SSM 72268

Special Service Message
NOTE: A Special Service Message is a formal communication issued by Land Rover and carries
the same importance of a Technical Service Bulletin. An SSM is a quick method of
communicating "Need To Know" information to the technical service community. SSM's may
be issued in advance of a technical bulletin or may be the only communication on a given
topic. All information contained in Land Rover technical communications are intended for
use by trained, professional technicians with the knowledge, tools, and equipment required
to complete the procedure correctly and safely. It informs the Technicians of conditions that
may occur on some vehicles, or provides information that could assist in correct vehicle and
diagnostic service.
SSM 72268 - `Connection Error` using the Incontrol Touch Map Updater
tool
Models : LC - Discovery Sport
Engineer Kyser Jamie
Name :
Last 0 8 - 0 5 - 2 0 1 5 0 8 : 3 3 : 5 3
Modified :
Category : Diagnostic Software/Hardware
Symptom : 000101 Diagnostic Concerns
Content : I s s u e
Reports have been received of users being unable to
activate a Secure Digital (SD) card, as they experience a
'Connection Error' when using the InControl Touch map
updater tool on Symptom Driven Diagnostic (SDD).
Cause
The SDD machine has not been able to communicate to
the server dedicated for the InControl Touch map
updater tool.
Action
1. Make sure the following sites are entered as
trusted sites:
http://*.naviextras.com/
https://*.naviextras.com/
These are to be entered as trusted sites in the following
location on all SDD machines:
Control Panel > Internet Options > Security > Trusted
Sites > Sites > Websites.
2. Make sure the sites are also added to your firewall
and antivirus exceptions list.
NOTE: This will require administrator access to your
hardware or software firewalls and antivirus, therefore
you may need to contact your IT representative.
Jaguar Land Rover Limited 2000 - 2015 (Rel. 2617)