NTB17-029

Reference:
Date:
NTB17-029
March 14, 2017
VOLUNTARY SERVICE CAMPAIGN
2014-2017 TAXI AND 2013-2017 NV200
CENTER CONSOLE INSULATOR
PM674
CAMPAIGN ID #:
APPLIED VEHICLE: 2013-2017 NV200 (M20)
2014-2017 Taxi
Check Service COMM to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting a voluntary service campaign on certain specific 2014-2017 Taxi and
2013-2017 NV200 vehicles to install a center console insulator. This service will be
performed at no charge to owners for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number PM674 to this campaign. This number must
appear on all communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to repair vehicles falling within range of this campaign that enter the service
department. This includes vehicles purchased from private parties, vehicles presented by
transient (tourists) owners, and vehicles in a dealer’s inventory.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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Repair Overview
Check Service COMM campaign ID # PM674
to confirm the vehicle you are working on
requires this campaign.
Does the air bag warning light:

Remain on after approximately 7 seconds.

Flash intermittently.

Not come on at all.
NOTE: When the air bag light operates correctly, it
will light for approximately 7 seconds and then turn
OFF.
YES
NO
Install Insulator-Console
Service Kit
Install Insulator-Console
Service Kit
Replace the Diagnostic
Sensor Unit
Check for stored DTCs
with CONSULT III plus
Are any DTCs stored?
YES
NO
 Go back to ASIST for further
diagnostic information.
Procedure complete
 Diagnosis and repairs beyond
replacement of the Diagnostic
Sensor Unit are not covered by
this campaign.
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NTB17-029
SERVICE PROCEDURE
1. Confirm that the air bag warning light indicates that the system is operating correctly as
follows:
a. Turn the ignition ON, engine OFF.
b. Are any of the following conditions present?



The air bag warning light remains on after approximately 7 seconds.
The air bag warning light flashes intermittently.
The air bag warning light does not come on at all.
NOTE: When the air bag light operates correctly, it will light for approximately 7
seconds and then turn OFF.
c. Note the condition of the air bag warning light on the repair order (this will be used
later in this procedure) and then proceed to step 2.
d. Turn Ignition OFF.
For steps 2-5 refer to the Electronic Service Manual (ESM), section INT – Interior for
removal information, and Figure 1 for component locations.
WARNING: The metal brackets that support the following components are very sharp.
Take care when working around them.
2. Remove the parking brake finisher.
3. Remove the center console side finisher (LH and RH).
Figure 1
1. Center console tray
4. Center console front bracket
7. Center console rear finisher
10. Center console bin
13. Power socket (if equipped)
2. Center console side finisher (RH)
5. Center console center bracket
8. Center console assembly
11. Parking brake finisher
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3. Center console side finisher (LH)
6. Center console rear bracket
9. Center console bin brace
12. USB connector (if equipped)
NTB17-029
4. Remove the center console “plastic
piece” shown in Figure 2 as follows:

Plastic piece located under the
parking brake lever.
Plastic piece
Figure 2
Cut through
center
a. Cut through the center of the plastic
piece with an appropriate tool.
Plastic piece
Figure 3
b. Remove the plastic piece from both
sides of the center console.

Already
removed
Remove
Figure 4 shows example of the
one side already removed.
Figure 4
5. Remove the center console assembly.
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NTB17-029
Separation of Center Console Tray
1. Remove the six (6) screws that attach the center console tray to the center console
assembly and then remove center console tray.

Two (2) screws from each side and two screws (2) from underneath.

Screws are Torx T20.
Center
console tray
Center console
assembly
Left side screws shown.
Figure 5
Right side screws shown.
View from bottom of center
console assembly.
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NTB17-029
Parking Brake Finisher
Attach nine (9) foam pieces to the parking brake finisher as follows:
1. Attach two (2) foam pieces (one on each side) into the flat recesses above the clips of
the parking brake finisher, as shown in Figure 2A.

See Table A in the Parts Information and use foam piece #1.
 Remove adhesive backing strip and attach the foam with adhesive facing up.
2. Attach the next two (2) foam pieces (one on each side) to the curved recesses above
the clips of the parking brake finisher, as shown in Figure 3A.

See Table A in the Parts Information and use foam piece #2.
 Remove adhesive backing strip and attach the foam with adhesive facing up.
NOTE: In Figures 1A, 2A and 3A the left side is show. Right side is similar.
Parking brake
finisher
Figure 1A
Adhesive
facing up
Adhesive
facing up
Up
Foam
piece #1
Foam
piece #2
Figure 2A
Figure 3A
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NTB17-029
3. Attach two (2) foam pieces (one on each side) to the parking brake finisher
one at a time as follows (Figure 4A).

