T-SB-0109-15

T-SB-0109-15
November 6, 2015
2016 Avalon/Avalon HV Pre-Delivery Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market USA
Applicability
YEAR(S)
MODEL(S)
2016
Avalon, Avalon HV
ADDITIONAL INFORMATION
Introduction
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:
 Careful inspection for paint chips/scratches and body dents/dings.
 Proper operation of electrical accessories (including interior light, clock, and
radio reset).
 Interior cleanliness.
 Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles has been a major focus for Toyota. To
help remind customers that regular oil changes are essential to the proper maintenance of their
vehicle, dealers are required to begin installing a first oil change reminder sticker prior to delivery.
By doing this, customers will be reminded to return to your dealership for their first oil change.
Your current oil change reminder sticker may be used. (See PDS Check Sheet item 9 of “Final
Inspection & Cleaning.”)
A new PDS Check Sheet has been developed for the 2016 model year Avalon/Avalon HV. Some
check points have been added, expanded, or clarified. Bulletins are available for items in
bold type.
Warranty Information
OP CODE
DESCRIPTION
001013
Pre-Delivery Service (PDS)
MODEL
TIME
Avalon
1.1
Avalon HV
1.5
© 2015 Toyota Motor Sales, USA
OFP
T1
T2
–
–
–
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2016 Avalon/Avalon HV Pre-Delivery Service (PDS)
Warranty Policy
If the need for additional repairs or adjustment is noted during the PDS, the required service
should be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
PDS check sheet in the customer’s file. If you cannot produce a completed form for each
retailed vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be
subject to debit.
An additional Repair Order completed in conjunction with normal PDS must have time
punch/flags for service. If multiple repairs are performed, separate time flags must be punched for
each repair.
Required Tools & Equipment
REQUIRED EQUIPMENT
Techstream 2.0*
Techstream Lite
SUPPLIER
ADE
PART NUMBER
TS2UNIT
TSLITEPDLR01
QTY
1
* Essential SST.
NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 10.30.029 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
Before Inspection
When performing new car Pre-Delivery Service, install Short Pin before moving vehicle from
storage lot so that Functional Operation checks can begin as soon as vehicle is moved into the
service stall.
1. Install Short Pin* – T-SB-0097-15
NOTE
The Short Pin is removed only on vehicles going to Hawaii, Puerto Rico, Saipan, Guam,
and American Samoa.
© 2015 Toyota Motor Sales, USA
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2016 Avalon/Avalon HV Pre-Delivery Service (PDS)
Functional Operation
Apply parking brake and cycle ignition “ON,” place gear selector in reverse, turn on lights and rear
defogger. Unlock all doors, release fuel door, release trunk hatch.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, emergency flashers, and brake lights
5. Check inside/outside rear view mirror operation/adjustment*
6. Check cigarette lighter* and power outlets
Check the power outlet using an electrical accessory designed for this use.
7. Check audio/navigation*/backup camera systems and set clock
For navigation, set the destination search area to the correct location.
8. Install shift-lock override button cover
9. Check sliding roof*
10. Check rear sunshade operation*
Walkaround Inspection
Starting at the left front door, check window and door lock operation and the operation of all
power windows and door locks from master switch, on vehicles so equipped. While walking
around vehicle in a counterclockwise direction, open left rear door (if applicable) and check
operation of window regulator and door lock, set child safety door locks to the normal (unlocked)
position. Assure tightness of interior garnishes and check seat belts. Inspect lights at rear of
vehicle. Repeat checks at right rear door. Inspect right front door window regulator and lock
operation and garnishes. Check seats and seat belt operation. Continue on around to the front of
the vehicle checking lights.
1. Check Smart Key System – T-SB-0024-14
2. Check door and door lock operation, including each wireless remote control/theft deterrent
system*
3. Check window operation
4. Check that engine starts with all keys
5. Check that child safety door locks are in normal (unlocked) position
6. Check seats and seat belt operation
7. Check rear defogger/rear view mirror defogger*
8. Check side marker, tail, backup, and license plate lights
© 2015 Toyota Motor Sales, USA
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2016 Avalon/Avalon HV Pre-Delivery Service (PDS)
Walkaround Inspection (Continued)
9. Check luggage compartment light* and trim appearance.
10. Adjust spare tire pressure, inspect for damage, and check jack and tool installation
11. Check headlight aim
Refer to the Repair Manual for procedures.
