ZG1_Warranty Pol

DISTRIBUTE TO:
 Service Manager
 Warranty Administrator
Warranty Policy Bulletin
No.:
POL16-03
Date: 04/19/2016
Page:
1 of 3
REVISED 08/23/16
SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZG1):
WARRANTY EXTENSION FOR BRAKE ACTUATOR
ASSEMBLY ON CERTAIN 2006-2007 MY HIGHLANDER
HYBRID AND 2004-2009 MY PRIUS VEHICLES
Background
Toyota has received some reports where various brake system related warning
lamps illuminate due to internal malfunctions of the Brake Actuator Assembly.
Applicability
The Brake Actuator Assembly is covered by Toyota’s New Vehicle Limited
Warranty for 3 years or 36,000 miles (whichever occurs first). However, Toyota is
announcing a Warranty Enhancement Program to cover repairs related to
internal malfunctions of the Brake Actuator Assembly.
Primary Coverage offers the Warranty Enhancement until December 31, 2017,
with no mileage limitation.
After the Primary Coverage period ends, the Secondary Coverage is applicable
for ten (10) years from the date-of-first use, or 150,000 miles, whichever
occurs first.
Verify VIN applicability for this Warranty Enhancement by checking TIS before
completing any repairs.
Direct marketing of this Warranty Enhancement is strictly prohibited pursuant to
the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance of this
policy may result in a claim debit.
This Warranty Enhancement Program is subject to all of the terms and
conditions set forth in the Toyota New Vehicle Limited Warranty. For
example, damage from abuse, an accident, theft and/or vandalism, or
repairs to vehicles which are currently or were previously titled as “scrap,”
“salvage,” or “dismantled” is not covered by the New Vehicle Limited
Warranty or this Warranty Enhancement pursuant to Warranty Policy 4.17,
“What Is Not Covered by the Toyota New Vehicle Limited Warranty”.
Toyota Warranty Policy Bulletin
POL16-03
04/19/16
REVISED 08/23/16
2 of 3
Covered Vehicles
Not all vehicles are covered by this warranty enhancement. Verify VIN
applicability for this warranty enhancement by checking TIS before completing
any repairs.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All
dealership technicians performing this repair are required to successfully
complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair
performed correctly; technicians performing this repair are required to currently
hold at least one of the following certification levels:
• Expert Hybrid
• Master or Master Diagnostic Technician (MDT)
Claims for repairs that were performed by non-qualified technicians are subject
to debit.
Claim Submission
Claim Type
Repair
Program
Model
2004-2006
Prius
2007-2009
Prius
Highlander HV
•
Opcode
OFP
44500-47091
BHG15A
44500-47141
BHG15B
44050-48191
Description
Labor Time
Replace the
brake
actuator
assembly
3.3 hr./vehicle
1.4 hr./vehicle
The cost of Brake Fluid may be claimed, at a maximum of $40.00 per vehicle, as
Sublet Type “OF” under all opcodes listed above.
Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin
POL16-03
04/19/16
REVISED 08/23/16
3 of 3
Replacement Parts
All parts replaced for this repair are subject to warranty parts recovery.
Model
Part Number
2004-2006 Prius
04003-44347
2007-2009 Prius
04003-44647
Highlander HV
04003-45148
Description
Quantity
ACTUATOR ASSY,
BRAKE W/FLUID
1
Technical Instructions (Repair Procedures)
Technical instructions can be found in T-SB-0032-16, please refer to TIS for
additional information.
Customer-Paid Repairs or Replacement of Components
If a customer has previously paid for the repair to address the condition
described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement
consideration:
Toyota Motor Sales, U.S.A., Inc.
Customer Experience Center, WC10
19001 South Western Avenue
Torrance, CA 90509
The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 4-6 weeks for processing.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.