F0B_LSC_Region L
Service Bulletin Details
Public Details for: F0B_LSC_Region L
Rl: the front passenger seat assembly is equipped with sensors for the occupant classification system which are used to control the operation of supplemental restraint systems (srs), including the front passenger airbag. The sensors classif
Models from 2013
2013 TOYOTA AVALON |
2013 TOYOTA AVALON HYBRID |
2013 TOYOTA CAMRY |
2013 TOYOTA CAMRY HYBRID |
2013 TOYOTA PRIUS C |
2013 TOYOTA YARIS |
TOYOTA Product Support Division Volume: XIX Number: TC15-004 Date: 1/22/2015 X Action X Retain Information INTEROFFICE MEMORANDUM To: All Toyota Region General Managers/Vice Presidents From: Bob Waltz, Group Vice President, Product Quality and Service Support Subject: Limited Service Campaign F0B (Phase 1 & 2 Remedy Available) Certain 2013 Model Year Avalon, Avalon Hybrid, Certain 2012 – 2013 Model Year Camry, Camry Hybrid, Prius C, and Yaris Vehicles Front Passenger Supplemental Restraint System In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service Campaign for certain 2013 Model Year Avalon, Avalon Hybrid, certain 2012 – 2013 Model Year Camry, Camry Hybrid, Prius C, and Yaris Vehicles. Due to part availability this Limited Service Campaign will be launched in phases by model; please refer to the following table for phase details. Phase Model 1 2 Prius C and Yaris Camry, Camry Hybrid, Avalon, Avalon Hybrid Status/Tentative Schedule Remedy Available Remedy Available Condition The front passenger seat assembly is equipped with sensors for the occupant classification system which are used to control the operation of supplemental restraint systems (SRS), including the front passenger airbag. The sensors classify the weight of the occupant and activate or deactivate the front passenger airbag accordingly. Additionally, the sensors are used to detect certain vehicle collisions. Due to the current collision detection thresholds, the system may interpret certain occupant seating usages or road conditions as a rear collision and illuminate the Airbag Warning Light and “AIR BAG OFF” indicator, disabling the front passenger air bag. Limited Service Campaign (LSC) Remedy The remedy for this Limited Service Campaign will vary by model and model production dates. Toyota dealers will perform the remedy at no charge to vehicle owners. The remedy will involve replacing the front passenger seat occupant classification system sensors. Additionally, dependent on vehicle production date, in some cases dealers will also replace the Occupant Classification System ECU and install an Owner’s Manual Update sticker. Please refer to the website found in the part ordering section for VIN specific remedy and part ordering information. This LSC will be available until December 31, 2017, and will only be available at an authorized Toyota Dealer. 1. Dealer Letter Mailing Date The attached dealer letter will be sent to all Toyota dealers in Late January, 2014. 2. Owner Letter Mailing Date The owner mailing for the Limited Service Campaign will be sent in phases in accordance with remedy part availability. Please refer to the table above for model by model tentative remedy availability timing. The owner notification will commence one week after the remedy becomes available. Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner who has not yet received a notification, please instruct them to verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. Limited Service Campaign F0B – R – Page |2 3. Number and Identification of Covered Vehicles There are approximately 753,200 vehicles covered by this LSC in the U.S. Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner who has not yet received the notification, please instruct the dealer to verify coverage by confirming through TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS. 4. Dealer/District Summary Reports We have enclosed the following Limited Service Campaign F0B Summary Reports in the Region/Private Distributor (PD) Service Manager/Customer Service Operations Manager/Director of Service package: • Region/PD Summary Report that provides an overview of the entire Region/PD for this LSC. • A District Summary Report that indicates the number of covered vehicles per dealership in each district for this LSC. 5. New and Used Vehicles in Dealership Inventory (In-Stock Vehicles) To ensure customer satisfaction, Toyota requests that dealers conduct this LSC remedy on any new or used vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery. 6. Parts Ordering The necessary replacement parts have been placed on Dealer Ordering Solutions. Additional part ordering information can be found in the dealer communication. 