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Sent on
04
From
Parts and Service Division
Subject
Request for Information: 2009-2015 Pilot Window Run Channel Deformation
10
2015
Expires on 04
24
2015
Message PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Research & Support Group
Request for Information: 2009-2015 Pilot Window Run Channel Deformation
This message is solely directed to Honda dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda (AHM) is investigating certain 2009-2015 Pilots with a customer reporting a window run channel
deformation. The deformation can cause a squeak, rattle or wind noise and cause the window not to auto close or
reverse completely. To fully understand the cause of this condition, AHM would like to collect specific information from the
vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Must be able to duplicate squeak, rattle or wind noise.
2. First time complaint.
3. No previous repair for this issue.
Action Required
If you have or know of such a vehicle, please call Technical Research & Support (TRS) Group at 800-880-1072. TRS will
need to record certain vehicle information and provide you with further instructions.
Thank you.
© 2000–2015, American Honda Motor Co., Inc. All Rights Reserved.
American Honda Motor Co., Inc.
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