12-189-15R

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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GENERAL MANAGER q
PARTS MANAGER
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SERVICE BULLETIN
APPLICABILITY: 2012-16MY Impreza 2.0L Models
2015MY-2016MY WRX and STI Models
SUBJECT:
Rattling Sound from Rear Package Shelf Area
NUMBER: 12-189-15R
DATE: 09/23/15
REVISED: 07/26/16
INTRODUCTION
This bulletin provides information about changes made to the rear shelf trim to address customer
concerns of a rattling sound heard while driving over bumpy / rough roads. The sources of the rattle
have been identified as:
• the mounting points for the center stop lamp where it fits into the package shelf
• the package shelf itself rattling against the inside of the rear glass
• the rib and/or stand portions located on the underside of the package shelf contacting the
shelf portion of the vehicle body.
PRODUCTION CHANGE INFORMATION:
The new package shelves were incorporated into production per the starting VIN chart below:
MODEL
Impreza 2.0
4-Door
WRX / STI
All
STARTING VIN
G*015622
H*800024
PART INFORMATION
PART NUMBER
65510FJ012VH (Black Interior)
65510FJ012WJ (Beige Interior)
65510VA002VH
65510VA031VH
APPLICATION
Impreza 2.0
WRX / STI w/ Harman-Kardon Audio
WRX / STI w/out Harman-Kardon Audio
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 12-189-15R; Revised 07/26/16
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Page 1
The changes made to the new shelves include:
•
addition of 5 non-woven tape “cushion
seats” in the area of the center stop
lamp
•
EPT foam tape added along the rear
edge of the shelf to insulate it from
contacting the rear glass.
•
EPT foam tape added to the ribs and
stands which are molded into the
underside of the package shelf to
insulate them from the vehicle body.
EPT Foam Tape
EPT Foam Tape
SERVICE PROCEDURE / INFORMATION
•
If the rattle sound is confirmed and determined to be coming from the center stop lamp in
the rear package shelf, prepare 5 pieces of non-woven tape material (p.n. SOA963W110)
15mm X 30mm. Remove the lamp assembly following the procedure in the applicable
Service Manual. Apply the non-woven tape (cushion seats) to the lamp mounting areas of
the package shelf as shown in the illustration and photo below. Reinstall the lamp assembly
in reverse order of removal.
Continued...
Bulletin Number: 12-189-15R; Revised 07/26/16
Page 2
Non-woven
tape cushion seats
•
If the rattle sound is confirmed and determined to be caused by the rear package shelf
contacting the rear glass, order a self-adhesive EPT foam tape “kit” (p.n. 63599AJ000).
Remove the package shelf following the procedure in the applicable Service Manual. Using
the 3mm X 5mm X 650mm long strips from the kit, apply the EPT foam tape to the rear edge
of the package shelf as shown in the illustration below. Each side will use approximately
600mm of the 650mm long strip. In addition, apply the 5 non-woven tape (cushion seats)
as referenced above to the center stop lamp mounting areas of the package shelf at this time.
Reinstall the package shelf and center stop lamp assembly in reverse order of removal.
3mm X 5mm foam
strip (RH side shown)
•
Non-woven
tape cushion seats
(Start of LH side shown)
IMPORTANT: While the package shelf is removed, always inspect the underside of for
missing or misaligned EPT foam tapes which must be applied to the support rib and stand
portions. This will insulate the package shelf from the vehicle body. The photo below shows
all the locations in areas A, B & C (circled in red) which should be inspected and have EPT
foam tape applied as needed before reinstalling the package shelf. Example photos of how
the EPT foam tape should appear after application are also supplied.
Continued...
Bulletin Number: 12-189-15R; Revised 07/26/16
Page 3
A
B
C
Properly installed
•
•
When complete, reinstall the package shelf in reverse order of removal.
Road test the vehicle to confirm the repairs have eliminated the condition.
WARRANTY / CLAIM INFORMATION
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using
the following claim information:
LABOR DESCRIPTION
LABOR
OPERATION #
FAIL
CODE
LABOR
TIME
CENTER STOP LAMP RATTLE SOUND REPAIR
A916-294
XGS-25
0.4
REAR SHELF TRIM AND CENTER STOP LAMP
RATTLE SOUND REPAIR
A912-104
YBH-25
0.6
For claim submission purposes, use part number SOA635079 for the non-woven tape. Use part
number SOA635308 for the EPT self-adhesive foam.
Continued...
Bulletin Number: 12-189-15R; Revised 07/26/16
Page 4
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 12-189-15R; Revised 07/26/16
Page 5