PIP4902H

Bulletin No.: PIP4902H
Date: Jul-2014
Subject:
Procedure For Emailing Global Diagnostic System 2 (GDS2) Session Log To GM TAC (US and Canada
Dealers Only)
Models:
2010 - 2015 All GM Vehicles That Use GDS2 for Capturing Session Logs
This PI was superseded to update Model Years and Recommendation/Instructions. Please discard PIP4802G.
The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern
On occasion, GM Technical Assistance Center (TAC) may request a GDS2 Session Log so they can review GDS2 data from a vehicle that you are working
on.
Recommendation/Instructions
If TAC requests a GDS2 Session Log, follow the procedure below to email it to them.
This procedure is written with the assumption that the user already has a basic understanding of GDS2 and email. For more information on GDS2, refer to the
following documents:
Latest version of 09-00-89-019 (Introduction of New Global Diagnostic System 2)
February 2011 Techlink
January 2011 Techlink
1.
Launch GDS2 and click Review Stored Data as shown below.
2.
Click on the Edit Button as shown below.
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3.
4.
Click on the Check Box next to the session log that you would like to email to TAC and then click the Email Button as shown below. If several session
logs are stored, you may wish to sort by the date/time that the session log was recorded.
On the next screen you will notice the VIN has already been entered in the Subject field. Please leave the VIN there, but add the TAC case number after
the VIN as shown below. To send the snapshot to TAC use the appropriate email address listed below:
USA: [email protected]
Canada: [email protected]
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Warranty Information
For vehicles repaired under warranty, please use the appropriate warranty labor operation based on the actual cause and repair.
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the
remaining steps do not need to be performed.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may
occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools,
safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that
your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.
WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
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