APaS06222017903

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Sent on
06
From
Parts and Service Division
Subject
Request for Visit: 2011-2016 Odyssey Sliding Door Inop
22
2017
Expires on 06
23
2017
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Research & Support Group
Request for Visit: 2011-2016 Odyssey Sliding Door Inop
This message is solely directed to Honda dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda (AHM) is investigating certain 2011-2016 Odysseys with a customer complaint of the sliding door inop. To fully understand the cause of this condition,
AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Sliding door must be in one of the 2 conditions.
a. Cable is broken (if condition is found, please refrain from cycling door).
b. Stuck in partially open position & can’t be closed with power or manual operation.
2. Vehicle has not been involved in any collision.
3. First time complaint only.
4. No repair has been attempted for this issue.
Action Required
If you have or know of such a vehicle, please call the Technical Research & Support (TRS) Group at
800-880-1072. TRS will need to record certain vehicle information and provide you with further instructions.
Thank you.
American Honda Motor Co., Inc.
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