90K_LSC_Extensio

To:
All Toyota Dealer Principals, Service Managers, and Parts Managers
Subject:
Extension of Limited Service Campaign (LSC) 90K
Certain 2005-2009 Model Year Avalon,
Certain 2007-2010 Model Year Camry,
Certain 2008 Model Year Highlander,
Certain 2006-2009 Model Year Rav4, and
Certain 2007-2010 Model Year Sienna Vehicles
2GR-FE (V6) Engine VVTi Oil Hose Replacement
In our continuing efforts to ensure the best in customer satisfaction, Toyota is extending Limited Service
Campaign (LSC) 90K on certain 2005-2009 MY Avalon, certain 2007-2010 MY Camry, certain 2008 MY
Highlander, certain 2006-2009 MY Rav4, and certain 2007-2010 MY Sienna Vehicles. There are approximately
117,500 vehicles that were not completed prior to the expiration of the original LSC that will be covered by this
LSC extension.
Background
On certain vehicles equipped with a 2GR-FE (V6) engine, the rubber portion of the oil supply hose for the VVT-i
actuator may degrade over time. This condition may cause oil to leak from the VVT-i oil hose producing
abnormal engine noise and the oil pressure light to illuminate.
The following vital information is provided to inform you and your staff of the owner notification timing and your
degree of involvement.
Limited Service Campaign (LSC) Remedy
Authorized Toyota dealerships are requested to replace the VVTi Oil Hose at NO CHARGE to the vehicle’s
owner.
This LSC extension will be available until December 31, 2021, and will only be available at an authorized
Toyota Dealer.
1. Owner Notification Mailing Date
The owner notification will commence in mid-September.
Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the LSC extension announcement, it is the dealership’s responsibility to
forward the owner letter to the customer who purchased the vehicle.
LSC 90K Extension - D - Page |2
(Owner Notification Mailing Date Continued. . .)
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to
performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on
TIS.
2. Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers conduct the LSC remedy on any used
vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery.
3. Number and Identification of Covered Vehicles
There are approximately 117,500 vehicles covered by this LSC extension.
MODEL
Avalon
WMI
4T1
4T1
Camry
JTN
Highlander
JTE
2T3
VDS
2005
2006
2007
2008
2009
2007
2008
2009
2010
2007
2008
2009
2008
2009
MY
BK36B
BK46K
BK3EK
BK46K
DS41A
DS42A
DS43A
DS44A
ES41A
ES42A
ES43A
BK31V
BK33V
BK31V
BK32V
BK33V
2006
RAV4
BK34V
BK35V
ZK31V
JTM
ZK32V
ZK33V
ZK34V
ZK35V
BK31V
2007
BK32V
Start
U001102
U062432
U165629
U251079
U324725
U001024
U054582
U073259
U100665
3000021
3031562
3037144
2000147
2000181
2000146
2000303
2000201
2000190
2000188
W002732
W002720
5000037
6000087
5000030
6000080
5000027
6000090
5000094
5000084
5000039
6000020
5000044
6000017
5000011
6000026
5000021
5000407
5012714
6010028
5012762
6010136
Finish
U062420
U167701
U253861
U311505
U346786
U560047
U576873
U587034
U100665
3031526
3037061
3040290
2048686
2048885
2049459
2048181
2084190
2082145
2083204
W002744
W002720
5012682
6010000
5012501
6009998
5012628
6009974
5012662
5012671
5005680
6003114
5005619
6003131
5005655
6003054
5005593
5005532
5040726
6028043
5040722
6028051
MODEL
WMI
VDS
MY
BK33V
BK34V
BK35V
ZK31V
2007
ZK32V
ZK33V
ZK34V
ZK35V
BK31V
RAV4
JTM
BK32V
BK33V
2008
BK34V
BK35V
ZK31V
ZK32V
ZK33V
2007
Sienna
5TD
2008
2009
2010
ZK34V
ZK35V
BK22C
BK23C
ZK22C
ZK23C
BK22C
BK23C
ZK22C
ZK23C
BK23C
ZK22C
ZK23C
KK4CC
Start
5012869
6010030
5012765
5013592
5005695
6003146
5005722
6003166
5005710
6003137
5005707
5005854
5040842
6028124
5041092
6028135
5040791
6028079
5040796
5040977
5015779
6010038
5016143
6010023
5016193
6010047
5016170
5016694
S000038
S000025
S000015
S000018
S008777
S008766
S099372
S095940
S023175
S228570
S227256
S298111
Finish
5040746
6028011
5040451
5040587
5016119
6010005
5015913
6009951
5016113
6009952
5016043
5015772
5061094
6044174
5060709
6044123
5060960
6044259
5060495
5060576
5020928
6014377
5020974
6014383
5020961
6014272
5020924
5020916
S008764
S008740
S099335
S099339
S022321
S022099
S223498
S225256
S023175
S243366
S281144
S299362
Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner
who has not yet received the notification, please verify coverage by confirming through TIS. Dealers
should perform the procedure as outlined in the Technical Instructions located on TIS. Not all vehicles in
the VIN range are covered by this LSC extension.
