08-08-44-029G

File in Section:
Bulletin No.:
Service Bulletin
Date:
08 - Body and Accessories
08-08-44-029G
October, 2016
WARRANTY ADMINISTRATION
Subject:
Updated Warranty and Policy Exchange Program for Electronic Products (U.S. and
Canada)
Models:
2017 and Prior GM Passenger Cars and Trucks
This Bulletin has been revised to add the 2017 Model Year and update transaction
submission procedures. Please discard Corporate Bulletin Number 08-08-44-029F.
Electronic Product Exchange through
Authorized ESCs or BSCs
Exchange Components on Restriction –
TAC Approval Required
The following electronic products are available for
exchange through a GM authorized Electronic Service
Center (ESC) or Battery Service Center (BSC). A list of
current ESC/BSC locations can be found in the Service
Policies and Procedures Manual (Article 2.6).
• Radios and related Audio Products (including
navigation and XM radios)
• RCA (Radio Control Assembly)
• Multi-media (DVD & CD)
• Entertainment/Video/Infotainment Systems
• ICS (Infotainment Center Stack)
• HMI (Human Machine Interface)
• Instrument Clusters
• Heads-Up Displays
• Night Vision Cameras
• OnStar Modules
• eAssist Batteries
• Volt Batteries*
• Spark EV Batteries*
*Select batteries are on restriction and cannot be
ordered directly from an exchange center by the dealer.
See below for required process for obtaining an
approved exchange.
Certain electronic products require that the Service
Agent contact the Technical Assistance Center (TAC)
for authorization of the exchange. Refer to the
applicable bulletin or PI in Service Information (SI) for
details regarding involved vehicles, service procedures
and exchange instructions. Examples include but are
not limited to the following electronic products:
• Bulletin 03-08-46-004 - OnStar Vehicle
Communication Interface Modules (VCIMs) for
select vehicles equipped with OnStar RPO UE1.
• PIT5411 (U.S. only) - Navigation Radio - Radio Human Machine Interface - Media Player - Radio
Display - and Radio Control/Integrated Center
Stack on select vehicles.
• PIP4841 and PIP5112 - High Voltage Drive Motor
Battery Assembly Units on select vehicles. On
TAC approved replacements, the TAC Consultant
will order the exchange component through the
Battery Service Center.
Copyright 2016 General Motors LLC. All Rights Reserved.
Exchange Process
When any of the above electronic products are being
replaced under warranty or Policy, replacement parts
MUST be obtained using the following procedures:
1. Determine the correct part number of the defective
unit. This can be done by using the Scan Tool
(Tech 2 or GDS) or removing the unit for
inspection. The part number should NOT be
obtained from the GM Parts Catalog, but should
always be off the unit.
2. The Service Agent should then verify the part
number is not under TAC restriction per an active
bulletin or PI. If the part is not on restriction,
contact an authorized Electronic Service Center
(ESC) for an exchange unit. If the part is being
replaced under Policy, the Service Agent must
notify the ESC at the time of the part order (see
below for further details).
Page 2
October, 2016
3. If the part number is on restriction, Service Agents
must follow procedures in the applicable bulletin or
PI and contact the Technical Assistance Center
(TAC). If the part is being replaced under Policy,
the Service Agent must notify TAC at the time of
the part order (see below for further details). Once
TAC has authorized a replacement, the TAC
consultant will order the exchange component from
the appropriate exchange center for the dealer. For
select components TAC will provide a one-time use
authorization number to the Service Agent. The
Service Agent will then contact an authorized ESC
with the TAC case number and one-time use
authorization number to place the exchange order.
The ESC will not accept any warranty exchange
order from Service Agents for restricted
without a TAC case number.
4. For components ordered through an ESC by TAC
or the Service Agent, the Service Agent must
follow up with the ESC directly for order status
updates or to escalate urgent orders. Do not
contact SPAC as exchange orders to not go
through SPAC and do not have SPAC cases
assigned to them. The correct order escalation
process for ESC urgent Customer orders is for the
GM Dealer to notify their ESC of the order urgency.
The ESC will provide weekly updates to the dealer
on inventory availability.
If a navigation disc is damaged, or cannot be removed,
the Service Agent must also call the Navigation Disc
Center for a replacement disc. The Navigation Disc
Center can be reached at 1-877-NAV-DISC
(1-877-628-3472). Refer to the latest version of Bulletin
05-08-44-024 for further details.
Procedures when ordering an exchange unit under
Policy: Service Agents must notify the ESC (or TAC on
restricted parts) at the time of the part order that Policy
is being applied to the transaction. The name of the
person authorizing the policy adjustment will be
Bulletin No.: 08-08-44-029G
required. The electronic component will then be
provided on a no-charge exchange basis. It is
imperative that the ESC (or TAC) be notified AT THE
TIME OF ORDER, as it is not possible to change
transactions from customer pay to policy after the part
order has been submitted. Failure to timely notify the
ESC (or TAC) of the policy exchange will result in the
Service Agent being charged the full price of the
component, which is not reimbursable by General
Motors.
Return of core unit: If a Part Return Request is not
received for the defective component, the component
and a copy of the job card must be returned to the
appropriate exchange center within 30 days of the
original shipment date, using the prepaid shipping label
that was received with the exchange component.
Failure to return the core unit will result in a charge by
GM Customer Care and Aftersales (GMCCA) to your
Service Agent open account at the Service Agent List
Price. These charges are non-refundable.
Transaction Submission Procedures
•
•
•
Parts: Electronic products obtained for Warranty
and Policy repairs from an ESC or Battery Service
Center are not billed to the Service Agent and
must NOT be charged on the transaction.
Labor: Technician labor for the removal and
replacement (R&R) of the electronic component –
Submit up to the allowed published labor time per
the Labor Time Guide.
Administrative handling allowance: Service
Agents may submit up to $45 in the Net/Admin
Allowance field of the transaction for exchanging
the component through the ESC. Certain
components may allow for an additional
administrative allowance and this amount will be
specified in the applicable PI or bulletin number.
Part Count
Part Number
Labor*
Net Item/Admin Allowance*
0
-
LTG Published Time
Up to $45**
*CANADIAN DEALERSHIP ONLY - In the event that a
mobile service is provided in Canada at the dealership,
R&R labor time is NOT to be claimed, and only $20
may be claimed in the Net/Admin Allowance field.
**Certain components may allow for an additional
administrative allowance and this amount will be
specified in the applicable PI or bulletin number.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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CERTIFICATION