F0B_LSC_Region L

TOYOTA
Product Support Division
INTEROFFICE MEMORANDUM
Volume: XIX
Number: TC15-004
Date: 1/22/2015
X Action
X Retain
Information
To:
All Toyota Region General Managers/Vice Presidents
From:
Bob Waltz,
Group Vice President, Product Quality and Service Support
Subject:
Limited Service Campaign F0B (Phase 1)
Certain 2013 Model Year Avalon, Avalon Hybrid,
Certain 2012 – 2013 Model Year Camry, Camry Hybrid, Prius C, and Yaris Vehicles
Front Passenger Supplemental Restraint System
In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service
Campaign for certain 2013 Model Year Avalon, Avalon Hybrid, certain 2012 – 2013 Model Year Camry, Camry
Hybrid, Prius C, and Yaris Vehicles.
Due to part availability this Limited Service Campaign will be launched in phases by model; please refer
to the following table for phase details.
Phase
Model
1
2
Prius C and Yaris
Camry, Camry Hybrid, Avalon, Avalon Hybrid
Status/Tentative
Schedule
Remedy Available
Late February, 2015
Condition
The front passenger seat assembly is equipped with sensors for the occupant classification system which are
used to control the operation of supplemental restraint systems (SRS), including the front passenger airbag.
The sensors classify the weight of the occupant and activate or deactivate the front passenger airbag
accordingly. Additionally, the sensors are used to detect certain vehicle collisions. Due to the current collision
detection thresholds, the system may interpret certain occupant seating usages or road conditions as a rear
collision and illuminate the Airbag Warning Light and “AIR BAG OFF” indicator, disabling the front passenger air
bag.
Limited Service Campaign (LSC) Remedy
The remedy for this Limited Service Campaign will vary by model and model production dates. Toyota dealers
will perform the remedy at no charge to vehicle owners. The remedy will involve replacing the front passenger
seat occupant classification system sensors. Additionally, dependent on vehicle production date, in some cases
dealers will also replace the Occupant Classification System ECU and install an Owner’s Manual Update sticker.
Please refer to the website found in the part ordering section for VIN specific remedy and part ordering
information.
This LSC will be available until December 31, 2017, and will only be available at an authorized Toyota Dealer.
1. Dealer Letter Mailing Date
The attached dealer letter will be sent to all Toyota dealers in Late January, 2014.
2. Owner Letter Mailing Date
The owner mailing for the Limited Service Campaign will be sent in phases in accordance with remedy part
availability. Please refer to the table above for model by model tentative remedy availability timing. The
owner notification will commence one week after the remedy becomes available.
Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner
who has not yet received a notification, please instruct them to verify eligibility by confirming through TIS
prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions
found on TIS.
Limited Service Campaign F0B – R – Page |2
3. Number and Identification of Covered Vehicles
There are approximately 753,200 vehicles covered by this LSC in the U.S.
Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner
who has not yet received the notification, please instruct the dealer to verify coverage by confirming
through TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS.
4. Dealer/District Summary Reports
We have enclosed the following Limited Service Campaign F0B Summary Reports in the Region/Private
Distributor (PD) Service Manager/Customer Service Operations Manager/Director of Service package:
• Region/PD Summary Report that provides an overview of the entire Region/PD for this LSC.
• A District Summary Report that indicates the number of covered vehicles per dealership in each district
for this LSC.
5. New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers conduct this LSC remedy on any new or used
vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery.
6. Parts Ordering
The necessary replacement parts have been placed on Dealer Ordering Solutions.
Additional part ordering information can be found in the dealer communication.
7. Media Contacts
If you are a dealership associate and have any questions, please contact your District Service/Parts
Manager. In the event you are contacted by the News media, it is imperative that all media contacts
(local and national) receive a consistent message. In this regard, all media contacts must be directed to
Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please do not provide this number to
customers.)
The attached Dealer Notification Letter contains additional details.
Please review this remedy notification with your staff to assure that all relevant personnel have been briefed
regarding this subject.
Thank you for your cooperation.
Enclosures
cc:
Region/Private Distributor Assistant General Managers
Region/Private Distributor Customer Service Operations Managers
Region/Private Distributor Service Managers/Directors/VPs
Region/Private Distributor Parts Managers/Directors/VPs
Region/Private Distributor Customer Services Field Managers
Region/Private Distributor Technical Services and Training Managers
Region/Private Distributor District Service and/or Parts Managers
Region/Private Distributor Customer Relations Managers
Region/Private Distributor PDC Managers
Region/Private Distributor Field Technical Specialists
Region/Private Distributor Service Training Specialists
Region/Private Distributor Vehicle Operations Managers
Field Product Engineers