SGI16-53

SERVICE ACTION Q634: GATEWAY MODULE (GWM) STAY
AWAKE - BATTERY DRAIN
23-NOV-16
NO.: SGI16-53
SEC.: GENERAL
SERVICE BULLETIN
MKT.: CAN / USA
INFORMATION
DESCRIPTION OF ISSUE
A potential issue has been identified on a limited number of vehicles listed in the Affected Vehicle where the
Gateway Module (GWM) stays awake and keeps the Controller Area Network (CAN) awake. This constant current
drain of 3 amps causes the battery to go flat within a few days.
AFFECTED VEHICLES
Discovery Sport (L550)
Model Year: ................................................... 2015-2016
VIN: ................................................................... 501001-605020
Range Rover Evoque (L538)
Model Year: ................................................... 2015-2016
VIN: ................................................................... 955857-999999; 000001-130750
Range Rover Sport (L494)
Model Year: ................................................... 2015-2016
VIN: ................................................................... 359577-399999; 500000-572825; 600614-645580
Range Rover (L405)
Model Year: ................................................... 2015-2016
VIN: ................................................................... 165369-275244
Visit the InfoTrail website for a list of affected unsold vehicles (as of 23 November 2016).
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin Q634NAS, Service Action: Gateway Module (GWM) Stay Awake - Battery Drain, for
detailed repair instructions.
PARTS
No parts required.
TOOLS
Refer to the Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action.
Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, NJ 07430
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recalls and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code from the
table. SRO and parts information is included for information only. The Option Code(s) that allows for the drive in /
drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 October 2018 expiry
date must be submitted for payment within 30 calendar days of completion of the repair.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
PROGRAM
CODE
OPTION
CODE
Q634
B
Q634
C
DESCRIPTION
SRO
TIME
(HOURS)
PART NO. / SUNDRY
CODE
QTY. /
VALUE
Configure the gateway module
86.90.97
0.20
-
-
Configure the gateway module
89.90.97
0.20
-
-
Drive in/drive out
02.02.02
0.20
-
-
Normal Warranty policies and procedures apply.