TT229
Service Bulletin Details
Public Details for: TT229
This is a service newsletter (tech talk) that was sent out to dealers.
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Models from 9999
9999 MITSUBISHI MITSUBISHI |
Volume 229 - March, 2017 used in Mitsubishi dealerships in the U.S., Canada, and Puerto Rico. This download will include the previously mentioned download from Panasonic and two (2) blank downloads. These three downloads will put the machine in an automatic lockout function until the user (Mitsubishi dealer personnel) forces an update to the machine. This procedure has been put in place by MMNA corporate to ensure all units receive this important update. Vehicle Technical Info................. page 1 Training News............................. page 6 DiamondPro Award Winners..... page 7 Techline Information................... page 11 MEDIC Information.................... page 11 NOTE: This recall applies to the Panasonic Toughpad only. The Panasonic Toughbook is not affected by this recall.” Bulletin Review............................ page 11 100 Years!!..................................... page 12 TT GROUP 31 − Wheel and Tire NOTE: The mark indicates an article is being repeated from a previous issue of Tech Talk due to the subject's importance. PHOTO REQUIRED CONDITION (PRC) FOR TPMS SENSOR REPLACEMENT — 2014-17 Mirage and 2017 Mirage G4. TT NOTE: This article is being reprinted to further clarify requirements for TPMS sensor claims. GROUP 00 − General TIN-17-00-002: PANASONIC RECALL — All models. TOUGHPAD TIN-17-00-002 was released recently and states: “Panasonic, the manufacturer of the Toughpad tablet which currently supports the MEDIC 4 software that MMNA currently uses, has issued a recall for the tablet. Panasonic has identified a certain small number of cases where the tablet has been involved in a thermal incident. Currently, Panasonic is investigating this small number of incidents but has not determined the root cause of the failure. In an attempt to address this issue as soon as possible, Panasonic has released an update to address any potential problems with the Toughpad machine in the meantime. Reacting to this recall notice from Panasonic, MMNA will shortly release a download that will incorporate Panasonic's update to all machines that are currently being 1 If you replace a TPMS sensor on any 2014 - 2017 Mirage or 2017 Mirage G4 you are required to submit a photo to the PRC. The photo must clearly show whether or not the TPMS sensor (body) was attached to the wheel (valve stem) when the tire was dismounted. If the photo does not show the proper detail, dealers may be debited for the claim. The supplier requires this type of photo in order to perform further analysis. NOTE: Following are two examples of a “Good” (acceptable) photo and “Not Good” (unacceptable) photo for submission to the PRC. The “Good” photo shows that the sensor was attached to the wheel when brought in to the dealer. The “Not Good” photo shows only the outside of the wheel and does not show where the sensor was in relation to the wheel and tire upon arrival at the dealership. Please continue posting the TPMS sensor photos to the PRC until a cancellation notice is published by MMNA headquarters. Upload PRC photos into the category titled “TPMS Sensors in Wheel Photos.” “GOOD” Example of Photo Submitted to PRC TIN-17-31-001: PHOTO REQUIRED CONDITION (PRC) FOR TPMS SENSOR REPLACEMENT - REVISED — 2014-17 Mirage and 2017 Mirage G4. TIN-17-31-001 was released recently and states: “When replacing a TPMS sensor under warranty on 2014 – 2017 Mirage and 2017 Mirage G4 vehicles, accurate photos and a completed “TPMS Reception Issue” Questionnaire MUST be posted to the Photo Required Condition & Pre Approval Center. If no photos and/or questionnaire are submitted, or photos are submitted that do not show the proper detail (see examples in this TIN), dealers are in jeopardy of being debited for the claim. “NOT GOOD” Example of Photo Submitted to PRC The following are REQUIRED for all TPMS sensor claims: 1. Return the entire TPMS transmitter and valve stem. In addition to posting the photo, please report the failure DTC(s) on the PRC report, and add a comment describing whether or not the tire had ever been dismounted prior to this service (e.g., YES - The tire was dismounted prior to this service, or NO - the tire was never dismounted prior to this service). If it is not apparent that the tire was previously dismounted, the customer should be able to provide that information. MMNA will issue a Warranty Parts Return Request for all replaced (Mirage) TPMS sensors (which includes the valve stem and bulb in addition to the sensor body). 