SSM73074

TOPIx - SSM73074 - SD card is missing from transit bag when the vehicle is received by... Page 1 of 1
Reference
SSM73074
Models
XE / X760
XF / X260
Title
SD card is missing from transit bag when the vehicle is received by retailer
Category
Electrical
Last modified
28-Nov-2016 00:00:00
Symptom
207000 Entertainment Systems
Attachments
sim card correct installation in transit bag.docx (sim card correct installation in transit
bag.docx)
Content
Issue
When the vehicle is received it is found that the transit bag is
1) Ripped and the sd card is missing.
2) The sd card is for the incorrect region
3) The sd card is missing but the transit bag is intact.
Action
If you discover any of these conditions and before proceeding you are requested to take
a photograph of the transit bag clearly showing the issue and the buid sheet within the
bag and to raise an EPQR with the photograph attached.
The assured vins for this in production are
XE P07296
XF Y46476
This may affect the warranty claim if this process is not followed.
Technicians - Please rate this SSM and provide comments so that future
communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me resolve the
customer concern.
3 = Average – Adequate information provided – The SSM partially helps me resolve the
customer concern.
5 = Excellent – All required information provided to resolve the customer concern.
http://topix.jaguar.jlrext.com/topix/service/archive/716821/index
12/6/2016