7. Media Contacts If you are a dealership associate and have any questions, please contact your District Service/Parts Manager. In the event you are contacted by the News media, it is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please do not provide this number to customers.) The attached Dealer Notification Letter contains additional details. Please review this remedy notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. Enclosures cc: Region/Private Distributor Assistant General Managers Region/Private Distributor Customer Service Operations Managers Region/Private Distributor Service Managers/Directors/VPs Region/Private Distributor Parts Managers/Directors/VPs Region/Private Distributor Customer Services Field Managers Region/Private Distributor Technical Services and Training Managers Region/Private Distributor District Service and/or Parts Managers Region/Private Distributor Customer Relations Managers Region/Private Distributor PDC Managers Region/Private Distributor Field Technical Specialists Region/Private Distributor Service Training Specialists Region/Private Distributor Vehicle Operations Managers Field Product Engineers Updated 4/16/2015: Phase 2 Remedy Available Updated 2/10/2015: Operation Code Description Updated 1/28/2015: Part Ordering To: All Toyota Dealer Principals, Service Managers, and Parts Managers Subject: Limited Service Campaign F0B (Phase 1 & 2 Remedy Available) Certain 2013 Model Year Avalon, Avalon Hybrid, Certain 2012 – 2013 Model Year Camry, Camry Hybrid, Prius C, and Yaris Vehicles Front Passenger Supplemental Restraint System In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service Campaign for certain 2013 Model Year Avalon, certain 2013 Model Year Avalon Hybrid, certain 2012 – 2013 Model Year Camry, certain 2012 – 2013 Model Year Camry Hybrid, certain 2012 – 2013 Model Year Prius C and, certain 2012 – 2013 Model Year Yaris vehicles. Due to part availability this Limited Service Campaign will be launched in phases by model, please refer to the following table for Phase details. Phase Model 1 2 Prius C and Yaris Camry, Camry Hybrid, Avalon, Avalon Hybrid Status/Tentative Schedule Remedy Available Remedy Available Condition The front passenger seat assembly is equipped with sensors for the occupant classification system which are used to control the operation of supplemental restraint systems (SRS), including the front passenger airbag. The sensors classify the weight of the occupant and activate or deactivate the front passenger airbag accordingly. Additionally, the sensors are used to detect certain vehicle collisions. Due to the current collision detection thresholds, the system may interpret certain occupant seating usages or road conditions as a rear collision and illuminate the Airbag Warning Light and “AIR BAG OFF” indicator, disabling the front passenger air bag. This LSC will be available until December 31, 2017, and will only be available at an authorized Toyota Dealer. Remedy The remedy for this Limited Service Campaign will vary by model and model production dates. Toyota dealers will perform the remedy at no charge to vehicle owners. The remedy will involve replacing the front passenger seat occupant classification system sensors. Additionally, dependent on vehicle production date, in some cases dealers will also replace the Occupant Classification System ECU and install an Owner’s Manual Update sticker. Please refer to the website found in the part ordering section for VIN specific remedy and part ordering information. 1. Owner Letter Mailing Date The owner mailing for the Limited Service Campaign will be sent in phases in accordance with remedy part availability. Please refer to the table above for model by model tentative remedy availability timing. The owner notification will commence one week after the remedy becomes available. Toyota makes significant effort to obtain current customer name and address information when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Limited Service Campaign announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner who has not yet received the notification, please instruct the dealer to verify coverage by confirming through TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS. Limited Service Campaign F0B – D – Page |2 2. Number and Identification of Covered Vehicles There are approximately 753,200 vehicles covered by this LSC in the U.S. Model Name Avalon Avalon Hybrid Camry Camry Hybrid Prius C Yaris Model Year Production Period Certain 2013 Mid-May, 2012 through Early March, 2013 Certain 2013 Late May, 2012 through Early March, 2013 Certain 2012-2013 Early February, 2011 through Mid-April, 2013 Certain 2012-2013 Early April, 2011 through Mid-March, 2013 Certain 2012-2013 Mid-July, 2011 through Mid-December, 2012 2012-2013 Late May, 2011 through early November, 2012 Number of Vehicles (Approx.) 