PILOT RR SUSPENS
Service Bulletin Details
Public Details for: PILOT RR SUSPENS
"dealer message - american honda (ahm) is investigating certain 2016pilots with a customer complaint of a noise coming from the rear suspension when going over a bump. The noise can be described as rattling or clunking. To fully understand
Models from 2014
2014 HONDA PILOT |
Models from 2013
2013 HONDA PILOT |
INTERACTIVE NETWORK View Message Sent on 09 From Parts and Service Division Subject Request for Parts: 2016 Pilot RR Suspension Noise - Loose RR Stabilizer Link Nut 28 2015 Expires on 10 12 2015 PRIORITY/ACTION REQUIRED To: From: RE: All Honda Service Managers/Advisors Technical Research & Support Group Request for Parts: 2016 Pilot Rear Suspension Noise from Loose Rear Stabilizer Link Nut This message is solely directed to Honda dealership personnel; please handle accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Advisors. Background American Honda (AHM) is investigating certain 2016Pilots with a customer complaint of a noise coming from the rear suspension when going over a bump. The noise can be described as rattling or clunking. To fully understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. First time complaint only. 2. Must be able to duplicate the noise. 3. No previous repairs relating to the rear suspension. 4. Must diagnose one or more loose nuts on the rear stabilizer arm link (upper or lower nut) as the source of the rattling or clunking noise. Action Required If you have or know of such a vehicle, please call the Technical Research & Support (TRS) Group at 800-880-1072. TRS will need to record certain vehicle information and provide you with further instructions. Thank you. American Honda Motor Co., Inc. Page 1 of 1