TIN1737001

* * TECHNICAL INFORMATION NOTICE * *
DATE:
July 5, 2017
TO:
Mitsubishi Motors US & Puerto Rico Dealer Service and Parts Managers
RE:
Photo Required Condition (PRC) for Vehicle Pulling/Drifting and Steering Wheel
Off-Center Concerns
TIN NO.
TIN-17-37-001
AFFECTED VEHICLES: 2014 - 2017 Mirage, 2017 Mirage G4, 2014 - 2017 Outlander, 2016 - 2017
Outlander Sport
PURPOSE
Effective immediately, when performing a wheel alignment check and adjustment on an affected
vehicle with a customer concern of pulling/drifting and/or steering wheel off-center concerns (while
under warranty), dealers are REQUIRED to complete the following instructions prior to submitting a
warranty claim.
On the affected vehicles listed above, the information below MUST be entered on the Photo Required
Condition & Pre-Approval Center (PRC).
NOTE: If the required documentation is not included in the PRC entry, then the claim is subject to debit.

Clear and focused photos or PDF of the (1) Before and (2) After alignment readings.

Clear and focused photos or PDF of the completed alignment questionnaire found on the
MDL. All questions on the questionnaire must be completely filled in.
The Questionnaire for each model can be found on MDL > service > service tech resources >
Service Related Items > Worksheets, Questionnaires, Job Aids > Questionnaires (or click the
“Worksheets, Questionnaires, Job Aids” button on the Techline home page).

Please select the correct questionnaire by model:
o Steering Alignment: 2014-2017 Mirage & 2017 Mirage G4
o Steering Alignment: 2014-2017 Outlander (3 pages)*
* Only first 2 pages are required to be submitted to PRC.
o

Steering Alignment: 2016-2017 Outlander Sport
In the PRC select the category “STEER & ALIGN QUESTIONNAIRES.”
Also, the steering alignment questionnaire requires additional checks which need to be performed.
For Outlander models, these checks involve inspecting the bolt/nut torque check on the front strut
upper mounting bolts and front stabilizer link nut (please refer to the questionnaire for specific
instructions).
NOTE: Photos must be posted on the PRC before entering the related Warranty claim.
Please select appropriate Labor Operation Code(s) from the list below:
Model
2014-2017 Mirage
2017 Mirage G4
2014-2017 Outlander
2016-2017 Outlander Sport
Labor Operation Code
Front
Rear
37101040
N/A
OR
37604040
34000091
(4510)