Under Hood
1. Check engine oil level
2. Check brake fluid level
Visually inspect using see-through reservoirs.
3. Check engine coolant level
4. Check inverter coolant level*
5. Check windshield washer fluid level
6. Check battery state-of-charge using Digital Battery System Analyzer
Refer to Service Bulletin No. PG001-06, “Battery Maintenance for in-stock vehicle & PreDelivery”
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC Reading on the space
provided on the check sheet and attach the printout to the check sheet.
7. Inspect for fuel, oil, coolant, and other fluid leaks.
Battery Maintenance*
1. Perform HV battery check and maintenance – T-SB-0025-15
Under Vehicle (On Hoist)
1. Remove disc brake anti-rust covers/anti-corrosion wheel film* – PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention, retain wheel film on vehicle until just prior to customer
delivery.
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2016 Avalon/Avalon HV Pre-Delivery Service (PDS)
Under Vehicle (On Hoist) (Continued)
2. Inspect tires for defects/damage
3. Initialize Tire Pressure Warning System (TPWS) – see check sheet
4. Install wheel covers/caps/spare tire wheel covers*
5. Check hybrid transmission fluid level*
6. Inspect for fuel, oil, coolant, and other fluid leaks
7. Inspect under the vehicle for damage, rust, etc.
8. Visually check bolts and nuts on chassis and powertrain for looseness
9. Install rubber body plugs (stored in glove box or center console)*
Install the 4 rubber plugs into front and rear torque box holes.
10. Install front wheel opening extension pads – see check sheet
Road Test
A complete road test helps assure customer satisfaction. Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1. Check cold engine operation
Check starting and fast idle operation performance.
2. Check engine operation during warm-up
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration, rough idle, etc.
3. Check engine at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration, cruise, and deceleration.
4. Check transmission operation*
Check transmission operation, including operation in each range, neutral start switch, and
shift lock system.
5. Check brake and parking brake operation
Check brake function, including unusual noise, parking brake performance, and all related
brake system indicator lights.
6. Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
8. Inspect for squeaks and rattles
9. Check Blind Spot Monitor System*
10. Check front and rear* heater and A/C operation
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2016 Avalon/Avalon HV Pre-Delivery Service (PDS)
Road Test (Continued)
11. Check cruise control operation*
Check cruise control, including On-Off switch, “SET/COAST.” “RESUME/ACCEL,” and
“CANCEL” functions.
12. Check front seat heater/ventilation* operation
13. Check driver’s seat memory operation*
14. Set/Calibrate compass* – see check sheet
Final Inspection & Cleaning
1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to the customer)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required.
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Consumer information labels, such as airbag information warning and bumper information
labels, MUST be left on the vehicle until delivery to a retail customer.
2. Visually inspect all interior parts for installation, damage, fit, dirt, etc.
3. Verify floor mat application and install using retaining clips* – T-SB-0029-14
4. Verify green light is illuminated on SOS (Safety Connect) button*
5. Remove Rapgard™ and clear protective bumper film*
Ensure that ALL glue residue is removed.
6. Wash and clean vehicle
7. Inspect paint finish for scratches, chips, rust, dents, damage, etc.
8. Inspect exterior body parts for proper installation, damage, rust, etc.
9. Place oil change sticker on inside of winshield, top left corner
Complete the mileage or date recommendation and apply the oil change reminder sticker to
the inside of the windshield, top left corner. You may use your current oil change reminder
sticker.
10. Place Owner’s Guide and first aid kit portfolio* in glove box
11. Install front license plate & mounting bracket – see check sheet
12. Perform Techstream Health Check
Perform a Health Check to ensure that diagnostic trouble codes are not present. Health Check
results can be printed for the customer at delivery, or for the dealer file, using the Diagnostic
Report function.
*Inspect or install when equipped or required.
© 2015 Toyota Motor Sales, USA