2. A photo of the TPMS transmitter and valve stem taken when the tire was dismounted at your dealership. The photo must show whether or not the sensor was attached to the wheel (valve stem) or loose inside the tire upon arrival. GOOD photos: Below are two examples of “Good” photos submitted to the PRC. In one case, the sensor was attached to the wheel, and the other shows it was loose in the tire. Once returned, the TPMS sensors will be combined with their respective PRC photos and forwarded to the supplier for analysis. 2 3. Completed Questionnaire “TPMS Reception Issue.” This can be found on MDL or through the Techline Main Screen. GOOD EXAMPLES OF SUBMITTED PHOTOS (showing location of sensor, attached and unattached) Techline: Click on the “Worksheets, Questionnaires, Job Aids” button, click on “TPMS Reception Issue” under “Questionnaires” MDL: Go to service –> service tech resources –> Service Related Items –> Worksheets, Questionnaires, Job Aids –> Questionnaires 4. Select the category “TPMS SENSORS IN WHEEL PHOTOS.” 5. Enter the following in the “Defect Description and Projected Repair Process” field in the PRC: NOT GOOD photos: Below are two examples of “Not Good” or unacceptable photos submitted to the PRC. A photo of the sensor by itself or of the outside of the wheel does NOT show where the sensor was in relation to the wheel and tire upon arrival at the dealership. A list of the failure DTCs that were set. Whether or not the tire was previously dismounted prior to this service (for example, “Yes, the tire was dismounted” or “No, the tire was never dismounted). Obtain this information from the customer if necessary. EXAMPLES OF SUBMITTED COMMENTS GOOD EXAMPLE: “TPMS light remains on. DTC C1931 will not erase. Customer reported tire was never previously dismounted. TPMS sensor was attached to the wheel when the tire was dismounted.” NOT GOOD EXAMPLE: “Sensor failed.” NOT GOOD EXAMPLES OF SUBMITTED PHOTOS (neither photo shows if sensor is attached to wheel or not) NOTE: Photos must be posted on the PRC before entering the related Warranty claim. MMNA will issue a Warranty Parts Return Request for all replaced (Mirage) TPMS sensors (which includes the valve stem). Please continue posting the TPMS sensor photos to the PRC until a cancellation notice is published by MMNA headquarters.” TT 3 GROUP 42A − Body GROUP 60 − Recalls SUNROOF GLASS ADJUSTMENT FOR WIND NOISE/WATER LEAKS — 2004-11 Endeavor. ATIN-17-SR-001-A: I-MIEV PASSENGER SIDE FRONTAL AIR BAG INFLATOR SAFETY RECALL CAMPAIGN — Certain 2012 & 2014 i-MiEV. When repairing a sunroof on Endeavor vehicles, technicians are reminded to follow TSB-11-42A-006, “Sunroof Glass Adjustment Procedure.” This TSB contains adjustment procedures that should help resolve wind noise complaints and water leaks around the sunroof glass. ATIN-17-SR-001-A was released recently and states: “A recall campaign will be released today for the front passenger air bag inflator equipped on certain 2012 and 2014 i-MiEV vehicles built from October 28, 2011 to September 3, 2014. The Recall Campaign Bulletin, SR-17-001, outlining the repair procedure will be available today on MEDIC and MDL. TT GROUP 55 − Heater, Air Conditioning and Ventilation Vehicles equipped with a front passenger Takata air bag inflator containing ammonium nitrate, are at risk of inflator rupture during a collision. An inflator rupture may cause metal fragments to pass through the air bag and into the vehicle interior at high speed, which may result in injury or death to vehicle occupants. INCONSISTENT AIRFLOW OR TEMPERATURE FROM HVAC VENTS — 2013-15 Outlander Sport/RVR. Should a customer complain about inconsistent airflow output or temperature variations from the front vents on either side of the vehicle, it may not be necessary to replace the entire HVAC assembly. Inspect first for loose foam on the edge of the doors inside the upper heater case of the HVAC assembly (2 examples shown below). Repair or replace the foam as needed. Notification letters will be sent to owners of affected vehicles, requesting they contact their local Certified Mitsubishi i-MiEV dealership to schedule an appointment to have this recall performed. If you are NOT a Certified Mitsubishi i-MiEV dealer and a customer contacts you regarding this recall, please refer the customer to Mitsubishi Customer Relations (888-648-7820), to assist the customer locate the nearest Certified Mitsubishi i-MiEV dealership. Some Certified Mitsubishi i-MiEV dealers have been force allocated stock using a formula based on the proximity and percentage of applicable registered VINs by ZIP code. Parts shipments were processed via the 'R' order type and started shipping along with your scheduled stock order beginning 03/07/2017. Dealers may place additional orders via the MDL. Please refer to Parts Bulletin 52-IM-01-17 for additional information. Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected, and conduct this campaign prior to delivering them. When checking for applicability of this campaign (C1701E), please check for and complete any other open campaigns. Always obtain the customer's approval before completing a campaign on a customer owned vehicle. TT 4 The replaced inflator must be returned to Takata directly for testing and analysis. Dealers must follow the return shipping procedure outlined in SR-17-001. Please note that the air bag inflator return process for this campaign may be different from other Takata air bag inflator campaigns (e.g., SR-14-012, SR-15-007, and SR-16-002). Completion of this recall is an extremely important initiative for MMNA. To support completion of this recall, owners will be informed that a rental/loaner vehicle will be available to them during completion of this recall. Please prioritize this repair in your shop scheduling. To minimize inconveniences for your customers, please ensure every eligible customer is provided with a rental car upon request.” 5 IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is delivered. Dealers must check their inventory vehicles' VINs on the Warranty Superscreen to verify whether the vehicle is involved in a recall campaign. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. TT Technical Training Schedule April 2017 − May 2017 Always check MDL for schedule updates. Since Mobile Training does not appear on the calendars below, contact your District Parts & Service Manager for information about Mobile Training in your area. EASTERN ZONE New Jersey Technical Training Center Atlanta Technical Training Center WESTERN ZONE California Technical Training Center Dallas Technical Training Center NEWS: The all new Engine Repair curriculum launches April 1, 2017. It consists of a web-based introductory course (Engine Repair Fundamentals, ERFW) and a 3-day classroom course (Engine Repair, ER1) conducted at Mitsubishi training centers only. Technicians must successfully complete ERFW, ES1W, STV4, ME3W, and MED4 prior to enrolling in ER1. Completion of the two new Engine Repair courses will be required for the 2017 DiamondPro Recognition Program. In addition, beginning October 1, 2017, ERFW will be added as a required Core Course and ER1 will be added as a required Specialty Course. 6 TT Saluting Mitsubishi DIAMONDPRO MASTER ELITE Technicians for 2016! Information regarding award redemption will be announced soon. MASTER ELITE TECHNICIANS 7 Saluting Mitsubishi DIAMONDPRO MASTER Technicians for 2016! Information regarding award redemption will be announced soon. MASTER TECHNICIANS Saluting Mitsubishi DIAMONDPRO SENIOR Technicians for 2016! Information regarding award redemption will be announced soon. SENIOR TECHNICIANS 8 Saluting Mitsubishi DIAMONDPRO SPECIALIST Technicians for 2016! Information regarding award redemption will be announced soon. SPECIALIST TECHNICIANS 9 Saluting Mitsubishi DIAMONDPRO SPECIALIST Technicians for 2016! Information regarding award redemption will be announced soon. SPECIALIST TECHNICIANS TT 10 TECHLINE HOURS OF OPERATION: Monday — Friday 6:30 am - 3:30 pm Pacific Time Techline is closed every THURSDAY 9:30 - 10:30 A.M for a staff meeting. (800) 446-6064 TT HOURS OF OPERATION: Monday — Friday 7:00 am - 4:00 pm Pacific Time MEDIC Hotline will assist with MEDIC & Scan Tool hardware or software issues. MEDIC Hotline (800) 846-7575 TT Since Tech Talk 228, the following bulletins have been released. 2017 Technical Service Bulletins, Safety Recalls, & Service Campaigns Date Posted 3/16/2017 Publication Number TSB-17-00-001 Publication Title Load Carrying Capacity Reduced Label Revised Applicable Models All Models with accessories added TT Since Tech Talk 228, the following TINs/ATINs have been released. 2017 Technical Information Notices, Advance Technical Information Notices Date Posted Publication Number Publication Title Applicable Models 3/7/2017 ATIN-17-SR-001-A i-MiEV Passenger Side Frontal Air Bag Inflator Safety Recall Campaign Certain 2012 & 2014 i-MiEV 3/17/2017 TIN-17-00-002 Panasonic Toughpad Recall All Models 3/22/2017 TIN-17-31-001 Photo Required Condition (PRC) for TPMS Sensor Replacement - Revised 2014 - 2017 Mirage and 2017 Mirage G4 TT 11 The following is a series of articles highlighting significant events in Mitsubishi Motors' first 100 years. 1980: TURBOCHARGED DIESEL WITH SILENT SHAFT TECHNOLOGY In 1976, Mitsubishi Motors developed the breakthrough Silent Shaft engine technology, and licensed patents to Porsche, Saab, and Fiat. In 1980, Mitsubishi Motors engineered the world's first energy-saving Turbo Diesel engine employing this Silent Shaft technology. 1982: AMERICAN DEBUT In 1982, the Mitsubishi Motors brand is introduced in America with the launch of Tredia, Cordia, and Starion. ON THE COVER: 2018 ECLIPSE CROSS In February 2017, Mitsubishi Motors announced the name for its new compact SUV model. The 2018 Eclipse Cross debuted at the 87th Geneva International Motor Show, held in Geneva March 7-19, 2017. 2017 Mitsubishi Motors North America, Inc. The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com). 12