See Table A in the Parts Information and use foam piece #3.
a. Remove the adhesive backing strip.
b. Center the foam piece on the parking brake finisher so that it is:
 Overlapping the two pieces of foam just attached (foam piece #1 and #2),
 And is just below the lip of the parking brake finisher.
c. Attach foam piece #3.
NOTE: In Figure 4A the left side is shown. Right side is similar.
Overlap
Attached
below this lip
Overlap foam
Piece #1
Foam
Piece #1
Overlap foam
Piece #2
Foam piece #3 centered and
overlapping both foam pieces
attached in steps 1 and 2.
Foam
Piece #2
Figure 4A
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NTB17-029
Press the adhesive
down firmly
d. Roll the foam over to the back
side and press the adhesive
down firmly.
Figure 5A
e. Press the adhesive of foam
piece #3 into foam pieces
installed in steps 1 and 2 firmly.
Press the adhesive
down firmly
Figure 6A
NOTE: Figure 7A below is an example of foam pieces #1, #2 and #3 attached.
The other side is similar.
Parking brake
finisher
Figure 7A
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NTB17-029
Lip
4. Attach one (1) foam piece (foam piece
#4) to the front of the parking brake
finisher as follows:

See Table A in the Parts Information
and use foam piece #4.
Install below
this point
NOTE: Foam piece #4 should overlap
both left and right side foam pieces
attached in step 2 when done.
Figure 8A
a. Remove the adhesive backing
strip.
Overlap
Lip
b. Center the foam piece on the
parking brake finisher so that it is:
 Overlapping the two pieces of
foam attached in step 2 (foam
piece #2),
 And is just below the lip of the
parking brake finisher.
c. Attach foam piece #4.
Foam
Piece #4
Figure 9A
d. Roll the foam around to the back
side (shown in Figure 10A) and
press the adhesive down firmly.
Roll the foam
around to the
back side
Figure 10A
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NTB17-029
e. Press the adhesive of foam piece
#4 into foam pieces installed in step
2 firmly.
Press the
adhesive
down firmly
Foam piece
installed in
step 2
Figure 11A
5. Attach two (2) foam pieces (foam piece
#5) one at a time, to each side of the
parking brake finisher as follows:

Overlap
Lip
See Table A in the Parts Information
and use foam piece #5.
a. Remove the adhesive backing
strip.
b. Attach the foam piece onto the
parking brake finisher so that it:
 Overlaps the piece of foam
attached in step 1 (foam piece
#1),
Foam
Piece #5
Figure 12A
 And is just below the lip of the
parking brake finisher.
Attach
to back
c. Twist foam piece 90 degrees and
attach to the back of the parking
brake finisher (Figure 13A).
Twist 90
degrees
Figure 13A
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NTB17-029
d. Roll the foam around to the
back side of the parking brake
finisher (shown in Figure 14A)
and then press the adhesive
down firmly.
Attached to back side
Figure 14A
e. Press the adhesive of foam
piece #5 into foam pieces
installed in steps 1 firmly.
Press the
adhesive
down firmly
Foam piece
installed in
step 1
Figure 15A
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NTB17-029
Center Console Side Finishers (LH and RH)
1. Attach two (2) foam pieces (foam piece #6) to the center console side finishers
one at a time as follows:

Attach where shown in Figures 1B and 2B and as shown in Figure 3B.

See Table A in the Parts Information and use foam piece #6.
LH center console side finishers
Attach foam
here
RH center console side finishers
Lip
Lip
Figure 1B
Attach foam
here
Figure 2B
Start foam so that it is
flush with this edge
a. Remove adhesive backing strip,
Lip
b. Start foam at the edge of center
console side finisher,
c. And then attach foam piece #6 below
lip.
Foam
Piece #6
Figure 3B
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NTB17-029
Center Console Tray
Center console
tray
1. Attach one (1) foam piece (foam piece
#7) to the center console tray where
shown in Figure 2C as follows:

Foam
piece #7
See Table A in the Parts Information
and use foam piece #7.
a. Remove the adhesive backing
strip.
Start foam so
that it is flush
with this edge
Adhesive
facing side
b. Align foam piece #7 on either the
left or right side of the center
console tray so that it is flush with
the bottom edge (Figure 1C).
c. With the adhesive facing the side
of the center console tray,
Figure 1C
d. Attach foam piece #7 and continue attaching over the top of the center console
tray.
e. Finish with the opposite end of foam piece #7 flush with the opposite edge of the
center console tray as shown in Figure 2C.
Center console
tray
Foam piece #7
Figure 2C
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NTB17-029
2. Attach two (2) foam pieces (foam piece
#8) one at a time to the center console
tray where shown in Figure 4C as
follows:

