FRONTWIPERSYSTEM

FRONT WIPER SYSTEM WORKSHEET:
2007 & 2011 Outlander, 2011 & 2013-15 Outlander Sport
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l oate:
1) Vehicle Information .
Model / Year
VIN
Mileage
Date Sold
Take a picture of the VIN label on the B pillar.
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UPLOAD PHOTO TO PRC
2) Check the service history of the vehicle and verify there have been NO repairs made to the wiper
system.ONLY vehicles with no prior wiper system repairs are eligible for this study.
Confirm proper operation of the front wiper PRIOR to continuing with this worksheet.
3) If the vehicle is 2011 - 2015 Outlander Sport, look up the V IN on the Warranty Superscreen to
verify whether this vehicle is involved in SR-16-010, W indshield Wiper Motor - Safety Recall
Campaign.
NOTE: Completing this procedure will also complete SR-16-010.
Check the appropriate box below, then continue with this procedure.
Part of SR-16-010
Not part of SR-16-010
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4) Inspect for gaps between the Deck Garnish and glass.
a) Take a picture of the whole Deck Garnish.
UPLOAD PHOTO TO PRC
b) Take a picture of the Deck Garn ish End (Driver side).
Divide the picture in 3 parts as shown below: Inside, Center, Outside.
UPLOAD PHOTO TO PRC
UPLOAD PHOTO TO PRC
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UPLOAD PHOTO TO PRC
c) Measure gap between Deck Garnish and Glass at 10 cm intervals, starting at "G," as shown
below.
EXAMPLE of
Measuring Method
Measuring Points (7 points)
Check the appropriate boxes below based on your measurements.
Measuring point
A
B
C
D
E
F
G
Omm-0.5mm
0.5 mm - 1.5 mm
1.5 mm or more
d) If there is a big gap (1.5 mm or more), take a picture and record the position of each one by
writing with permanent marker on the Deck Garnish .
EXAMPLE OF RECORDING
POSITION OF BIG GAP
Measure Gap
_D_e_c_k_G-am-is-h---.)_ __
_ w_in_d_sh_ie_ld_ _ _
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_.!
+___ _
t
UPLOAD PHOTO(S) TO PRC
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5) Remove the Deck Garnish and take a picture of the Wiper Motor and Linkage.
NOTE: Be sure to take the following pictures (steps 5 - 10) BEFORE cleaning any components.
UPLOAD PHOTO TO PRC
6) Verify that the W iper Motor electrical connector is fully seated and locked. Check the appropriate
box below.
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7) Remove the connector, then remove the W iper Motor and Linkage.
a) Take a picture of the Deck, including bottom edge of Glass (both RH and LH sides).
UPLOAD PHOTO TO PRC
UPLOAD PHOTO TO PRC
RH Side
LH Side
NOTE: If there is a lot of debris or dust in the Deck, take the picture before cleaning.
If there is evidence of water collected in the Deck, be sure to include in the picture
(for example, showing corrosion on the Deck panel).
b) Inspect and take pictures of the drain outlets in the Deck (both RH and LH sides).
UPLOAD PHOTO TO PRC
UPLOAD PHOTO TO PRC
RH Side
LH Side
8) Inspect and take pictures of the Pad and Hooks on Deck Garnish (driver side).
If a hook is broken or the pad is peeling off, take a picture(s) showing all areas of any damage.
UPLOAD PHOTO TO PRC
UPLOAD PHOTO TO PRC
RH Side
LH Side
9) Inspect and take a picture of the connector on body side.
a) Inspect connector terminals for corrosion , then check appropriate box below.
Corrosion
No Corrosion
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b) If terminals show corrosion , include a picture of the corrosion , then call Techline and open a
Techline case.
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UPLOAD PHOTO TO PRC
10) Inspect and take pictures of Rubber Boot (both end and lip).
UPLOAD PHOTO TO PRC
UPLOAD PHOTO TO PRC
Boot End
Boot Lip
a) Inspect for damage to the boots, then check appropriate box below.
Damage
No Damage
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b) If Rubber Boot is damaged, include picture of damaged boot.
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UPLOAD PHOTO TO PRC
NOTE: If a gap exists in the damaged boot, water can enter inside the boot.
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11) Cleaning.
If there is dust or debris on the edge of the glass, clean before assembly of Deck Garnish .
EXAMPLE of Dust on Glass Edge
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12) Replace W iper Motor and Linkage and Deck Garnish (LH and RH) with new parts following
Service Manual procedures. Be sure to transfer original hood weatherstrip onto the new parts.
