6-302NAS4

UPDATE PRIOR TO SALE 4616-5B: V6 PETROL
COOLANT HOSE CHAFE
13-DEC-16
NO.: 6-302NAS
(issue 4)
SEC.: GENERAL
INFORMATION
MKT.: CAN
SERVICE BULLETIN
/ USA
CHANGES ARE HIGHLIGHTED IN GRAY
DESCRIPTION OF ISSUE
An issue has been identified on a limited number of vehicles fitted with the 3.0L V6 Supercharged
engine within the Affected Vehicle Range where the coolant hose from the thermostat housing may
not have been fitted with a retention clip on the right-hand air cleaner. This may allow the hose to
chafe against the engine accessory drive belt and lead to a possible loss of coolant.
This program does not apply to any vehicle already registered and in use, either with the retailer or
customer. Any vehicle already in use may continue to be driven and any repair instructions deemed
necessary will be communicated through a separate Field Action or Technical Bulletin.
AFFECTED VEHICLE RANGE
F-PACE (X761; 3.0L V6 Supercharged)
Model Year: ......................... 2017
VIN: ........................................ 051144-062053
XE (X760; 3.0L V6 Supercharged)
Model Year: ......................... 2017
VIN: ........................................ 946521-953680
See the attached list of unsold vehicles (as of 12 December 2016).
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this program (K404) prior to undertaking any
rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from
releasing the vehicles for new vehicle sale pending completion of the inspection procedure and, if
necessary, any rework action.
Vehicles which pass the inspection procedure may be sold or released for onward distribution.
Vehicles which do not pass the inspection procedure must be repaired as per the Technical Bulletin
below prior to being sold or released for onward distribution.
Refer to Technical Bulletin K404 UPS4616-5bNAS, Update Prior to Sale: V6 Petrol Coolant Hose
Chafe, for detailed repair instructions.
PARTS
NOTE: order parts only as determined by prior inspection.
DESCRIPTION
Coolant Hose
PART NO. / SUNDRY CODE
T2H3422
Jaguar Land Rover North America, LLC
QTY. / VALUE
1
555 MacArthur Boulevard
EXPECTED % OF VEHICLES
REQUIRING PARTS
Only if necessary
Mahwah, NJ 07430
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any
rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service
Actions are identified to ensure the correct parts are available and adequate workshop time is
allocated for repairs to be completed in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option
Code. The SRO and part information listed have been included for information only. The Option
Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought
into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to change;
those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the
09 June 2017 closure date must be submitted or payment within 30 calendar days of completion of
the repair.
PROGRAM
CODE
K404
K404
K404
K404
OPTION
CODE
B
C
D
E
DESCRIPTION
SRO
TIME
(HOURS)
PART NO. /
SUNDRY CODE
-
QTY. /
VALUE
Check that the fir tree clip for the
05.10.10
coolant hose is installed and located
and secure on the right side air
cleaner and there is no damage to
the coolant hose
0.10
-
Check that the fir tree clip for the
05.10.10
coolant hose is installed and located
and secure on the right side air
cleaner and there is no damage to
the coolant hose
0.10
Drive in/drive out
10.10.10
0.20
-
-
Renew coolant hose and secure the
fir tree clip on the right side air
cleaner (without FFBH)
26.30.20
1.0
T2H3422
1
Renew coolant hose and secure the
fir tree clip on the right side air
cleaner (without FFBH)
26.30.20
1.0
T2H3422
1
Drive in/drive out
10.10.10
0.20
-
-
-
Normal Warranty policies and procedures apply.
CUSTOMER COMMUNICATION
Should this UPS mean that you are unable to deliver an affected vehicle to a customer at an agreed
handover date, please advise the customer of the following:
"Jaguar Land Rover is committed to delivering vehicles to our customers of the highest quality,
complete with the very latest hardware and software. Our vehicles are continually evolving with
our Engineering and Design teams constantly looking for new and innovative ways to further
enhance and develop our cars.
Jaguar Land Rover has advised us that there is an upgrade to be carried out on your vehicle,
and have instructed us to complete this action prior to handing the vehicle over to you. Jaguar
Land Rover apologize that this upgrade may delay the delivery of your new vehicle but are
committed to ensuring customers benefit from the very latest technology to ensure your
ownership experience is the best one possible."
If necessary you may communicate technical details of the repair or upgrade that is required on the
vehicle; this is at your discretion.
RETAILER EMPOWERMENT
We appreciate the frustration experienced by both our customers and Retailers with regards the
launch of any UPS campaign.
Following the launch of Retailer Empowerment (and where you feel it appropriate), you now have
the ability to offer goodwill to customers who have suffered delays in the delivery of their vehicle.
Any goodwill offer should be specifically for a customer whose vehicle delivery has been delayed
due to UPS activity to acknowledge the poor experience.
Should you have any questions, please contact the Customer Relationship Centre (CRC) in the first
instance for help and support.
UPS4616-5B: UNSOLD VIN LIST*
*as of 12-DEC-16
CANADA
VIN
CHASSIS #
MODEL LINE
MODEL YEAR
DEALER CODE AND NAME
SADCL2BV8HA051300
051300
F-PACE
2017
4513 Jaguar Langley
USA
SADCL2BV3HA059143
059143
F-PACE
2017
0617 Jaguar Minneapolis
SAJAN4BV2HA948638
948638
XE
2017
4008 Jake Kaplan's Ltd.
SADCK2BV2HA059220
059220
F-PACE
2017
5316 Jaguar Dublin
SADCK2BV8HA056645
056645
F-PACE
2017
5320 Jaguar Palm Beach
SAJAN4BVXHA946877
946877
XE
2017
5335 Jaguar Spokane
SAJAH4BV7HA948982
948982
XE
2017
5387 Jaguar Orlando
SAJAD4BV9HA949580
949580
XE
2017
5390 Jaguar Austin
SAJAH4BV0HA946894
946894
XE
2017
5392 Jaguar El Paso
SAJAE4BV3HA948938
948938
XE
2017
5394 Jaguar Dallas
SAJAD4BV2HA950067
950067
XE
2017
5641 Warren Henry Jaguar
SAJAK4BV7HA948417
948417
XE
2017
5729 Gaudin Jaguar
SAJAH4BV8HA947405
947405
XE
2017
5773 Jaguar Shreveport
Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, NJ 07430