Center console
tray
Foam
piece #8
See Table A in the Parts Information
and use foam piece #8.
a. Remove the adhesive backing
strip.
b. Attach the foam piece onto the
front edge of the center console
tray so that it:
Fold extended
foam under
 Is over the groove,
Figure 3C
 And extends slightly below the bottom edge.
c. Press foam piece #8 into the groove firmly.
d. Fold the extended bottom of foam under as shown in Figure 3C.
Center console
tray
Attach the foam
pieces (#8) here
Figure 4C
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NTB17-029
Center Console Assembly
Center console
assembly
1. Attach two (2) foam pieces (foam piece
#9) one at a time to the center console
assembly where shown in Figure 2D as
follows:

See Table A in the Parts Information
and use foam piece #9.
a. Turn the center console assembly
upside down.
b. Remove the adhesive backing
strip.
c. Attach the foam pieces onto the
center console assembly as
shown in Figure 2D so that it:
Figure 1D
 Follows the edge.
Foam
piece #9
 Is equal length on both sides.
Center console assembly
shown upside down
Top view of foam piece #9
Foam
piece #9
Foam
piece #9
Attach the foam
pieces (#9) here
Figure 2D
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NTB17-029
2. Turn center console assembly right side up.
3. Attach two (2) foam pieces (foam piece #10) one at a time to the center console
assembly where shown in Figures 5D as follows:

See Table A in the Parts Information and use foam piece #10.
a. Remove the adhesive backing strip.
b. Attach the foam pieces onto the center console assembly so that each:
 Starts at plastic rib (Figure 3D) and curves upward.
 Adhesive faces the side of center console (Figure 4D).
NOTE: In Figures 3D and 4D the right side is shown. Left side is similar.
Adhesive
faces side
Before
After
Plastic rib
Foam
piece #10
Attach the foam
piece (#10) here
Figure 3D
Figure 4D
Plastic rib
Foam
piece #10
Foam
piece #10
Figure 5D
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NTB17-029
4. Attach two (2) foam pieces (foam piece #11) one at a time to the center console
assembly where shown in Figures 8D as follows:

See Table A in the Parts Information and use foam piece #11.
a. Remove the adhesive backing strip.
b. Attach the foam piece onto the center console assembly so that it:
 Overlaps the plastic rib slightly (Figure 7D).
 Adhesive faces plastic rib (Figure 7D).
c. After attaching foam piece to the plastic rib rotate it 90 degrees so that the
adhesive faces down.
d. Continue attaching foam piece #11.
NOTE: In Figures 6D and 7D the right side is shown. Left side is similar.
Before
After
Overlap
Foam
piece #11
Plastic rib
Plastic rib
Rotate 90
degrees
Attach the foam
piece (#11) here
Figure 6D
Figure 7D
Foam
piece #11
Foam
piece #11
Figure 8D
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NTB17-029
5. Attach two (2) foam pieces (foam piece
#12) one at a time to the lower edge of
the center console assembly where
shown in Figures 10D and 11D as
follows:

Adhesive
backing strip
Start foam so
that it is flush
with this edge
See Table A in the Parts Information
and use foam piece #12.
a. Remove the adhesive backing
strip shown in Figure 9D.
Foam
piece #12
b. Attach the foam pieces onto the
center console assembly so that
each:
Figure 9D
 Foam piece starts flush with edge of center console assembly shown in
Figure 9D.
 Extends below the bottom edge (Figure 10D and 11D).
NOTE: Foam piece #12 should extend below the center console assembly by
the width of the adhesive strip shown in Figure 9D.
c. Continue attaching foam piece #12.
Left side of center console assembly
Extends below
bottom edge
Left side foam
piece #12
Front of center console
Figure 10D
Right side of center console assembly
Extends below
bottom edge
Right side foam
piece #12
Front of center console
Figure 11D
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NTB17-029
Diagnostic Sensor Unit Replacement
IMPORTANT: Follow all cautions, warnings, and notes in the ESM when working on or
near a Supplemental Restraint System (SRS) component, such as an air bag or OCS.
1. Were any of the following conditions noted in step 1 on page 3?

