TSB-17-42A-001

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Technical Service Bulletin
SUBJECT:
LOWER LIFTGATE PANEL RUST − REVISED
No:
TSB−17−42A−001
DATE:
June, 2017
MODEL:
2011 − 2015 Outlander
Sport/RVR
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ ] SALES MANAGER
This bulletin supercedes TSB−15−42A−001, issued August, 2015, to add 2013−2015 MY Outlander
Sport/RVR vehicles, to update the affected possible rust areas, and to require photos of the
affected areas. Revisions are italicized and indicated by A.
PURPOSE
Customers of some affected vehicles may report rust or corrosion on the rear liftgate in the following areas:
D
Section where liftgate upper panel meets the lower panel.
D
Edge of the liftgate open switch on the lock release handle.
Rust between the upper and lower panels may be due to uneven sealant application that allows water to
enter between the packing and the body sealant. Rust near the liftgate open switch may be due to
inadequate clearance between the switch and upper panel, causing the edge of the switch to scratch the
coating of the upper panel, leading to water intrusion and rust.
This TSB instructs dealers to submit photos to the PRC of any rusted areas, repair affected areas, add
sufficient sealant to prevent rust, repaint repaired areas, then apply protective film on the open switch area.
"
FIGURE 1
Area of Possible Rust/Corrosion
Upper Panel
B
A
REAR VIEW
B
VIEW A
Lower Panel
Upper Panel
Lower Panel
B-B
AFFECTED VEHICLES
"
All 2011-2015 Outlander Sport/RVR
Copyright 2017, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4531)
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TSB−17−42A−001
REPAIR PROCEDURE
1. Take photographs of ALL rusted areas on the tailgate panel. See Figure 1 above for location of area(s)
to be photographed.
"
2. Upload the photographs to the Photo Required Condition System (PRC). Post photos as Repair Type
“Rust/Perforation Corrosion.”
"
"
3. Repair all rusted areas as necessary.
4. Apply body sealant to the edge of the upper panel on the liftgate.
Installation Area of
Rear Combination Light
"
FIGURE 2
Body Sealant
Application Area
Body Sealant
B
B
VIEW A
Upper Panel
A
REAR VIEW
B-B
Lower Panel
Body Sealant
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TSB−17−42A−001
5. Using a spatula, wipe off excess sealant on the edge of the upper panel and surface of the lower panel.
Wipe off any sealant on the edge of the hole for the liftgate open switch.
FIGURE 3
C
Move Spatula from Side to Side
C
Surface of
Lower Panel
End of Upper
Panel
Wipe Off Excess Sealant around
Liftgate Open Switch
Spatula
NOTE: Ensure there is sufficient sealant between the upper and lower panels, and the sealant surfaces are
smoothed out flush with the body panel surfaces.
FIGURE 4
Lower Panel
Upper Panel
Body Sealant
C-C
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TSB−17−42A−001
6. Paint the repaired area(s) as necessary with the vehicle specific colors.
7. Apply the countermeasure protection film (P/N 5819A084) to the liftgate open switch area on the body
panel as shown.
FIGURE 5
D
Film, Tailgate Protector
P/N 5819A084
UNDER VIEW
D
D-D
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TSB−17−42A−001
PARTS INFORMATION
Use only the Genuine Mitsubishi Parts listed below.
Description
Part Number
Qty
Film, Tailgate Protector
5819A084
1
WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If an affected
vehicle is reported with the described condition, diagnose the condition, repair as described in this bulletin
and submit a normal warranty claim using the following information.
If touch-up painting of the liftgate is required, follow standard warranty procedures for claim submission.
Description: Lower Liftgate Panel Rust: Repair Rust/Corrosion and Apply Body Sealant and
Protective Film
"
Select the applicable coverage below.
"
Rust Coverage
Operation
Code
"
5 yrs/Unlimited miles
(General Rust Coverage)
424311 99
"
7 yrs/100,000 miles
(Outer Body Panel Rust
Perforation)
"
424311 98
* PWA from DPSM if over 2.0 hrs.
Nature
Code
Cause
Code
Operation
Time
Max Hours
w/o DPSM
PWA
Photos
Required
30D
580
Actual
time*
2.0 hrs*
Yes