 to Certain 2014
Late October, 2006 through Late March, 2014
Owner Letter Mailing Date
Toyota will begin to notify owners of 2007 – 2011 model year Tundra vehicles in late September, 2015. This owner
letter will include a plastic sheet that the owner will be asked to insert into their spare tire tool bag. A sample of the
owner notification letter has been included for your reference.
Toyota will begin to notify owners of 2012 – 2014 model year Tundra vehicles in December, 2015. This owner letter
will include a new tool bag which has detailed instructions that the owner will be asked to place in their vehicle. This
dealer letter will be updated with a sample of the owner notification letter prior to starting this owner notification.
Toyota makes significant effort to obtain current customer name and address information from each state through
industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was
sold prior to this announcement, it is the dealership’s responsibility to forward the owner letter to the customer who
purchased the vehicle.
Other Procedures
For customer vehicles, no action is required by the dealer. If a customer requires assistance with the sheet or tool
bag, please have them contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday,
5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific Time. .
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please do not
provide this number to customers. Please provide this contact to only media associates.)
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter. Please
welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a
consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371).
© 2015 Toyota Motor Sales, USA
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Please review this entire package with your Service and Parts staff to familiarize them with this program.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
© 2015 Toyota Motor Sales, USA