TSB-ELE129R1
Service Bulletin Details
Public Details for: TSB-ELE129R1
Tsb: service action: uvo software upgrade (sa277) - this bulletin provides the procedure to upgrade the uvo software on some 2015my soul (ps), sportage (sl), optima (tf, qf), forte (yd), and sorento (xma) vehicles to incorporate bluetooth
- 2015 -
GROUP ELE MODEL 2015MY Various Models NUMBER 129 (Rev 1, 03/24/2017) DATE March 2017 TECHNICAL SERVICE BULLETIN SERVICE ACTION: UVO SOFTWARE UPGRADE (SA277) SUBJECT: NOTICE This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to upgrade the UVO software on some 2015MY Soul (PS), Sportage (SL), Optima (TF, QF), Forte (YD), and Sorento (XMa) vehicles to incorporate Bluetooth and Voice Recognition improvements. Follow the procedure outlined in this bulletin to perform a UVO logic improvement. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs. NOTICE A Service Action is a repair program without customer notification that is performed during the warranty period. Any dealer requesting to perform this repair outside the warranty period will require DPSM approval. Repair status for a VIN is provided on WebDCS (Service → Warranty Coverage → Warranty Coverage Inquiry → Campaign Information). Not completed Recall / Service Action reports are available on WebDCS (Consumer Affairs → Not Completed Recall → Recall VIN → Select Report), which includes a list of affected vehicles. This issue number is SA277. File Under:Circulate To: X General Manager X Service Advisors X Technicians X Service Manager X Parts Manager X Body Shop Manager Fleet Repair Page 2 of 6 UVO SOFTWARE UPGRADE (SA277) SUBJECT: Software Inspection Procedure: 1. Start the vehicle or connect the Midtronics GR8-1299 charger. 2. Record the customer’s radio presets before performing the upgrade. 3. With the head unit ON, press SETUP. NOTICE Button layouts may differ by model. 4. Touch “System”. 5. Touch “System Information”. 6. Check the software version and verify that it matches the versions below: Model Current Version Soul (PS) Sportage (SL) Optima (TF, QF) Forte (YD) Sorento (XMa) 1.MP.1.007, 008, 009, 010, 011, 012, or 013. If it matches, continue to the next step. If it does not match, contact Techline. TSB: SA277 (Rev 1) Various Models March 2017 Page 3 of 6 UVO SOFTWARE UPGRADE (SA277) SUBJECT: 7. If performing the upgrade using the KDS AUM, refer to TSB SST041. 8. With the S/W version screen displayed, obtain the USB stick labeled 15MY SA (AUDIO/UVO) (white) from your Service Manager and insert it in the vehicle’s USB port. Images shown are for demonstration only purposes and will vary by model. 9. For Sportage (SL), Optima (TF, QF), Forte (YD), and Sorento (XMa), press and hold the CD EJECT button, “FM/AM” button, and “eServices” button. While holding the three (3) buttons, use a ballpoint pen or a similar tool and press the RESET button (A). For Soul (PS) vehicles, press and hold the “FM/AM” button and “eServices” button. While holding the two (2) buttons, use a ballpoint pen or a similar tool and press the RESET button (A). A 10. The head unit will automatically reset and begin the program download. NOTICE The download will take approximately three (3) minutes to complete and should be monitored to confirm completion. Do NOT remove the USB or the turn the radio or vehicle OFF while the download is in progress. TSB: SA277 (Rev 1) Various Models March 2017 Page 4 of 6 UVO SOFTWARE UPGRADE (SA277) SUBJECT: 11. Once the download is complete, the screen as shown to the right should be displayed. NOTICE If the screen displays “Program download failed!!”, restart the procedure from step 3. 12. Press the RESET button (A) using a ballpoint pen or a similar tool. NOTICE Do NOT remove the USB or turn the radio or vehicle OFF while the update is in progress. A 13. The software upgrade should begin and the screen as shown to the right should be displayed. NOTICE The head unit may restart several times. The update will take approximately three (3) to five (5) minutes to complete. Do NOT remove the USB or turn the radio or vehicle OFF while the update is in progress. 14. The head unit will automatically restart once the upgrade is complete. TSB: SA277 (Rev 1) Various Models March 2017 Page 5 of 6 UVO SOFTWARE UPGRADE (SA277) SUBJECT: 15. Verify that the software upgrade is sucessful by checking the software version by following software inspection procedure steps 3 to 6 on page 2 of this bulletin. If update is not successful, restart the procedure from step 3. Model New Version Soul (PS) Sportage (SL) Optima (TF, QF) Forte (YD) Sorento (XMa) 1.MP.1.021 16. Reprogram the customer’s radio presets if necessary. 17. Pair a phone and make a call confirming Bluetooth is operational. Delete phone from system after testing. 18. Use voice recognition to pull up a radio station and confirm voice recognition is operational. 19. Assist or advise customer that they should delete phone pairings and re-pair all phones. TSB: SA277 (Rev 1) Various Models March 2017 Page 6 of 6 UVO SOFTWARE UPGRADE (SA277) SUBJECT: AFFECTED VEHICLE RANGE: Model Production Date Range Soul (PS) June 16, 2014 to January 15, 2015 Sportage (SL) June 2, 2014 to January 9, 2015 Optima (TF) April 23, 2014 to December 12, 2014 Forte (YD) April 15, 2014 to December 31, 2014 Optima (QF) May 2, 2014 to February 18, 2015 Sorento (XMa) December 18, 2013 to December 5, 2014 REQUIRED PART: Part Name Description Software Upgrade USB Drive 15MY SA (AUDIO/UVO) Figure Comments This software upgrade can also be performed using KDS and AUM. WARRANTY INFORMATION: N CODE: N99 C CODE: C99 Model Claim Causal Qty. Type P/N Repair Description Labor Op Code Soul (PS) 96565 0W020 160128R0 Sportage (SL) 96174 3W000 160128R1 Optima (TF) 96174 2T100 V 0 (SA277) UVO Software Upgrade 160128R2 Forte (YD) 96174 A7AA0 Optima (QF) 96160 2T000 170A12R0 Sorento (XMa) 96160 1U300 170A11R0 160128R3 Op Time Replacement P/N Qty. 0.3 M/H N/A 0 NOTICE VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SA277 when accessing the WebDCS system. TSB: SA277 (Rev 1) Various Models March 2017