F0B_LSC_Dealer L
Service Bulletin Details
Public Details for: F0B_LSC_Dealer L
Dealer letter: the front passenger seat assembly is equipped with sensors for the occupant classification system which are used to control the operation of supplemental restraint systems (srs), including the front passenger airbag. The sens
Models from 2013
2013 TOYOTA AVALON |
2013 TOYOTA AVALON HYBRID |
2013 TOYOTA CAMRY |
2013 TOYOTA CAMRY HYBRID |
2013 TOYOTA PRIUS C |
2013 TOYOTA YARIS |
To: All Toyota Dealer Principals, Service Managers, and Parts Managers Subject: Limited Service Campaign F0B (Phase 1) Certain 2013 Model Year Avalon, Avalon Hybrid, Certain 2012 – 2013 Model Year Camry, Camry Hybrid, Prius C, and Yaris Vehicles Front Passenger Supplemental Restraint System In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service Campaign for certain 2013 Model Year Avalon, certain 2013 Model Year Avalon Hybrid, certain 2012 – 2013 Model Year Camry, certain 2012 – 2013 Model Year Camry Hybrid, certain 2012 – 2013 Model Year Prius C and, certain 2012 – 2013 Model Year Yaris vehicles. Due to part availability this Limited Service Campaign will be launched in phases by model, please refer to the following table for Phase details. Phase Model 1 2 Prius C and Yaris Camry, Camry Hybrid, Avalon, Avalon Hybrid Status/Tentative Schedule Remedy Available Late February, 2015 Condition The front passenger seat assembly is equipped with sensors for the occupant classification system which are used to control the operation of supplemental restraint systems (SRS), including the front passenger airbag. The sensors classify the weight of the occupant and activate or deactivate the front passenger airbag accordingly. Additionally, the sensors are used to detect certain vehicle collisions. Due to the current collision detection thresholds, the system may interpret certain occupant seating usages or road conditions as a rear collision and illuminate the Airbag Warning Light and “AIR BAG OFF” indicator, disabling the front passenger air bag. This LSC will be available until December 31, 2017, and will only be available at an authorized Toyota Dealer. Remedy The remedy for this Limited Service Campaign will vary by model and model production dates. Toyota dealers will perform the remedy at no charge to vehicle owners. The remedy will involve replacing the front passenger seat occupant classification system sensors. Additionally, dependent on vehicle production date, in some cases dealers will also replace the Occupant Classification System ECU and install an Owner’s Manual Update sticker. Please refer to the website found in the part ordering section for VIN specific remedy and part ordering information. 1. Owner Letter Mailing Date The owner mailing for the Limited Service Campaign will be sent in phases in accordance with remedy part availability. Please refer to the table above for model by model tentative remedy availability timing. The owner notification will commence one week after the remedy becomes available. Toyota makes significant effort to obtain current customer name and address information when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Limited Service Campaignl announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner who has not yet received the notification, please instruct the dealer to verify coverage by confirming through TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS. Limited Service Campaign F0B – D – Page |2 2. Number and Identification of Covered Vehicles There are approximately 753,200 vehicles covered by this LSC in the U.S. Model Name Avalon Avalon Hybrid Camry Camry Hybrid Prius C Yaris Model Year Production Period Certain 2013 Mid-May, 2012 through Early March, 2013 Certain 2013 Late May, 2012 through Early March, 2013 Certain 2012-2013 Early February, 2011 through Mid-April, 2013 Certain 2012-2013 Early April, 2011 through Mid-March, 2013 Certain 2012-2013 Mid-July, 2011 through Mid-December, 2012 2012-2013 Late May, 2011 through early November, 2012 Number of Vehicles (Approx.) 19,400 5,850 558,900 65,200 44,600 34,700 Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner who has not yet received the notification, please instruct the dealer to verify coverage by confirming through TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS. 3. New and Used Vehicles in Dealership Inventory (In-Stock Vehicles) To ensure customer satisfaction, Toyota requests that dealers conduct this LSC remedy on any new or used vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery. 4. Dealer Summary Reports Summary Reports, containing the number of covered vehicles in your dealership’s primary marketing area, have been enclosed in the dealer package. (Please verify eligibility by confirming through TIS prior to performing repairs.) 