PC514 - 2016-17

SERVICE CAMPAIGN
CAMPAIGN
BULLETIN
ECM Reprogram
Voluntary Emissions Service Campaign
Reference: PC514
Date: January 20, 2017
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Models/Years:
MY2016-17 Altima (L33)
Equipped with QR25
4-cylinder engine
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
311,675
41,001
January 20, 2017
NO
***** Campaign Summary*****
Nissan is conducting a Voluntary Emissions Service Campaign on approximately 311,675 specific
2016-2017 model year Nissan Altima vehicles equipped with a 2.5L engine. Nissan has discovered
that some model year 2016 and 2017 Altima vehicles are equipped with an improperly calibrated
Engine Control Module (ECM) that may illuminate a Malfunction Indicator Light (MIL) for abnormal
Air/Fuel (A/F) sensor output. The cause is a grille shutter calibration issue which may lead to higher
than expected A/F sensor temperature, resulting in the MIL for delayed sensor response rate.
To correct this condition, Nissan is conducting a Voluntary Emissions Service Campaign to reprogram
the Engine Control Module (grille shutter opening logic) free of charge.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm I.D.
PC514.
2. Dealers are requested to repair any affected vehicles in dealer new or pre-owned inventory to
ensure customer satisfaction.
3. Dealers should use NTB16-514 to correct any vehicles subject to this campaign.
4. Once repaired, dealers should submit the claim, using the claims coding provided, and
release the vehicle.
***** Release Schedule *****
Parts
Special
Tools
Repair
Owner
Notification



Updated ECM software is now available on ASIST
No other parts are required for this campaign
Additional coverage is available in the event the ECM unit fails during
reprogramming.
o Dealers should contact the Warranty Claims Call Center (800-258-7008,
option 7) for additional information.

CONSULT III

NTB16-514
Nissan will begin notifying owners of all potentially affected vehicles in February,
2017 via U.S. Mail.
CAMPAIGN ID: PC514 | Original Document
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate Campaign I.D. for the
campaign status on each vehicle falling within the range of this voluntary emissions service
campaign which for any reason enters the service department. This includes vehicles purchased
from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a
VIN subject to this voluntary service campaign was part of a dealer trade, the letter associated with
that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No.
Q.
What is the reason for this Voluntary Service Campaign?
A.
The OBD system may illuminate a MIL due to a calibration error.
Q.
What is the possible effect of the condition?
A.
The vehicle may illuminate a warning lamp for the engine notifying the owner that the A/F
sensor has a delayed response rate. This is due to a calibration error. If a malfunction
indicator lamp (MIL) illuminates and the vehicle is not repaired, it will fail an exhaust
emissions inspection/maintenance test in those areas where such testing is required under
state law.
Q.
What will be the corrective action?
A.
Dealers will reprogram the Engine Control Module (ECM) software.
Q.
How long will the corrective action take?
A.
The reprogram should take approximately one (1) hour. Individual dealers may require the
vehicle for a longer period of time based on their work schedule.
Q.
When will vehicle owners be notified?
A.
Nissan will begin notifying owners of all potentially affected vehicles in February, 2017 via
CAMPAIGN ID: PC514 | Original Document
U.S. Mail.
Q.
Are parts readily available?
A.
The software for the ECM update is currently available to all dealers. No other parts are
required for this campaign.
Q.
I called the dealer for an appointment and they said they did not have the
necessary parts.
A.
The necessary parts for this service campaign are available to all Nissan dealers. Please give
me your name, address, telephone number, VIN, and the dealer you called. We will contact
you after reviewing your situation.
Q.
Is my vehicle safe to drive?
A.
Yes.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
No, please check with your dealership for alternate transportation availability.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
Is there anything owners can do to mitigate the condition?
A.
No.
Q.
Is there any charge for the repair?
A.
No, the remedy will be performed for the customer free of charge for parts and labor.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform the voluntary emissions service
campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.
CAMPAIGN ID: PC514 | Original Document
Q.
What model year Altima 2.5L vehicles are involved?
A.
Only certain 2016 and 2017 model year Nissan Altima vehicles equipped with 2.5L engines.
Q.
How many vehicles are involved in the campaign?
A.
Approximately 319,564 Altima 2.5L vehicles in the United States and Territories.
Country
CANADA
GUAM
UNITED STATES
PUERTO RICO
SAIPAN
TOTAL:
L33 Total
7,889
81
311,328
264
2
319,564
Make/Model
Dates of Manufacture
Produced from September 3, 2015 through
November 2, 2016 at the Canton, MS
manufacturing plant
MY2016-17 Nissan Altima (L33)
Produced from August 20, 2015 through
November 2, 2016 at the Smyrna, TN
manufacturing plant
Q.
Are you experiencing this condition on any other Nissan (or Infiniti) models?
A.
No.
Q.
Does this campaign affect 2016 and 2017 Altima 2.5L vehicles sold in Canada?
A.
Yes. Approximately 7,889 2016 and 2017 Altima 2.5L vehicles sold in Canada are affected.
CAMPAIGN ID: PC514 | Original Document