20472351

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Bentayga - Tailgate power latch fails to operate
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2047235/1
EH
Approval
New customer code
Object of complaint
Complaint type
Body fixtures and fittings -> Door, closures operation -> Close tailgate
Body fixtures and fittings -> Door, closures operation -> Electrically close rear lid
Body fixtures and fittings -> Door, closures operation -> Electrically close rear lid
Body fixtures and fittings -> Door, closures operation -> Electrically close rear lid
functionality -> without function / defect
functionality -> without function / defect
functionality -> partially without function
functionality -> defective function sequence
Position
New workshop code
Object of complaint
Complaint type
Body fixtures and fittings -> Closures -> Rear lid power-latching control unit -> Rear-lid powerlatching motor
functionality -> without function /
defect
Vehicle data
Bentayga
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
4V1* 2017 E
*
*
*
4V1* 2018 E
*
*
*
Chasssis numbers
Manufacturer Filler Type Filler MY Factory From To
Prod from Prod to
SJA
*
*
*
*
C
000001 017688
Documents
Document name
master.xml
master.doc
Position
Technical product information
Bentayga - Tailgate power latch fails to operate
Transaction No.: 2047235/1
Customer statement / workshop findings
Tailgate (rear lid) power closes but fails to latch.
Bowden cable has detached from the Tailgate power latch actuator.
Technical background
In certain circumstances, the Bowden cable used to power latch the tailgate may become detached from the power latch actuator – figure 1.
Figure 1
Production change
Introduction of a cable tie to prevent the Bowden cable detaching from the power latch actuator, an improved securing method is currently under
investigation.
Measure
With a confirmed report of a tailgate powering closed but NOT power latching, check the integrity of the Bowden cable attached to the tailgate power
latch actuator – figure 1.
Remove the tailgate lower trim – figure 2 – refer to Repair Group 70 - Trim, Noise Insulation – Tailgate trim – Tailgate lower trim – To
remove and fit.
Figure 2
If the Bowden cable is detached from the actuator – figure 1 - inspect the securing tangs for damage – figure 3 - tangs that are slightly deformed are
acceptable, broken or missing tangs will require the power latch actuator to be replaced – refer to Repair Group 55 – Bonnet, flaps, cab, central
locking – Tailgate and fittings – Tailgate power latching motor – To remove and fit.
If the Bowden cable is not detached from the power latch actuator, a cable tie must still be installed in order to prevent the
possibility of this failure occurring in the future, this should be done when the reason for the failure to latch has been established.
Figure 3
If the tangs are serviceable, refit the Bowden cable to the power latch motor – figure 4 - ensure location “4” is used – figure 5.
Figure 4
Figure 5
Fit a cable tie into the position shown – figure 6.
Figure 6
Note: When fitting the cable tie DO NOT over tighten – figures 7 / 8.
Figure 7
Figure 8
Refit the tailgate trim – Refer to Repair Group 70 - Trim, Noise Insulation – Tailgate trim – Tailgate lower trim – To remove and fit.
Check functionality of the Tailgate Latching Actuator.
Warranty accounting instructions
Warranty Type
110 or 910
Labour Operation Code
58 41 41 99
Damage Service Number
58 41
Damage Code
00 18
Time
50TU