C1904B

In-Shop Campaign, L9 2017 Calibration Campaign
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Warranty Field Campaign
Campaign Number:
c1904
Revision: B
In-Shop Campaign, L9 2017 Calibration Campaign
Released Date: 28-Sep2017
Expiration Date (U.S.
and Canada): 01-Jun2018
Expiration Date
(International): 01-Jun2018
In-Shop Campaign, L9 2017 Calibration
Campaign
Attention
• U.S / Canadian Dealers (Automotive)
• U.S / Canadian Distr./Branches and Div. Offices
This is to revise and replace C1904-A, dated 30-Jun-17. This revision is to:
1. Change the title to "In-Shop Campaign, L9 2017 Calibration Campaign", and
2. change the scope of the action, and
3. increase eligibility.
If additional information is required, please contact your Cummins Warranty
Operations Group Leader.
Description
This In-Shop Campaign authorizes certified repair locations to re-calibrate the ECM on
certain 2017 L9 CM2350 engines, any time the unit is in for maintenance or repairs, with
certain restrictions on reimbursements.
Action
https://qsol.cummins.com/qs3/pubsys2/xml/en/campaign/2019/c1904.html
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In order to qualify for repair under this field action, an engine:
1. will be covered In the Base Engine Warranty period, and
2. must show an OPEN status for this field action on QSOL.
After verifying that the engine meets the above requirements, perform the following
actions:
1) Recalibrate the ECM as described in Procedure 019-032 in Service Bulletin 4310787
for L9 CM2350. Download the latest calibration available on Quickserve Online. Recalibrate the ECM with calibration revisions released May 15, 2017 or later. Use the
calibration revision history revision date to identify calibration revision released in May
2017.
2) File one claim for all labor and travel associated with this repair. Provide
documentation of the ECM revision codes from before and after the recalibration in the
claim narrative.
Material Disposition
There are no materials involved in the field action.
Reimbursements
Parts
There are no parts covered in this field action.
Note : This In-Shop Campaign does not reimburse for any SRTs except those
that are listed. It is recommended, but not required, that this Field Action be
performed as part of another Cummins warrantable repair event to allow
reimbursement for charges such as travel, troubleshooting, or access issues
that are outside the scope of this document. Select Admin and the appropriate
OPTIONAL SRTs for the repair performed. SRT 19-0G5 should only be
claimed if the unit DID require calibration. SRT 17-902 should only be claimed
if the unit DID NOT require calibration.
Labor Using Applicable Access Code and Time
SRT Code
00-90X
Description
Time (hrs)
Administrative time
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In-Shop Campaign, L9 2017 Calibration Campaign
SRT Code
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Description
17-905
CAMPAIGN CHECK
(OPTIONAL)
19-0G5
Engine Control Module
(ECM) Calibration Transfer (EPA 2017)
(OPTIONAL)
Time (hrs)
Travel
Travel is NOT covered under this field action. Towing is not covered under this field
action.
Note : Please schedule the Technician's time to maximize the number of units
that can be repaired on a single visit. When filing claims for multiple ESNs,
where travel is required and authorized, travel can be filed to ONLY one (1)
ESN.
Other Claimables
Consumables are not covered under this field action.
Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™
Web (rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please
reference the "Warranty" tab in QuickServe® Online. If there are additional questions,
please contact your local Cummins Distributor.
Claim Codes
Description
Code
Account Code:
65
Pay Code:
Distributor = X
Pay Code:
Dealer = D
Pay Code:
International = I
Failure Code:
WIRCLE
Attachments
https://qsol.cummins.com/qs3/pubsys2/xml/en/campaign/2019/c1904.html
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In-Shop Campaign, L9 2017 Calibration Campaign
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Click here to see c1904-d_esn-list.xls
(/service/english/attachments/c1904-d_esn-list.xls)
Engine Family
Fuel System
Design Application
Market Application
Automotive
All
Last Modified: 28-Sep-2017
https://qsol.cummins.com/qs3/pubsys2/xml/en/campaign/2019/c1904.html
9/29/2017