19,400 5,850 558,900 65,200 44,600 34,700 Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner who has not yet received the notification, please instruct the dealer to verify coverage by confirming through TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS. 3. New and Used Vehicles in Dealership Inventory (In-Stock Vehicles) To ensure customer satisfaction, Toyota requests that dealers conduct this LSC remedy on any new or used vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery. 4. Dealer Summary Reports Summary Reports, containing the number of covered vehicles in your dealership’s primary marketing area, have been enclosed in the dealer package. (Please verify eligibility by confirming through TIS prior to performing repairs.) 5. Parts Ordering Orders can be placed through the dealerships facing PDC. The parts have been placed on Dealer Ordering Solutions and will be systematically released daily based on dealer ordering criteria. The parts necessary to complete this LSC vary by model and model production dates, please log in to the following website and populate the VIN you are currently servicing for the appropriate remedy and necessary parts. http://toyota-ocs.imagespm.info/ Default Password: xxxxx If the vehicle you are servicing requires an owner manual update label, the label can be ordered through the material distribution center (MDC). Please note only some vehicles require the installation of an owner’s manual update label, confirm VIN specific remedy parts by visiting the website above. In the unlikely event you have a vehicle that has a partial or no latch condition found during the functional check of the Technical Instructions, please contact the Quality Compliance Department at 310-468-5516 for handling information. 6. Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership associates involved in the LSC process are required to successfully complete E-Learning course SC13A. To ensure that all vehicles have the repair performed correctly; technicians performing this LSC repair are required to currently hold at least one of the following certification levels: • • • Toyota Expert Electrical Master Master Diagnostic Technician It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this Limited Service Campaign repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. Limited Service Campaign F0B – D – Page |3 7. Remedy Procedures Please refer to TIS for Technical Instructions on repair. Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time of appointment. 8. Warranty Reimbursement Procedure Certain 2013 Model Year Avalon, Avalon Hybrid, Certain 2012 – 2013 Model Year Camry, Camry Hybrid, Prius C and, Yaris vehicles. Verify Vehicle Eligibility 1. Check the TIS Vehicle Inquiry System Covered Visit http://toyota-ocs.imagespm.info/ to determine appropriate parts by VIN Replace OCS Sensors, Occupant Detection Computer, and install Owner Manual Update Sticker Replace OCS Sensors and Occupant Detection Computer Replace OCS Sensors Initialize Front Passenger Seat Occupant Classification System Campaign completed, return vehicle to the customer. Phase Model Op. Code Description Flat Rate Hour Prius C AGGE5B Replace the OCS Sensors and Perform OCS initialization (If necessary also replace OCS ECU) 2.1 hr/vehicle Yaris AGGE5A 1 Camry (Manual AGGE5C Seat) 1.9 hr/vehicle Replace the OCS Sensors and Perform OCS initialization (If necessary also replace OCS ECU and Install Owner’s Manual Update Sticker) Camry (Power AGGE5F Seat) 2 Avalon • AGGE5E 1.8 hr/vehicle 2.2 hr/vehicle Replace the OCS Sensors and Perform OCS initialization The flat rate times include 0.1 hours for administrative cost per unit for the dealership. Campaign Designation Decoder D 0 Year Campaign is Launched Repair Phase 8 = 2008 9 = 2009 A = 2010 B = 2011 C = 2012 D = 2013 E = 2014 F = 2015 Etc... 0 = Remedy 1 = Interim (Remedy not yet available) “1” will change to “0” when the Remedy is available C Current Campaign Letter for this year 1st Campaign = A 2nd Campaign = B 3rd Campaign = C 4th Campaign = D 5th Campaign = E 6th Campaign = F 7th Campaign = G 8th Campaign = H 9th Campaign = I Etc... Examples: A0D = Launched in 2010, Remedy Phase, 4th Campaign Launched in 2010 B1M = Launched in 2011, Interim Phase, 13th Campaign Launched in 2011 D0C = Launched in 2012, Remedy Phase, 3rd Campaign Launched in 2013 2.2 hr/vehicle Limited Service Campaign F0B – D – Page |4 9. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. 10. Media Contacts If you are a dealership associate and have any questions, please contact your District Service/Parts Manager. In the event you are contacted by the News media, it is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please do not provide this number to customers.) 11. Customer Contacts A FAQ is attached to help respond to any customer concerns. If the customer has any further questions, they are requested to contact the Toyota Customer Experience Center. The Toyota Customer Experience Center can be reached at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific Time. Please note the attached FAQ is published on the www.Toyota.com website for customer viewing. Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Limited Service Campaign. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC.