2015-047
Service Bulletin Details
Public Details for: 2015-047
This communication is the closure of a previous request from vwoa product support to vw profi dealers to investigate any complaints of water leaks from sunroof drain tubes.
Monthly Updates Date: April 27, 2016 Product Support - VWoA VW PROFI Program ProFI Program Updates Contents 1 I 1. Inbound Requests - Overview Pg. 2 2. Outbound Requests - New/Open Pg. 3 3. Outbound Requests - Closed Pg.4 Product Support Monthly Updates Date: April 27, 2016 Product Support - VWoA VW PROFI Program 1. Inbound Requests - Overview Inbound requests year-to-date overview April April 2015 2016 Cases Received 15 Inbound Requests Received YTD Cases Received 9 16 15 14 Cases Closed 14 Cases Closed 9 13 12. 11 Cases with Known Issues 13 Cases with Known Issues 10 9 B 8 7 New Unknown Issues 6 New Unknown Issues 1 5 4 3 2 2. Average Time to Close 6 days 1 1111 0 21Product Support Apr 2015 • Cases Received Apr 2016 • Cases Closed • Known Is sues • New Issues Average Time to Close 19 days Monthly Updates Date: April 27, 2016 Product Support - VWoA VW PROFI Program 2. Outbound Requests - New/Open Topic ID New/Open outbound requests There are no outbound requests currently open. 31Product Support Opened Weeks Open Monthly Updates Date: April 27, 2016 Product Support - VWoA VW PROFI Program 3. Outbound Requests - Closed Topic ID Outbound requests closed within the last month 2015-047 Golf SportWagen Sunroof Drain Tube (VIN-4-A-PIN) Model Year: 2015-2016 Carline(s): GolfSportWagen See outbound request form attached for details. This topic is now closed as an outbound request and we are no longer requesting any further actions. We have collected all of the information we need for this concern. We greatly appreciate your support with this topic. 41Product Support Closed Weeks Open 4/12/2016 22 Monthly Updates Date: April 27, 2016 Product Support - VWoA VW PROFI Program 3. Outbound Requests - Closed Topic ID Outbound requests closed within the last month 2015-049 GolfFront Window Regulator (VIN-4-A-PIN) Model Year: 2015-2016 Carline(s): Golf, Golf GT!, Golf SportWagen See outbound request form attached for details. This topic is now closed as an outbound request and we are no longer requesting any further actions. We have collected all of the information we need for this concern. We greatly appreciate your support with this topic. s IProduct Support Closed Weeks Open 4/12/2016 20 PROFI Dealer Outbound Information Request Form Vehicle Model(s): Golf SportWagen VIN Range (if applicable): All Engine Code(s): All Gearbox (Manual/ Automatic): All Photos (if applicable): Issue Description/ Symptom: Water leak from sunroof/ water stains on headliner. Workshop Problem Validation Procedure: Inspect vehicle for loose or pinched sunroof drain tubes. Required Actions: If a loose or pinched sunroof drain tube is found to be the cause of the complaint, please obtain pictures showing the condition of the sunroof drain tube and the location of the pinched/disconnected drain on the vehicle. Please send pictures and vehicle VWoA Contact Information: information in to the Profi inbox with the title "2015-047 Golf SportWagen Sunroof Drain Tube." Requestor: Please repair the vehicle as needed. E-mail: jeffrey .zimmerman@vw .com Phone Number: 248-754-4340 Alternative Contact: Kevin Lentzer E-mail: Phone Number: Volkswagen Group of America Quality Monitoring Jeff Zimmerman kevin [email protected] 248-754-5901 PROFI Dealer Outbound Information Request Form Vehicle Model(s): Golf, GTI, Golf SportWagen VIN Range (if applicable): All Engine Code(s): All Gearbox (Manual/ Automatic): All Photos (if applicable): Issue Description/ Symptom: Rattle noise when closing front door. Workshop Problem Validation Procedure: Inspect front window regulator assembly for any loose components. Verify regulator cables are properly secured and window regulator mounting nuts are properly torqued. N/A Required Actions: Please obtain pictures showing the location of any loose components. Send pictures and vehicle information into the Profi Mailbox with the title "2015-049 Golf Front Window Regulator." VWoA Contact Information: Requestor: E-mail: jeffrey .zimmerman@vw .com Phone Number: 248-754-4340 Alternative Contact: Kevin Lentzer E-mail: Phone Number: Volkswagen Group of America Quality Monitoring Jeff Zimmerman kevin [email protected] 248-754-5901