SSM72793

Special Service Message
NOTE: A Special Service Message is a formal communication issued by Land Rover and carries the
same importance of a Technical Service Bulletin. An SSM is a quick method of communicating
"Need To Know" information to the technical service community. SSM's may be issued in advance
of a technical bulletin or may be the only communication on a given topic. All information
contained in Land Rover technical communications are intended for use by trained, professional
technicians with the knowledge, tools, and equipment required to complete the procedure
correctly and safely. It informs the Technicians of conditions that may occur on some vehicles, or
provides information that could assist in correct vehicle and diagnostic service.
SSM 72793 - InControl Touch Touchscreen diagnostics
Models : LC - Discovery Sport
LG - Range Rover (All New) L405
LR - All New Discovery
LV - Evoque
LV - Evoque - Brazil
LW - Range Rover Sport - L494
Engineer :Keith Waller
Date Last 29-03-2017 14:16:21
Updated :
Content :
Models
Discovery Sport 15MY
Range Rover Evoque 16MY
Range Rover Sport 17MY
Range Rover 17MY
All New Discovery 17MY
Issue
Touchscreen diagnostics and DTC B14AD-96 is flagged
Cause
Issue with LED algorithm raising the DTC without an actual issue with the
component.
Action
Check and confirm that DTC B14AD-96 96 Front Display Screen (Component internal failure - Multi-function display internal failure).
Using the manufacturer approved diagnostic system, clear the DTCs and
retest.
If the fault persists, install a new multi-function display.
If there are other DTC’s reported from the display (eg. no backlight, low
brightness, etc) Follow the recommendations as described by SDD/
Pathfinder.
If there are no DTC’s reported after the clear, Do not replace the display as
the DTC B14AD-96 has been flagged in error.
Version : 3
Jaguar Land Rover Limited 2000 - 2017 (Rel. 2640)