LSC 90K Extension - D - Page |3
4. Dealer Summary Reports
Summary Reports, containing the number of covered vehicles in your dealership’s primary marketing area,
have been enclosed in the dealer package. (Please verify eligibility by confirming through TIS prior to
performing repairs.)
5. Parts Ordering
Orders can be placed through the dealership’s facing PDC. The VVTi Oil Hoses have been placed on
Dealer Ordering Solutions and will be systematically released daily based on dealer ordering criteria.
Campaign
90K
Part Number
04009-33131
Part Description
No.1 Oil Hose Kit
Qty.
1
Each dealer has received specific dealer ordering criteria in an email from their facing PDC Manager based
on Repair Order Volume * PDC Affected UIO. Therefore, it is vital that each dealership work with both Parts
and Service to immediately file claims and coordinate appropriate kit orders.
6. Required Special Service Tools
An angled needle nose pliers will be required to complete the repair, one of these tools was previously
provided free of charge at the launch of the original 90K LSC. Technicians may also utilize the following
commercially available tools:
•
•
•
Snap-On: 411BCP
Matco: PNG111B
Mac: P301733
7. Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership associates involved in
the LSC process are required to successfully complete E-Learning course SC13A. To ensure that all
vehicles have the repair performed correctly; technicians performing this LSC repair are required to currently
hold at least one of the following certification levels:
•
•
•
•
Certified Engine
Expert Engine
Master
Master Diagnostic Technician
It is the dealership’s responsibility to select technicians with the above certification level or greater to
perform this Limited Service Campaign repair. Carefully review your resources, the technician skill level,
and ability before assigning technicians to this repair. It is important to consider technician days off and
vacation schedules to ensure there are properly trained technicians available to perform this repair at all
times.
LSC 90K Extension - D - Page |4
8. Remedy Procedures
Please refer to TIS for Technical Instructions.
Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time
of appointment.
9. Warranty Reimbursement Procedure
2007-2011 Model Year Camry Hybrid Vehicles
LSC
90K
•
Op. Code
Model
Description
9609K1
Highlander
0.7 hr/vehicle
9609K2
RAV4
0.6 hr/vehicle
9609K3
Camry
9609K4
Avalon
0.7 hr/vehicle
9609K5
Sienna
1.0 hr/vehicle
Replace VVTi Oil Hose
Flat Rate
0.7 hr/vehicle
The above operation codes include 0.1 hour for administrative cost per unit for the dealership.
10. Campaign Designation Decoder
Examples:
th
A0D = Launched in 2010, Remedy Phase, 4 Campaign Launched in 2010
nd
Campaign Launched in 2012
C1B = Launched in 2012, Interim Phase, 2
st
D0B = Launched in 2013, Remedy Phase, 1 Campaign Launched in 2013
11. Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles
have the repair performed correctly, please designate at least one associate (someone other than the
individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
LSC 90K Extension - D - Page |5
12. Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications.
(Please do not provide this number to customers. Please provide this contact to only media associates.)
13. Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or LSC remedy. Please welcome them to your dealership and answer any questions that they may
have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer
Experience Center (1-888-270-9371).
Please review this entire package with your Service and Parts staff to familiarize them with the proper
step-by-step procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.