5NP-G2E9X-08

GROUP
NUMBER
CAMPAIGN
Technical Service Bulletin
SUBJECT:
DATE
17-01-053
MODEL(S)
JULY, 2017
SANTA FE (NC)
SANTA FE (NC) FRONT CABIN WATER INTRUSION
(SERVICE CAMPAIGN T2G)
 IMPORTANT
*** Dealer Stock and Retail Vehicles ***
Dealers must perform this Service Campaign on all affected vehicles prior to customer retail delivery
and whenever an affected vehicle is in the shop for any maintenance or repair.
When a vehicle arrives at the Service Department, access Hyundai Motor America's "Warranty
Vehicle Information" screen via WEBDCS to identify open Campaigns.
Description: On certain 2017 Santa Fe (NC) vehicles, the body seam sealant on the front side
members may not have been correctly applied during vehicle assembly resulting in potential water
intrusion into the floorboard of the vehicle.
This bulletin describes the procedure to repair the seam on the front side members and add sealant
in the appropriate locations.
Applicable Vehicles: Certain 2017MY Santa Fe (NC)
Parts Information:
Part Name
Image / Part Number
Urethane Seam Sealant
(08367)
Remark
Use as necessary to seal the
panel openings.
(1 sealant cartridge may cover
up to 10 vehicles)
00232-19074
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
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SANTA FE (NC) FRONT CABIN WATER INTRUSION (SERVICE CAMPAIGN T2G)
Tools & Equipment Required:
Tool Name
Image
Remark
Caulk Gun
NOTICE
Goggles
Wear protective goggles
and respiratory protection
when performing the
procedures in this bulletin.
Mask
This procedure should be
performed in a wellventilated area.
Warranty Information:
Model Op. Code
Operation
Op. Time
Causal Part
SANTA
FE
70C044R3
(NC)
FRONT SIDE MEMBER WATER
LEAKAGE INSPECTION (BOTH
SIDES)
0.4 M/H
64300-2W540
SANTA
FE
70C044R4
(NC)
FRONT SIDE MEMBER WATER
LEAKAGE INSPECTION AND
SEALANT REWORK
(ONE SIDE)
1.0 M/H
SANTA
FE
70C044R5
(NC)
FRONT SIDE MEMBER WATER
LEAKAGE INSPECTION AND
SEALANT REWORK
(BOTH SIDES)
1.5 M/H
64601-B8700
64601-B8700
Nature Cause
Code Code
B22
ZZ7
B22
ZZ7
B22
ZZ7
NOTE 1: Submit Claim on Campaign Claim Entry Screen.
NOTE 2: Each applicable labor operation will reimburse urethane seam sealant in sublet.
NOTE 3: If a part is found in need of replacement while performing this TSB and the affected
part is still under warranty, please submit a separate claim using the same Repair
Order.
If the affected part is out of warranty, submit a Prior Approval Request for goodwill
consideration prior to performing the work.
TSB #: 17-01-053
Page 2 of 13
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SANTA FE (NC) FRONT CABIN WATER INTRUSION (SERVICE CAMPAIGN T2G)
Service Procedure:
Water Intrusion Inspection:
1.
The service procedure is based on the
passenger side. Driver side procedure is
similar to the passenger side.
A
Using a trim tool, open the front door and
remove the door scuff trim (A) .
2.
Remove the front weather strip by gently
pulling it (B).
B
3.
Remove the cowl side trim (C) using a
plastic trim tool.
C
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3a.
SANTA FE (NC) FRONT CABIN WATER INTRUSION (SERVICE CAMPAIGN T2G)
To inspect the driver side floorboard,
remove the hood latch release handle (D).
NOTICE
Hood latch release handle removal is
applicable to driver side repair only.
4.
D
Set aside the floor carpet (E) as shown to
secure the work space.
E
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5.
SANTA FE (NC) FRONT CABIN WATER INTRUSION (SERVICE CAMPAIGN T2G)
Partially raise the isolation pad (F) and set
aside carefully.
