FR1_Remail_Deale
Service Bulletin Details
Public Details for: FR1_Remail_Deale
Dl: safety recall completion is important not only in satisfying government requirements but also as an integral part of our commitment to meet customer expectations of toyota products. Toyota will be sending safety recall follow-up notices
- 2013 - 2012 - 2011 - 2010 - 2009 - 2008 - 2007 - 2006 - 2005 -
Models from 2013
2013 TOYOTA FJ CRUISER |
2013 TOYOTA TACOMA |
Models from 2012
2012 TOYOTA FJ CRUISER |
2012 TOYOTA RAV4 |
2012 TOYOTA TACOMA |
Models from 2011
2011 TOYOTA FJ CRUISER |
2011 TOYOTA LAND CRUISER |
Models from 2010
2010 SCION XD |
2010 TOYOTA FJ CRUISER |
2010 TOYOTA LAND CRUISER |
2010 TOYOTA TACOMA |
2010 TOYOTA YARIS |
Models from 2009
2009 SCION XD |
2009 TOYOTA FJ CRUISER |
2009 TOYOTA LAND CRUISER |
2009 TOYOTA TACOMA |
2009 TOYOTA YARIS H/B |
Models from 2008
2008 SCION XD |
2008 TOYOTA FJ CRUISER |
2008 TOYOTA LAND CRUISER |
2008 TOYOTA TACOMA |
2008 TOYOTA YARIS H/B |
Models from 2006
2006 TOYOTA TACOMA |
2006 TOYOTA YARIS |
Models from 2005
2005 TOYOTA TACOMA |
To: All Toyota Dealer Service Managers & Parts Managers Subject: Owner Renotification of Non-Completed Safety Recalls Safety Recall completion is important not only in satisfying government requirements but also is an integral part of our commitment to meet customer expectations of Toyota products. Toyota will be sending Safety Recall Follow-Up Notices to remind owners whose vehicles have not yet had campaign repairs completed. We request your assistance in completing the applicable campaign repairs as owners receive the Follow-Up Notice and contact your dealership. Please note the follow-up activity may cause an increase in your current campaign owner appointments. Toyota will continue with additional follow-up activities in the months to come. Please take this into consideration when analyzing your manpower requirements. 1. Safety Recalls Covered in the Renotification Campaigns Description (Title) 90L Potential Floor Mat Interference w/Accelerator Pedal C0B C0R Spiral cable Assembly Replacement TRD High Performance Brake Kit E0F Brake Actuator Reprogramming E0L Front Seat Track Assembly Model and Model Year 2005 to 2010 Tacoma 2008 to 2011 Land Cruiser Certain 2005 to 2009 Tacoma Certain 2007 to 2012 FJ Cruiser Certain 2012 to 2013 Tacoma Certain 2012 Rav4 2006 to 2010 Yaris (Hatchback) 2007 to 2010 Yaris Sedan 2008 to 2010 Scion xD 2. Follow-Up Owner Notification Letter Mailing Date The Safety Recall Follow-Up Owner Notification Letters (“owner letters”) will begin approximately one week after the dealer notification. The owner letters will be mailed, by first class mail as required by Federal Regulation, over a period of several weeks consistent with parts availability. 3. Technical Instructions Technical Instructions to conduct these campaigns can be found on TIS. 4. Parts Ordering The applicable parts ordering information can be found in the Dealer Cover Letter and Technical Instructions of the specific Safety Recall. As a practice, please utilize the following guidelines to determine your parts order for this renotification activity: • • • • Check current stock levels. Order parts ensuring that dealership stock levels do not exceed 5% of the notices being mailed in your dealership’s PMA. Subsequent orders should be based on customer appointments. Replenishment orders of parts should be based on a "sell one, buy one" basis. FR1 – D – Page |2 5. New Vehicles in Dealer Stock As required by Federal law, dealers are not to deliver any new vehicles in their inventory that are involved in a Safety Recall unless the defect has been remedied. Vehicle Safety Recall completion can be verified through TIS. 6. Pre-Owned Vehicles in Dealer Stock Toyota requests dealers to conduct the remedy on any pre-owned vehicles in dealer inventory that are covered by a Safety Recall prior to delivery to the customer. 7. Customer Handling and Dealership Follow-Up Please consider this follow-up notice a great opportunity to focus on assuring customers that their safety remains Toyota’s highest priority. Customers who receive the Safety Recall Follow-Up Notice may contact your dealership with questions regarding the letter and/or remedy. Please ensure that all customer contact personnel are aware of these Safety Recalls and know how to accurately answer customer’s questions or how to direct the customer to someone that can. Please welcome them to your dealership and answer any questions that they may have. Toyota encourages dealerships to follow-up with their customers by telephone to remind them of the noncompleted Safety Recalls. The following word track has been provided for this purpose. To assure a consistent and accurate description of the Safety Recall is communicated to the customer, dealership associates are requested to refer to the specific Safety Recall Q&A (available in TIS) to answer any specific customer questions. Hello [Mr./Ms.] _____________ [Customer Name], Our dealership __________ [Dealership Name] is following up with you regarding Safety Recall ______ [Safety Recall No.] which involves ________ [Safety Recall Title]. Our records indicate that your vehicle falls within the parameters of this Safety Recall and as a customer convenience I would like to answer any questions that you may have. [Answer any questions using the Safety Recall Q&A for the applicable recall] May I schedule an appointment for your vehicle to complete this important recall campaign? What date and time will be convenient for you to bring your vehicle into our service department which is located at ______ [dealership address]. If you have any further questions or concerns, please contact me at _________ [contact name and telephone no.] To ensure customer satisfaction, please review this letter with your Service and Parts staff to familiarize them with the proper procedure for this Service Campaign. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC.