12-07-30-001E

Bulletin No.: 12-07-30-001E
Date: Mar-2015
Subject:
Product Quality Center (PQC) Assembly Replacement Process — For Service Agents Not Required to
Contact PQC Prior to Assembly Replacement
Models:
2008-2015 GM Passenger Cars and Light Duty Trucks
Equipped with CNG, LPG or Gasoline Engine, Duramax® Diesel Engine, Automatic or Manual
Transmission and/or Transfer Case
This Bulletin has been revised to make the Subject concise, remove the Attention statement, update existing information,
add information to the section titled: Submitting Engine, Transmission and/or Transfer Case Transactions Into Global
Warranty Management — Record Retention and add a new subsection titled: Known Product Issues and DMA, DM-CCSP or
Brand Quality Manager Authorizations. Also the GlobalConnect Service Form graphic has been updated by removing the
Bulletin version letter. Please discard Corporate Bulletin Number 12-07-30-001D.
Assembly Replacement Process for Service Agents with Regional Empowerment Level
Service Agents with Regional Empowerment Level are not required to contact the PQC for CNG, LPG or gasoline engine, Duramax® diesel engine,
transmission and/or transfer case replacement authorization. Service Agents are still required to contact the PQC for any current restrictions or exchanges.
Service Management Determines Assembly Repair or Replacement
The Service Manager has the authority and the responsibility to make the decision regarding repairing or replacing the assembly.
It is still required that the Service Manager examine both alternatives and make the best decision for the customer, while keeping expense management in-line.
The past performance of the Service Agent has provided this empowerment within the Global Warranty Management system and your future performance will
impact the retention of this enhanced empowerment.
It is required that all engine, transmission and/or transfer case assemblies with core charges are retained for 1 day after the Transaction has been paid.
Components without core charges that have not been requested to be returned by the WPC must be retained as outlined in the Service Policies and Procedure
Manual. Any assembly that is replaced may need to be returned to the WPC for review.
Submitting Engine, Transmission or Transfer Case Transactions Into Global Warranty Management — Known
Product Issues — Record Retention
Service Agents must complete the following Steps 1-6, in order to submit engine, transmission or transfer case Transactions into GWM:
1.
Scan the completed Job Card and attach it to the Transaction in GWM.
Notice: The Warranty Support Center (WSC) requires that the following is performed on every Transaction.
2.
Scan the completed Repair Estimate: Replacement Component Assembly Estimate: worksheet of the Cost Comparison Worksheet for Assembly
Repair vs Replacement and attach it to the Transaction in GWM.
3.
When applicable, insert the transmission flush code in the: Labor Operation Dependency _______ field.
4.
Enter the serial number of the new assembly in the: Serial Number _______ field which will appear in the: Parts Section of the Transaction.
5.
Enter the serial number of the failed assembly in the: Comment _______ field.
6.
Submit the Transaction with the appropriate authorization code, if required. The following is an example: (A / E / P)
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Known Product Issues and DMA, DM-CCSP or Brand Quality Manager Authorizations
A situation may arise when a Service Agent contacts the PQC and is subsequently transferred to the Technical Assistance Center (TAC) and then advised that
the condition being reported by the Service Agent is a Known Product Issue.
Also, there are instances when the DMA, in Canada the DM-CCSP or the BQM may have authorized the replacement of the major assembly. In these
situations, the Service Agent may be advised that a replacement assembly is the only way to resolve the issue.
⇒
If this occurs, the Service Agent should document the: Replacement Component Assembly Estimate section of the Cost Comparison
Worksheet for Assembly Repair vs Replacement in the following manner:
1.
Complete all of the basic information at the top of the worksheet, including the Customer Concern: _______ field.
2.
Then, proceed to the: TAC Case Number: _______ field and enter the TAC Case Number.
Notice: In the case of DMA/DM-CCSP or BQM authorization, complete this step.
3.
In the case of DMA/DM-CCSP or BQM authorization, enter the name of the GM Representative and accompanying text stating the nature of the
authorization in the white section text box of the: Repair Estimate:
4.
Provide a detailed description of the recommendation that the Service Agent received from TAC in the: TAC Recommendation: _______ field.