The air bag warning light remains on after approximately 7 seconds.

The air bag warning light flashes intermittently.

The air bag warning light does not come on at all.
 NO: Proceed to step 9 on Page 21.
 YES: Proceed to step 2.
2. Write down the radio settings.
Presets
AM
FM 1
FM 2
SAT 1
SAT 2
SAT 3
Bass
1
2
Treble
3
Balance
4
Fade
5
6
Spd Sen. Vol.
3. Record (write down) any other customer settings that will be lost when the battery is
disconnected.

Refer to the ESM, section PG-Power Supply, Ground, & Circuit Elements, for a
listing of systems that may lose settings or memory when disconnecting the 12V
battery.
 Look in the PG section index for ADDITIONAL SERVICE WHEN REMOVING
BATTERY NEGATIVE TERMINAL.
 This list often includes items such as audio, power windows, clock, etc.
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NTB17-029
4. Replace the Diagnostic Sensor Unit shown in Figure 1E.

Refer to the ESM, section SR – SRS Airbag, for removal and installation
information.
Diagnostic
Sensor Unit
Front of vehicle
Figure 1E
5. Reconnect the battery cables, positive cable first.
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NTB17-029
6. Check for any stored DTCs.
7. Are any DTCs stored?

NO: Proceed to step 8.

YES: If DTCs are stored:
 Go back to ASIST for further diagnostic information.
 Diagnosis and repairs beyond replacement of the Diagnostic Sensor Unit are not
covered by this campaign.
8. Reset/reinitialize systems as needed.

Refer to the ESM, section PG – Power, Supply & Ground Elements, for a listing of
systems that require reset/initialization after reconnecting the 12V battery.
 Look in the PG section index for ADDITIONAL SERVICE WHEN REMOVING
BATTERY NEGATIVE TERMINAL.
 This list often includes items such as audio, power windows, clock, etc.
9. Reassembly the center console assembly and all related components in the reverse
order.

Refer to the ESM, section INT – Interior, for installation information.
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NTB17-029
PARTS INFORMATION
DESCRIPTION
Insulator-Console Service Kit
PART NUMBER
969H8-9SF5A
QUANTITY
1
The following table shows the foam pieces that are packaged in each sub-kit.
Table A
FOAM
DECRIPTION
REFERENCE #
Parking Brake Finisher Sub Kit (Figure A)
1
*
QUANTITY
*
EPDM/NBR (3x5x23 mm)
2
2
EPDM/NBR (3x5x35 mm)
3
EPDM (3x10x100 mm)
4
EPDM (3x10x115 mm)
5
EPDM (3x10x45 mm)
Part of Insulator-Console Service Kit listed in the Parts Information.
2
2
1
2
#4
#3
#1
#5
#2
Figure A
Table A continued
Center Console Side Finishers (LH and RH) Sub Kit (Figure B)
6
EPDM (10x10x200 mm)
* Part of Insulator-Console Service Kit listed in the Parts Information.
*
2
#6
#4
Figure B
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NTB17-029
Parts Information continued
Table A continued
Center Console Tray Sub Kit (Figure C)
7
EPDM (3x5x180 mm)
8
EPDM (3x5x45 mm)
* Part of Insulator-Console Service Kit listed in the Parts Information.
*
1
2
#7
#8
Figure C
Table A continued
Center Console Assembly Sub Kit (Figure D)
9
EPDM (10x10x80 mm)
10
EPDM (8x10x55 mm)
11
EPDM (8x10x100 mm)
12
EPDM (15x25x380 mm)
*
*
2
2
2
2
Part of Insulator-Console Service Kit listed in the Parts Information.
#11
#9
#12
#10
Figure D
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NTB17-029
CLAIMS INFORMATION
NV200
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (“CM”) ID
DESCRIPTION
Install Insulator-Console
Service Kit Only
OP CODE
FRT
PM6740
1.0 hrs.
CAMPAIGN (“CM”) ID
DESCRIPTION
OP CODE
FRT
PM674
Install Insulator-Console
Service Kit and
Diagnostic Sensor Unit
PM6742
1.6 hrs.
PM674
Or
Taxi
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (“CM”) ID
DESCRIPTION
OP CODE
FRT
PM674
Install Insulator-Console
Service Kit Only
PM6741
0.8 hrs.
CAMPAIGN (“CM”) ID
DESCRIPTION
OP CODE
FRT
PM674
Install Insulator-Console
Service Kit and
Diagnostic Sensor Unit
PM6743
2.4 hrs.
Or
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NTB17-029