V661602_2027119
Service Bulletin Details
Public Details for: V661602_2027119
Update "conditions not covered by warranty" section, remove oxydation wording, insert anodized wording, and update model year and model applicability.
Models from 2016
Models from 2015
Models from 2014
Models from 2013
Technical Bulletin Model(s) Year Eng. Code Trans. Code VIN Range From VIN Range To 2013-2016 All All All All All Except Routan Condition 66 16 02 April 6, 2016 2027119 Supersedes T.B. V661502 dated March 11, 2015 to include additional model year applicability and include updated information. Damage on External Chrome or Aluminum Surfaces Customer statement: Complaints on external chrome/aluminum surfaces (for example trim, protective strips, etc.): • bubbles • flaking-off • cracks Technical Background The surfaces of chrome parts can get damaged in the production process or by external influences. Production Solution Not applicable. Page 1 of 7 © 2016 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Service Conditions Covered by Warranty Illustrations of components with complaints on the chrome coating: Damage type Possible cause Measure Warranty Bubbles Surface defect in production (no external impact). Parts replacement Yes Page 2 of7 © 2016 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Flaking-off Surface defect in production (no external impact). Parts replacement Yes Cracks Surface/material defect in production (no external impact). Parts replacement Yes {I) Tip: If parts are replaced according to the repair manual, the following points must be observed: • Do not bend the components as this can lead to tiny cracks in the surface. Conditions Not Covered by Warranty Complaints on external chrome/aluminum surfaces (for example trim, protective strips, etc.): • marks (brown) • stone chips • rust film • hairline cracks in the surface Page 3 of7 © 2016 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin The surfaces of chrome and anodized aluminum parts can get damaged by: • external influences • improper cleaning • improper cleaning products. Damage type Possible cause Measure Warranty Brown marks External impact through road salt Polish / parts replacement No Page 4 of7 © 2016 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Stone chips Damage through external impact Parts replacement No Clean/polish No Illustrations of components with complaints on the anodized aluminum: Damage type Possible cause Measure Warranty Hairline cracks in the anodized coat External impact through possible bending of the components during the installation in service Parts replacement No Page 5 of7 © 2016 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Warranty Information only. Required Parts and Tools Not applicable. Additional Information Cleaning/polishing recommendation: • Do not use any alkaline, acidic or abrasive cleaners, as they can damage the surfaces of the components (particularly anodized aluminum). • Before the treatment the components must be clean and dry. • Commercially available wax-containing chrome/ aluminum polish can be used. • Observe the instructions of the cleaners. When washing the car alkaline cleaners are often used. As they are sometimes highly concentrated, they must be completely rinsed off with water. Dry the surfaces with a soft cloth. This is particularly important on hot days, as the water quickly evaporates, leaving cleaner residues. Avoid direct sunlight when cleaning the car. Particularly in winter dirt and salt must be quickly removed. Observe the following instruction from the owner's manual: • Dampen a clean, soft cloth with water and clean the surfaces with it. • If the surfaces are very dirty, use solvent-free care products. • Use a dry, soft cloth to clean and polish chrome and aluminum parts. Page 6 of7 © 2016 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin To prevent the chrome and aluminum parts from future damage: • Do not clean or polish chrome and aluminum parts in direct sunlight. • Do not clean or polish chrome and aluminum parts in a dusty or sandy environment. • Do not use any care product which contains abrasives. • Do not use insect or kitchen sponges or similar. • Do not polish dirty surfaces. • Do not use solvent-containing cleaners. • Do not use hard wax. All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Page 7 of7 © 2016 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.