5.
Proceed to page 2 and only complete the: Replacement Component Assembly Estimate section. Enter the entire cost to replace the assembly in this
section.
6.
Attach a scanned version of the Cost Comparison Worksheet for Assembly Repair vs Replacement to the Transaction.
Record Retention
Service Agents are required to retain the completed Cost Comparison Worksheet for Assembly Repair vs Replacement. Attach the worksheet to the Job Card.
On the Job Card, document the serial number of both the failed assembly being removed and the replacement assembly being installed and if applicable, the
transmission flush code.
If applicable, attach the completed Calibration Verification Number (CVN) to the Job Card and place it in the Service Agent vehicle service history file.
Retrieving Calibration Verification Numbers
For information regarding retrieving the Calibration Verification Numbers (CVN) and associated parameters, refer to the latest version of the appropriate
Corporate Bulletin:
–
#08-06-04-006: Information for Identifying Non-GM ECM Calibration Use and Power-up Hardware Detection in Duramax® Diesel Engines - Photograph
Tech 2® Calibration IDs, Calibration Verification Numbers (CVNs) and Transmission Data Screen
–
#09-06-04-026: Identifying Non-GM (Aftermarket) Engine and Transmission Calibrations for V6 and V8 Gasoline Engines Using Tech 2® or Global
Diagnostic System 2 (GDS 2)
–
#14-06-04-003: Identifying Non-GM ECM Calibration Use and Power-up Hardware Detection in Duramax® Diesel Engines Using GDS 2
Cost Comparison Worksheet for Assembly Repair vs Replacement — Access/Download Form On
GlobalConnect
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To access/download the form:
In the United States, Go to > GlobalConnect > Service Forms > Engine/Propulsion System > or Transmission/Transaxle > Bulletin 12-07-30-001 > Cost
Comparison Worksheet for Assembly Repair vs Replacement.
In Canada, Go to > GlobalConnect > Library > Service > Warranty Administration > Warranty Administration Home Page > (the column labeled): Warranty
Administration > Forms > Cost Comparison Worksheet for Assembly Repair vs Replacement.
Cost Comparison Worksheet Assembly Categories
Each assembly category has an integrated Repair Estimate: Replacement Component Assembly Estimate: worksheet that must be completed.
The Cost Comparison Worksheet for Assembly Repair vs Replacement includes the following assembly categories:
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Gas Engine Form
•
Diesel Engine Form
•
Automatic Transmission Form
•
Manual Transmission Form
•
Transfer Case PTU Form
Part Restrictions and Exchange Programs
Notice: All Service Agents are required to contact the PQC for the following components:
•
Current part restriction on the Allison transmission.
•
Current part restriction on the Duramax® diesel engine — RPO LGH or LML.
•
Any component listed in a current part restriction.
•
A current assembly exchange program.
The Service Department Personnel should review the appropriate documents related to the Part Restriction or Exchange Program and be prepared to provide
diagnostic information.
Returning an Assembly to the Warranty Parts Center
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Service Agents may be requested to return the assembly to the Warranty Parts Center for inspection. Failure to perform the following actions when returning an
assembly may result in a debit.
When returning an assembly the paperwork described in Steps 1-4 must be attached to the return shipping container as indicated by the instructions supplied
with the new assembly:
1.
A legible copy of the Job Card containing the serial number of both the failed assembly being returned and the replacement assembly being installed.
2.
Document the transmission flush code (as applicable).
3.
A completed Calibration Verification Number (as applicable).
4.
A completed Cost Comparison Worksheet for Assembly Repair vs Replacement.
5.
All fluids must be drained and proper packaging procedures followed.
6.
If an engine assembly is being returned, the oil filter must be drained of oil, properly packaged, secured in a plastic bag and attached to the engine
assembly.
Service Agents Working With PCC (United States Only)
Service Agents that are working with the PCC to reimburse Independent Service Centers (ISC), must continue to follow the existing processes.
Duramax® is a Registered Trademark of General Motors LLC (United States)
Duramax™ is a Trademark of General Motors LLC
Tech 2® is a Registered Trademark of General Motors LLC
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may
occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools,
safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that
your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.
WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
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