Q495NAS1

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TECHNICAL BULLETIN
Q495NAS1
26 AUG 2015
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge,
tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on
some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by
'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an
authorized Land Rover service facility to determine whether this bulletin applies to a specific vehicle.
SECTION: 415-01
Service Action: New InControl Touch
AFFECTED VEHICLE RANGE:
Discovery Sport (LC)
Model Year:
2015-2016
VIN:
501001-549571
Manufacturing Plant: Halewood
MARKETS:
NAS
CONDITION SUMMARY:
Situation: A limited number of 2015-2016 model year Discovery Sport (L550) vehicles may experience one or
more of the following issues:
• Touch Screen is blank;
• Poor Navigation system functionality;
• Unable to tune HD® Radio substations;
• Audio system defaults to 'ON' upon engine start-up, even if 'OFF' on engine shutdown;
and/or
• SDARS does not retain station presets.
Action: Retailers are required to HOLD only affected new vehicles that are within your control and refrain
from releasing the vehicles for new vehicle sale pending completion of the Service Instruction detailed in this
Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI)
process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS:
No parts required.
SPECIAL TOOLS:
NOTE: this document is an 'Active Bulletin' that will display a functional programming shortcut if
accessed within a diagnostic session using SDD.
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• SDD with latest SDD-DVD and Calibration File
• Jaguar Land Rover-approved Midtronics Battery Power Supply
WARRANTY:
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any
rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recalls and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting Program Code 'Q495' together with the relevant Option Code from
the table. SRO and parts information is included for information only. The Option Code(s) that allows for the drive
in / drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone
to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 21 July 2017 closure
date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
DESCRIPTION
SRO
TIME
(HOURS)
PARTS/SUNDRY QTY./VALUE
CODE
Q495
B
Configure audio head
unit - Low line
86.90.37 0.70
-
-
Q495
C
Configure audio head
unit - Low line
Drive in/drive out
86.90.37 0.70
02.02.02 0.20
-
-
Normal Warranty policies and procedures apply.
SERVICE INSTRUCTION:
CAUTION: a Jaguar Land Rover-approved Midtronics battery power supply must be connected to
the vehicle battery during SDD diagnosis/module programming.
CAUTION: ensure all ignition 'ON'/ignition 'OFF' requests are carried out; failure to perform these
steps may cause damage to control modules in the vehicle.
NOTE: SDD must be loaded with DVD142.05 v.214 or later.
1. Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.
2. Turn ignition 'ON' (engine not running).
3. Connect the Symptom Driven Diagnostics (SDD) system to the vehicle and begin a new session.
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4. Follow the on-screen prompts, allowing SDD to read the VIN and identify the vehicle and initiating the data
collect sequence.
5. Select 'Diagnosis' from the Session Type screen.
6. Select the 'Selected Symptoms' tab, and then select the following:
• Electrical - Information and entertainment system – Entertainment system
7. Read and close any publication from the list of recommended candidates to expose the 'Extras' tab.
8. Select the 'Extras' tab.
9. From the Recommendations tab, select Run to perform the 'Configure existing module - Audio head unit Low line' option.
10. Follow all on-screen instructions to complete this task, ensuring all DTCs are cleared.
11. Exit the current session.
12. Disconnect the SDD and the battery power supply from the vehicle.
http://topix.landrover.jlrint.com/topix/service/procedure/568313/ODYSSEY_FSA/G18986... 8/27/2015