5. Parts Ordering Orders can be placed through the dealerships facing PDC. The parts have been placed on Dealer Ordering Solutions and will be systematically released daily based on dealer ordering criteria. The parts necessary to complete this LSC vary by model and model production dates, please log in to the following website and populate the VIN you are currently servicing for the appropriate remedy and necessary parts. http://toyota-ocs.imagespm.info/ Default Password: xxxxx If the vehicle you are servicing requires an owner manual update label, the label can be ordered through the material distribution center (MDC). Please note only some vehicles require the installation of an owner’s manual update label, confirm VIN specific remedy parts by visiting the website above. In the unlikely event you have a vehicle that has a partial or no latch condition found during the functional check of the Technical Instructions, please contact the Quality Compliance Department at 310-468-5516 for handling information. Each dealership will receive specific dealer ordering criteria in an email from their facing PDC Manager based on Repair Order Volume * PDC Affected UIO. Therefore, it is vital that each dealership work with both Parts and Service to immediately file claims and coordinate appropriate kit orders. A sample of the Parts Allocation Report has been attached below for your reference. Limited Service Campaign F0B – D – Page |3 6. Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership associates involved in the LSC process are required to successfully complete E-Learning course SC13A. To ensure that all vehicles have the repair performed correctly; technicians performing this LSC repair are required to currently hold at least one of the following certification levels: • • • Toyota Expert Electrical Master Master Diagnostic Technician It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this Limited Service Campaign repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. 7. Remedy Procedures Please refer to TIS for Technical Instructions on repair. Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time of appointment. 8. Warranty Reimbursement Procedure Certain 2013 Model Year Avalon, Avalon Hybrid, Certain 2012 – 2013 Model Year Camry, Camry Hybrid, Prius C and, Yaris vehicles. Verify Vehicle Eligibility 1. Check the TIS Vehicle Inquiry System Covered Visit http://toyota-ocs.imagespm.info/ to determine appropriate parts by VIN Replace OCS Sensors and Occupant Detection Computer Replace OCS Sensors Replace OCS Sensors, Occupant Detection Computer, and install Owner Manual Update Sticker Initialize Front Passenger Seat Occupant Classification System Campaign completed, return vehicle to the customer. Phase Model Op. Code Description Flat Rate Hour Prius C AGGE5B Replace the OCS Sensors and OCS ECU and perform initialization 2.1 hr/vehicle Yaris AGGE5A Camry (Manual Seat) TBD Camry (Power Seat) TBD Avalon TBD 1 2 • 1.9 hr/vehicle Replace the OCS Sensors and Perform OCS initialization (If necessary also replace OCS ECU and Install Owner’s Manual Update Sticker) TBD hr/vehicle TBD hr/vehicle Replace the OCS Sensors and Perform Initialization The flat rate times include 0.1 hours for administrative cost per unit for the dealership. TBD hr/vehicle Limited Service Campaign F0B – D – Page |4 Campaign Designation Decoder D 0 Year Campaign is Launched Repair Phase 8 = 2008 9 = 2009 A = 2010 B = 2011 C = 2012 D = 2013 E = 2014 F = 2015 Etc... 0 = Remedy 1 = Interim (Remedy not yet available) “1” will change to “0” when the Remedy is available C Current Campaign Letter for this year 1st Campaign = A 2nd Campaign = B 3rd Campaign = C 4th Campaign = D 5th Campaign = E 6th Campaign = F 7th Campaign = G 8th Campaign = H 9th Campaign = I Etc... Examples: th A0D = Launched in 2010, Remedy Phase, 4 Campaign Launched in 2010 th B1M = Launched in 2011, Interim Phase, 13 Campaign Launched in 2011 rd D0C = Launched in 2012, Remedy Phase, 3 Campaign Launched in 2013 9. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. 10. Media Contacts If you are a dealership associate and have any questions, please contact your District Service/Parts Manager. In the event you are contacted by the News media, it is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please do not provide this number to customers.) 11. Customer Contacts A FAQ is attached to help respond to any customer concerns. If the customer has any further questions, they are requested to contact the Toyota Customer Experience Center. The Toyota Customer Experience Center can be reached at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific Time. Please note the attached FAQ is published on the www.Toyota.com website for customer viewing. Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Limited Service Campaign. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC.