6-332NAS

SERVICE ACTION K440: FRONT LOWER ARM
SERVICE BULLETIN
JOINT GAITER DAMAGE
09-NOV-16
NO.: 6-332NAS
SEC.: GENERAL
INFORMATION
MKT.: CAN / USA
DESCRIPTION OF ISSUE
An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range
which may have been manufactured away from process and in some cases the gaiter on the front
suspension front/forward lower control arm has been damaged. Investigations have identified a
potential split on the front/forward lower control arm gaiter, which will allow grease to be washed
out and water/road debris may enter the component during service usage.
This could lead to a possible audible noise and or driveability concern with the component that is
noticeable by the driver
AFFECTED VEHICLE RANGE
F-PACE (X761)
Model Year: ......................... 2017
VIN: ........................................ 045119-071805
Visit the Jaguar Business Network (JBN) website for a list of affected unsold vehicles (as of
31 October 2016).
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this program prior to undertaking any rework
action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from
releasing the vehicles for new vehicle sale pending completion of the rework action.
Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but
must have it completed prior to vehicle handover to the customer. Affected vehicles already in the
hands of customers should be updated at the next available opportunity.
Refer to Technical Bulletin K440NAS, Service Action: Front Lower Arm Joint Gaiter Damage, for
detailed repair instructions.
PARTS
NOTE: Order only the expected percentage demand of parts identified.
DESCRIPTION
PART NO. / SUNDRY CODE
QTY. / VALUE*
EXPECTED % OF VEHICLES
REQUIRING PART
Front lower arm
T4A1012
See table below
5
Bolt
T4A10259
See table below
5
Nut
T2H17605
See table below
5
Bolt
T2H17608
See table below
5
Nut
T4N3680
See table below
5
Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, NJ 07430
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any
rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service
Actions are identified to ensure the correct parts are available and adequate workshop time is
allocated for repairs to be completed in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option
Code from the table. The SRO and part information listed have been included for information only.
The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the
vehicle is brought into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to change;
those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the
31 October 2018 expiry date must be submitted for payment within 30 calendar days of completion
of the repair.
PROGRAM
CODE
OPTION
CODE
K440
B
K440
C
K440
K440
K440
K440
DESCRIPTION
SRO
TIME
(HOURS)
PART NO. /
SUNDRY CODE
QTY. /
VALUE
Front lower arm - inspect
05.10.20
0.20
-
-
Front lower arm - inspect
05.10.20
0.20
-
-
Drive in/drive out
10.10.10
0.20
-
-
Front lower arm - replace single side 60.35.53
1.30
T4A1012
T4A10259
T2H17605
T2H17608
T4N3680
1
1
1
1
1
Front lower arm - replace single side 60.35.53
1.30
T4A1012
T4A10259
T2H17605
T2H17608
T4N3680
1
1
1
1
1
Drive in/drive out
0.20
-
-
Front lower arm - replace both sides 60.35.60
1.50
T4A1012
T4A10259
T2H17605
T2H17608
T4N3680
2
2
2
2
2
2
Front lower arm - replace both sides 60.35.60
1.50
T4A1012
T4A10259
T2H17605
T2H17608
T4N3680
Drive in/drive out
0.20
-
2
2
2
2
2
-
D
E
10.10.10
F
G
Normal Warranty policies and procedures apply.
10.10.10