TSB-ELE128R1

GROUP
ELE
MODEL
2015MY
Various Models
NUMBER
128 (Rev 1, 03/24/2017)
DATE
March 2017
TECHNICAL SERVICE BULLETIN
SERVICE ACTION: AUDIO SOFTWARE
UPGRADE (SA276)
SUBJECT:
 NOTICE
This bulletin has been revised to include additional information. New/revised
sections of this bulletin are indicated by a black bar in the margin area.
This bulletin provides the procedure to upgrade the audio software on some 2015MY Soul
(PS), Sportage (SL), Optima (TF, QF), Forte (YD), and Sorento (XMa) vehicles to incorporate
Bluetooth and Voice Recognition improvements. Follow the procedure outlined in this bulletin to
perform an audio logic improvement. Before conducting the procedure, verify that the vehicle is
included in the list of affected VINs.
 NOTICE
A Service Action is a repair program without customer notification that is performed
during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
Repair status for a VIN is provided on WebDCS (Service → Warranty Coverage →
Warranty Coverage Inquiry → Campaign Information). Not completed Recall / Service
Action reports are available on WebDCS (Consumer Affairs → Not Completed Recall
→ Recall VIN → Select Report), which includes a list of affected vehicles.
This issue number is SA276.
File Under: 
Circulate To:
X General Manager

X Service Advisors

X Technicians

X Service Manager

X Parts Manager

X Body Shop Manager  Fleet Repair

Page 2 of 6
AUDIO SOFTWARE UPGRADE (SA276)
SUBJECT:
Software Inspection Procedure:
1. Start the vehicle or connect the Midtronics GR8-1299 charger.
2.
Record the customer’s radio presets before performing the upgrade.
3.
Turn the head unit OFF.
4.
Press and hold preset button “1” and
then preset button “4” and continue to
hold both for five (5) seconds.
 NOTICE
If the software version screen is
displayed when pressing and
holding the preset buttons “1”
and “4” only, restart the
procedure from step 1.
5.
Immediately after releasing preset
buttons “1” and “4”, press preset button
“1” four (4) times in a row quickly within
half a second each.
6.
Check the software version and verify
that it matches the versions below:
Model
Current Version
Soul (PS)
Sportage (SL)
Optima (TF, QF)
Forte (YD)
Sorento (XMa)
V1.02, V1.03
V1.03, V1.04
V1.03, V1.04
V1.05, V1.06
V1.04, V1.05
If it matches, continue to the next step.
If it does not match, contact Techline.
TSB: SA276 (Rev 1) Various Models March 2017
Page 3 of 6
SUBJECT:
AUDIO SOFTWARE UPGRADE (SA276)
7.
If performing the upgrade using the KDS
AUM, refer to TSB SST041.
8.
With the S/W version screen displayed,
obtain the USB stick labeled 15MY SA
(AUDIO/UVO) (white) from your Service
Manager and insert it in the vehicle’s
USB port.
Images shown are for demonstration only
purposes and will vary by model.
9.
Press the SETUP button.
10. Press preset button “1” to display the
firmware upgrade menu.
TSB: SA276 (Rev 1) Various Models March 2017
Page 4 of 6
AUDIO SOFTWARE UPGRADE (SA276)
SUBJECT:
11. Once the Firmware upgrade menu is
displayed, press preset button “4” to
update MICOM.
12. In some cases, the firmware upgrade
(1/2) will begin and system will display
the progress on the screen. Once the
upgrade is complete, the head unit will
automatically reset and then turn off.
Monitor this part of the upgrade to
ensure the second upgrade begins (see
step 13 below).
 NOTICE
The firmware update will take
approximately three (3) minutes to
complete. Do NOT remove the USB
or turn the radio or vehicle OFF
while the update is in progress.
13. In some cases, the upgrade (2/2) will
automatically begin and system will
display the progress on the screen. Once
the upgrade is complete, the head unit
will automatically reset and then turn off.
On other vehicles, the upgrade (2/2) will
not automatically begin. Turn off the
head unit, press and hold SEEK DOWN
V and then press SETUP and continue to
hold both for two (2) seconds or more
and then release.
The upgrade will proceed to “Format →
Font → BT → DSP → VG → VR”.
 NOTICE
The update will take approximately
twenty (20) minutes to complete.
Other services can be performed
while the system upgrade is in
progress. Do NOT remove the USB
or turn the radio or vehicle OFF
while the update is in progress.
TSB: SA276 (Rev 1) Various Models March 2017
Page 5 of 6
AUDIO SOFTWARE UPGRADE (SA276)
SUBJECT:
14. Once the update is complete, the screen
as shown will be displayed (Update
Complete). Press the power button to
restart the unit.
15. Verify that the software upgrade is
sucessful by checking the software
version by following software inspection
procedure steps 3 to 6 on page 2 of this
bulletin. If update is not successful,
restart the procedure from step 3.
Model
New Version
Soul (PS)
Sportage (SL)
Optima (TF, QF)
Forte (YD)
Sorento (XMa)
V1.05
V1.08
V1.07
V1.09
V1.07
16. Reprogram the customer’s radio presets
if necessary.
17. Pair a phone and make a call confirming
Bluetooth is operational. Delete phone
from system after testing.
18. Use voice recognition to pull up a radio
station and confirm voice recognition is
operational.
19. Help or advise customer that they should
delete phone pairings and re-pair all
phones.
TSB: SA276 (Rev 1) Various Models March 2017
Page 6 of 6
AUDIO SOFTWARE UPGRADE (SA276)
SUBJECT:
AFFECTED VEHICLE RANGE:
Model
Production Date Range
Soul (PS)
June 16, 2014 to January 12, 2015
Sportage (SL)
June 2, 2014 to January 12, 2015
Optima (TF)
April 28, 2014 to December 12, 2014
Forte (YD)
April 11, 2014 to January 5, 2015
Optima (QF)
May 1, 2014 to February 20, 2015
Sorento (XMa)
February 1, 2014 to December 10, 2014
REQUIRED PART:
Part Name
Description
Software Upgrade
USB Drive
15MY SA
(AUDIO/UVO)
Figure
Comments
This software upgrade can
also be performed using
KDS and AUM.
WARRANTY INFORMATION:
N CODE: N99 C CODE: C99
Model
Claim Causal
Qty.
Type
P/N
Repair
Description
Labor Op
Code
Soul (PS)
96565
0W020
160129R0
Sportage (SL)
96174
3W000
160129R1
Optima (TF)
96174
2T100
V
0
(SA276)
Audio Software
Upgrade
160129R2
Forte (YD)
96174
A7AA0
Optima (QF)
96160
2T000
170A12R1
Sorento (XMa)
96160
1U300
170A11R1
160129R3
Op
Time
Replacement
P/N
Qty.
0.3
M/H
N/A
0
 NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers
should reference SA276 when accessing the WebDCS system.
TSB: SA276 (Rev 1) Various Models March 2017