F
6.
Using a hose, spray water directly on the
panel opening between the hood, lower
pillar and fender for approximately 30
seconds.
NOTICE
Service procedure shown is on the
driver side of the vehicle. Service
procedure for the passenger is the
same as the driver side.
TSB #: 17-01-053
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7.
SANTA FE (NC) FRONT CABIN WATER INTRUSION (SERVICE CAMPAIGN T2G)
Check for water intrusion onto the front floor
groove (G). Wait for 2~3 minutes after
spraying the water.
If no water is detected in the floorboard or
the isolation pad, service procedure is
complete.
Assemble the parts in reverse order of
removal.
G
Use Op Code 70C044R3 for inspection
only.
If water is detected on the floorboard or the
isolation pad, follow the seam sealant
rework procedure as described below.
Seam Sealer Rework:
1.
Rotate the front wheel/tire in inboard and
outboard directions to gain accessibility to
the wheel guard fasteners.
Note: Removal of front wheel(s) can be
considered to gain better accessibility to
the wheel guard clips.
2.
Loosen the driver/passenger side front
wheel guard mounting clips and screws (H).
H
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SANTA FE (NC) FRONT CABIN WATER INTRUSION (SERVICE CAMPAIGN T2G)
H
H
3.
Remove the front wheel guard and set
aside in a safe place.
TSB #: 17-01-053
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4.
SANTA FE (NC) FRONT CABIN WATER INTRUSION (SERVICE CAMPAIGN T2G)
Locate the seam sealer on the fender apron
upper (J) as shown.
J
5.
Check the sealant (K) on the weld seam on
the fender apron upper (L) and front
member side (M).
M
K
50mm
L
6.
Using a flathead screwdriver, remove the
sealant (K) about 50mm from fender apron
upper side to lower side.
K
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SANTA FE (NC) FRONT CABIN WATER INTRUSION (SERVICE CAMPAIGN T2G)
K
7.
Remove 10mm of sealant (N) between the
fender apron upper side (L) and front
member side (M) using a thin flathead
screwdriver (P).
M
N
L
TSB #: 17-01-053
P
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8.
SANTA FE (NC) FRONT CABIN WATER INTRUSION (SERVICE CAMPAIGN T2G)
Insert the flat screwdriver (P) to pry open
about 5mm of the panel opening for seam
sealer application.
P
NOTICE
Do not pry open the panels more
than 5mm.
Excessive gaps may become harder
to seal and may result in water
intrusion into the cabin.
5mm
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9.
SANTA FE (NC) FRONT CABIN WATER INTRUSION (SERVICE CAMPAIGN T2G)
Cut 10mm from the top of the sealant
nozzle.
10mm
10.
Flatten 15mm of the nozzle end using pliers
as shown.
15mm
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11.
SANTA FE (NC) FRONT CABIN WATER INTRUSION (SERVICE CAMPAIGN T2G)
Insert the sealant nozzle (Q) between the
fender apron upper side and front member
side. Apply the sealant to fully seam the
panel opening.
Q
NOTICE
Apply the sealant thoroughly
inside the panel gap until the
sealant can fill the outside
surface of the panel.
Gaps and voids in the sealer
path will result in water leaks
and if the condition exists,
sealant application procedure
must be performed again.
12.
Apply the sealant to outside of the seam as
shown.
Sealant Curing Time: 20 minutes
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SANTA FE (NC) FRONT CABIN WATER INTRUSION (SERVICE CAMPAIGN T2G)
13.
After 20 minutes, perform the water spray
test noted on page 6 (step 6) to ensure
sealant coverage rework is successful.
14.
Assemble all parts in reverse order of
removal.
Perform service procedure on the other side
if applicable.
Once both driver and passenger sides are
inspected and sealant reworked (if
applicable), service procedure is now
complete.
TSB #: 17-01-053
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