Outlander (2007 / 2011)
PART NUMBER
8250A809
8251A031
MF243623
7405A435
7405A436
MR777365
PART DESCRIPTION
Motor Assy, Windshield Wiper
Link Assy, Windshield W iper
Bolt, Washer Assembled , 6x14
Garnish Assv, Fr Deck, LH
Garnish Assv, Fr Deck, RH
Clip, Air Inlet Grille
Outlander Sport (2011 , 201 3-15)
PART NUMBER
MW400223 (SR-16-010)
8251A058
MF243623
7405A435
7405A436
MR777365
PART DESCRIPTION
Motor Assv, Windshield Wiper*
Link Assy, Windshield Wiper
Bolt, Washer Assembled, 6x14
Garnish Assy, Fr Deck, LH
Garnish Assy, Fr Deck, RH
Clio, Air Inlet Grille
*NOTE: If vehicle is also part of SR-16-010, replace wiper motor with P/N MW400223
instead of P/N 8250A809.
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13) Reinstall wiper arm and blade assembly as shown.
14) Package all old parts together, preferably in one large box, for shipment to MMNA.
NOTE: If a larger box is not available, 2 boxes securely taped together is acceptable.
Use adequate protective packing material (see below for example of this method).
Ship old parts to:
Mitsubishi Motors North America, Inc.
6400 Katella Avenue
Cypress, CA 90630
Attention: Product Support
Include in the shipment:
a) A printed copy of this completed file (with all information filled in).
b) A printed copy of the Repair Order.
NOTE: Be sure to send the entire Wiper Motor and Linkage assembly.
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EXAMPLE of Packaging Multiple Boxes Together for Parts Shipment
(ONLY if one larQer box is not available)
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15) Upload files to PRC:
a) Save an electronic copy of this completed file, naming it with your dealer code, and the last
8 digits of the vehicle's VIN .
b) Upload this electronic copy, and all the photos, to the PRC.
WARRANTY INFORMATION
Use the following labor operation codes as detailed below.
Outlander, Outlander Sport (Not part of SR-16-010)
Submit as a normal Warranty claim:
Labor Operation Code
Description
5181PS01
Replace W indshield Wiper Motor,
Deck Garnish (LH & RH ), and
Wioer Link Assemblv
Time Allowance*
1.0 hrs
Outlander Sport: Part of SR-16-01 O
If vehicle is involved in Safety Recall SR-16-010, the Campaign Operation Code from SR-16-010
PLUS the Labor Operation Code below must BOTH be entered after completing this Worksheet.
Follow instructions in Recall bulletin SR-16-010, Recall Claim Information section, to enter the proper
Campaign Operation Code.
Submit as a normal Warranty claim:
Model Year
Labor Operation Code
Description
2011 ,
2013-15
5181PS02
Replace Deck Garnish (LH
& RH ), and Wiper Link
Assembly
Time Allowance*
0.4 hrs
Submit as a Recall claim ·
Model Year
Campaign Operation Code
Description
2011
2013-15
C161 1Z01 (follow SR-1 6-010)
C1612Z01 (follow SR-1 6-010)
Replace Windshield W iper
Motor
* Time includes packaging old parts and uploading files and photos to PRC .
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Time Allowance*
0.6
0.6
CHECK LIST
Check the boxes below to verify all steps have been performed in this worksheet.
STEP
PROCEDURE
DONE?
1
Vehicle information
2
Confirm wiper operation
3
Check if vehicle involved in SR-16-010
4
Inspect for gaps between Deck Garnish and glass
4a
Picture of whole Deck Garnish
4b
Pictures of 3 parts of Driver Side Deck Garnish
4c
Measure gap at intervals, (A through G), check boxes by
4d
Take picture(s) of big gaps (1.5 mm and over), if applicable
5
Remove Deck Garnish, take picture of W iper Motor & Linkage
6
Confirm W iper Motor connector positive connection
7
Remove connector and Wiper Motor & Linkage
7a
Picture of Deck (RH and LH) (include debris/dust and/or corrosion, if applicable)
7b
Inspect, take pictures of drain outlets in Deck (RH and LH)
9
Inspect, take pictures of Pad & Hooks on Deck Garnish, incl. damage
(RH and LH)
Inspect Connector
9a
Inspect for corrosion, take picture, check box for Corrosion/No Corrosion
9b
If Connector has corrosion, take picture, open Techline case
10
Inspect, take pictures of Rubber Boot (end and lip)
10a
Check box for Boot Damage/No Damage
10b
If Boot is damaged, take picture
11
Clean edge of glass (before assembly of Deck Garnish)
12
Replace parts (Note different wiper motor for SR-16-0 10 vehicles)
13
Reinstall wiper arm and blade assembly
14
Package old parts, ship to MMNA
14a
Include printed copy of completed Worksheet
14b
Include printed copy of Repair Order
15
Upload all files to PRC
15a
Save electronic copy of this file
15b
Upload electronic copy and all photos to PRC
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Warranty Information: Enter correct codes, includ ing SR-16-010, if applicable
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