APaS07102017903
Service Bulletin Details
Public Details for: APaS07102017903
Dealer message - american honda (ahm) is investigating certain 2011-2016 odysseys with a customer complaint of the sliding door inop. To fully understand the cause of this condition, ahm would like to inspect the vehicle prior to you attemp
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INTERACTIVE NETWORK Next Unread Message View Message Sent on 07 From Parts and Service Division Subject Request for Visit: 2011-2016 Odyssey Sliding Door Inop 10 2017 Expires on 07 24 2017 PRIORITY/ACTION REQUIRED To: From: RE: All Honda Service Managers/Advisors Technical Research & Support Group Request for Visit: 2011-2016 Odyssey Sliding Door Inop This message is solely directed to Honda dealership personnel; please handle accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Advisors. Background American Honda (AHM) is investigating certain 2011-2016 Odysseys with a customer complaint of the sliding door inop. To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. Sliding door must be in one of the 2 conditions. a. Cable is broken (if condition is found, please refrain from cycling door). b. Stuck in partially open position & can’t be closed with power or manual operation. 2. Vehicle has not been involved in any collision. 3. First time complaint only. 4. No repair has been attempted for this issue. Action Required If you have or know of such a vehicle, please call the Technical Research & Support (TRS) Group at 800-880-1072. TRS will need to record certain vehicle information and provide you with further instructions. Thank you. American Honda Motor Co., Inc. Page 1 of 1