P4213

SERVICE CAMPAIGN
CAMPAIGN
BULLETIN
Juke Timing Chain
Voluntary Service Campaign – Expiration Notice Reminder
Reference: P4213
Date: September 1, 2017
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Models/Years:
2011-2013 Juke (F15)
Affected
Population:
Dealer
Inventory:
N/A
N/A
SERVICE COMM
Expiration date:
September 29,
2017
Stop Sale
In Effect
NO
***** Campaign Status Update *****
Nissan launched this Voluntary Service Campaign on April 25, 2014 on certain 2011-2013
Nissan Juke vehicles to offer customers the opportunity to replace the timing chain, chain
guides, and crank sprocket at no charge to the customer for parts and labor.
Nissan has made multiple attempts to notify customers concerning this service campaign and
provided notification to customers that the campaign will end on September 28, 2017. Nissan
wants to remind dealers that vehicles must have repair orders opened on or before
September 28, 2017 in order to have timing chain replacement covered by this
campaign. Vehicles presented for repair after this date will not be covered by this service
campaign and any repair will be performed at customer expense if the vehicle’s warranty has
expired.
***** What Dealers Should Do****
1. Service Comm will deactivate P4213 on any unrepaired VINs on September 29, 2017.
 Repair orders must be opened on or before September 28, 2017
 Claims submitted for repair orders opened after this date will be rejected.
2. Dealers should plan their parts inventory needs to align with the end of this campaign.
3. Dealers should submit any open claims for the timing chain replacement under this campaign
as soon as possible. Nissan would like to have all claims submitted by October 20, 2017.
***** Release Schedule *****
Repair

Campaign bulletin NTB14-030 will be updated to reflect expiration of this
voluntary service campaign on September 29, 2017.
Owner
Notification

Customer notification included the expiration timing. No additional expiration
notice is being sent to customers.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
CAMPAIGN ID: P4213 | Expiration Reminder 2